Stanton Optical - El Paso (Zaraplex) Reviews 

129
TrustScore 4.5 out of 5

4.3

1742 N Zaragoza Rd, Suite B, 79936 El Paso, TX, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just wanted to Thank Valentina very much! She was very nice and had patience with me. She demonstrated excellent customer service. I will refer my famiy members to visit this location.

Rated 2 out of 5 stars

I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... See more

Company replied

Rated 5 out of 5 stars

Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Stanton Optical ! They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staf... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 1742 N Zaragoza Rd, Suite B, 79936, El Paso, TX, United States

  • (915) 277-0062
Promotion box for Stanton Optical - El Paso (Zaraplex)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.3

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(129)

15,028 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole Stanton Optical team were…

The whole Stanton Optical team were very knowledgeable and helpful. Janie helped me pick out my new glasses, she was excellent.

20 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Stan! We're glad to hear our team was knowledgeable and helpful, and that Janie provided excellent assistance in choosing your new glasses. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Best Experience ive ever had with the…

Best Experience ive ever had with the manager and the girl that took my exam . Cant recall her name but it was adriana or ariana but ahe was gteatest help and the manager ufffff explained everything and got my glasses in a week not 2 like they advise you will comeback

18 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Ulises. Thank you for your wonderful feedback! We're thrilled to hear you had such a great experience with our manager and the team member who performed your exam. We'll be sure to share your kind words with them. We're also glad your glasses arrived sooner than expected. Thank you for choosing Stanton Optical—we look forward to welcoming you back!

Rated 2 out of 5 stars

Service not clear on eye exam is not…

Service not clear on eye exam is not including wellness eye check which is an extra fee added with eyewear…staff member not organized…we (husband and I) didn’t get all receipts or a time frame on when eyewear would be arriving.

7 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Erica. We sincerely apologize for the confusion and inconvenience you and your husband experienced during your visit. We understand how important it is to have a clear explanation of exam services and any additional fees, and we regret that this was not communicated effectively. We also apologize that you did not receive all of your receipts or a clear timeframe for the arrival of your eyewear. This is not the level of service we strive to provide. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Nice glasses

Good customer service

28 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Kevin. Thank you for your feedback! We’re glad you had a positive experience and received good customer service—we truly appreciate your support!

Rated 5 out of 5 stars

Quick and easy

16 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Alberto. Thank you for your feedback. We are glad to hear you had a quick and easy experience with us. We truly appreciate your support.

Rated 3 out of 5 stars

I think that the technician should…

I think that the technician should spend more time with the present customer.

30 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Mark. We’re sorry to hear about your experience and understand your concern regarding the amount of time and attention provided during your visit. This is not representative of our standard level of service. We’ve escalated your concerns internally so they can be thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

The professionalism and attention to…

The professionalism and attention to detail that employee Chris provided at this location was remarkable.

30 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Richard, Thank you for your kind review! We’re so glad to hear Chris provided such remarkable professionalism and attention to detail during your visit. We truly appreciate your support!

Rated 4 out of 5 stars

Glasses sell specialist was really…

Glasses sell specialist was really great very knowledgeable and friendly.

28 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Eunice, Thank you for your kind review! We’re so glad to hear our eyewear specialist was knowledgeable, friendly, and provided a great experience. We truly appreciate your support!

Rated 5 out of 5 stars

Great service

Great service, walked in, made an appointment for the next week when I was available. Good service for the eye exam and informed me as soon as they were ready, was able to walk in and out for a pick up in 5 minutes.

10 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Richard! We are glad to hear the process was smooth from scheduling to pickup and that everything was handled efficiently. It is great to know you had a positive experience with both your exam and follow up service. We truly appreciate your support.

Rated 5 out of 5 stars

I’ve been coming here for two years…

I’ve been coming here for two years now, and I absolutely love it! The staff is so friendly and helpful. I’m definitely planning to come back for my next pair.

29 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Fernando! We’re thrilled to hear you’ve had consistently positive experiences over the past two years and that our staff has been friendly and helpful. We truly appreciate your loyalty and look forward to seeing you again for your next pair!

Rated 5 out of 5 stars

100 % Recommended

Excellent Customer Service

9 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Cesar! We are truly glad to hear you had an excellent experience with our customer service and that our team made such a positive impression. We sincerely appreciate your support.

Rated 5 out of 5 stars

Great customer service from the young…

Great customer service from the young ladies that gave us our eye exams very helpful, to the young man I believe his name is Pedro that helped us out with the glasses, to the other young man that gave us our glasses and explained how it would time to adjust .
The whole staff gave great customer service.
Thank you

8 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Jesus! We are truly happy to hear that every member of our team made such a positive impression, from your exam to selecting and receiving your glasses. It is great to know everyone was helpful, attentive, and took the time to explain everything clearly. Your feedback means a lot to us, and we sincerely appreciate your support.

Rated 2 out of 5 stars

2 prices only !

2 prices only !
When to pick up just handed them no fitting nothing

8 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Mark. We sincerely apologize for the confusion regarding pricing and for the lack of proper fitting at pickup. We understand how important it is to ensure glasses are properly adjusted before you leave the store. This falls short of the standard of service and care we strive to deliver. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Fast and friendly

Fast and friendly

3 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Brenda! We are glad to hear you had a fast and friendly experience with us. We truly appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great prices and great service

5 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Roman! We’re delighted to hear that you were happy with both our prices and service. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great costumer service

Great costumer service , Belinda did great service!

5 June 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Lili! We’re so glad to hear Belinda provided great service and made your experience a positive one. We truly appreciate you taking the time to recognize her and for choosing us!

Rated 5 out of 5 stars

Joana was such a great personal helping…

Joana was such a great personal helping me choosing those types of contacts lenses.. thank you... I will be back soon for pair of glasses... They have a Great personal...

16 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Sergio! We’re so glad Joana was able to help you find the right contact lenses and provide a great experience. We’ll be sure to share your compliments with her. We appreciate your support and look forward to helping you with your new glasses soon!

Rated 4 out of 5 stars

the entire process was great, need a bit more service on delivery

the entire process was great, fast, and efficient. No need to have to wait weeks for an appt. The only thing I would change is I wish there was a bit more assistance with the actual delivery of the glasses. They're pretty much here's your glasses. No real adjustments made. I have to go back now because they are too tight.

15 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Jorge. We’re glad to hear the process was fast and efficient for you. We sincerely apologize that the pickup experience did not include proper adjustments as this should always be part of the service to ensure comfort. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Stanton Optical

Staff is very friendly. ( Janie ) did an amazing job with my eye measurements. When my glasses came in and I tried them on. Omg!!!!! Everything was Spot On. I saw everything so clearly. Never like before. I feel like I have better than 20/20 vision.

30 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Jerry, Thank you so much for your wonderful feedback! We’re thrilled to hear Janie did such an amazing job and that your glasses turned out perfectly. It’s wonderful to know you’re seeing so clearly and enjoying such a big improvement in your vision. We truly appreciate your support and are so happy you had such a positive experience!

Rated 5 out of 5 stars

Great customer service and staff was…

Great customer service and staff was very helpful.

30 May 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Bryan, Thank you for your kind feedback! We’re glad to hear you received great customer service and that our staff was very helpful. We truly appreciate your support and hope to see you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look