Stanton Optical - Charlotte (Northlake) Reviews 

42
TrustScore 4 out of 5

3.9

9304 Northlake W Dr, Suite B, 28216 Charlotte, NC, US


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See what reviewers are saying

Rated 5 out of 5 stars

The staff is efficient, kind, and work well together. The Ophthalmic assistants are gentle and patience when providing services to get your prescription. I had the honor to work with the employee, Jen... See more

Rated 1 out of 5 stars

I was signed up for an optical club without my knowledge or consent. This charge was never disclosed, even after I told the person ringing me up that the purchase was an expected expense and to remove... See more

Company replied

Rated 5 out of 5 stars

Everyone was extremely helpful . Service was amazing! My glasses were ready in less than hour! Nobody tried to pressure me into getting any of the extras for my glasses! Highly recommend

Rated 5 out of 5 stars

Wonderful well informed staff. Prompt, experienced and really care about their service to others. I felt important and like all my needs met.


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 9304 Northlake W Dr, Suite B, 28216, Charlotte, NC, United States

  • 9802397399
Promotion box for Stanton Optical - Charlotte (Northlake)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.9

Great

TrustScore 4 out of 5

42 reviews

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3.9

All reviews

(42)

16,605 reviews in the last 12 months

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Rated 1 out of 5 stars

Lens were not right

Lens were not right. The replacements had a chip in them. This will be my third trip of 20 miles.

28 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Stephen. We’re sorry to hear about your experience and the issues you’ve encountered with your lenses, including the replacement arriving with a chip. We understand how frustrating it must be to make multiple trips, especially over that distance. Thank you for the opportunity to make this right—we appreciate your feedback and hope to have the opportunity to better assist you in the future.

Rated 3 out of 5 stars

Convenient Hours

Convenient hours and location drew me into the store to make an appointment. The second visit was better than the first. I had to repeat the tests and come back twice. Had the first visit been my only, it would have been 5 stars.

27 February 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Tanya. We’re glad to hear the second visit was better and that the convenient hours and location were helpful. We’re sorry to learn you had to repeat tests and come back twice, and we appreciate your patience through the process. Your feedback is valued as we continue working to improve the experience we provide. We hope to have the opportunity to better serve you in the future.

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this eyeglass company! The team was incredibly helpful from start to finish, answering all my questions and making the process easy. What really stood out was their honesty they followed through exactly on the price I was quoted, with no surprises. That level of transparency is hard to find these days.

28 February 2026
Rated 2 out of 5 stars

My glasses took almost a month to be…

My glasses took almost a month to be done. Was told earlier and when it was past the expected time they didn’t clarify on two occasions when my glasses would have been made.

16 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Joshua. We apologize for the delay and for the lack of clear communication regarding the status of your glasses. We are always looking for ways to improve and better serve our community, and we hope to have the opportunity to better serve you in the future. We appreciate your feedback.

Rated 2 out of 5 stars

The lab was awful

The employees were nice, friendly and helpful. The store was very nice.
The problem was their lab they sent to. After 3 tries to get my progressive correct (6 weeks later I could not read). I wear reading glasses that are 250 after having cataract surgery. Each time the glasses were not at 250.

11 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Marianne. We're glad to hear our employees were nice, friendly, and helpful, but we're sorry to hear about the ongoing issues with your progressive lenses from the lab. We appreciate you sharing your experience, as it helps us review our processes and work on improving the accuracy and quality of our services.

Rated 4 out of 5 stars

Everyone was courteous

Everyone was courteous. Still waiting for the glasses.

10 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello! We’re glad to hear our team was courteous, and we apologize for the delay in receiving your glasses. Thank you for your patience—we appreciate your feedback and are working to ensure your order is completed as soon as possible.

Rated 5 out of 5 stars

Easy to order and pick up.

Easy to order and pick up.

6 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Shannon! We’re glad you found the ordering and pickup process easy. We appreciate your kind words!

Rated 5 out of 5 stars

Friendly associates

Friendly associates, helpful & patient staff, would highly recommend.

5 March 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Nita! We’re glad our team was friendly, helpful, and patient. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Amazing.

Amazing experience

27 February 2026
Stanton Optical - Charlotte (Northlake) logo

Reply from Stanton Optical - Charlotte (Northlake)

Hello Rhonda, Thank you for your feedback! We’re thrilled to hear you had an amazing experience. We truly appreciate your kind words and look forward to seeing you again!

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