Stanton Optical - Augusta Reviews 

166
•
TrustScore 4 out of 5

4.1

3899 Washington Rd, 30907 Augusta, GA, US

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Rated 5 out of 5 stars

Georgia was absolutely amazing! Made sure I was happy with my purchase by going above and beyond in her customer care and support. She provided great service and is very pleasant.

Rated 5 out of 5 stars

Because of my cataract surgery some years ago, they weren't able to complete my eye exam, but they did not charge me for what they did do and sent me to someone who could do a complete exam for me.... See more

Rated 5 out of 5 stars

It was okay but when I came in they didn't ask for my insurance card which was a red flag to me like tha price was gonna be a price regardless 🤔. Then after I showed proof of my insurance my glasses... See more

Rated 1 out of 5 stars

The eye exam some of the equipment wasn’t working properly. I’m not happy with the eyeglasses that I got and when I went in to explain to them what was going on they told me that I would have to learn... See more

Company replied


Company details

  1. Optometrist
  2. also in
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Augusta

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.1

Great

TrustScore 4 out of 5

166 reviews

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4.1

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(166)

19,821 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was amazing!

Customer service was amazing. Everyone especially Elizabeth was very helpful, informative and accommodating. We have an hour drive to your store and Elizabeth made my glasses on the spot so we didn't have to drive back even though it was time for the store to close. We have been to this location many times and have always had a great experience.

28 July 2026
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Reply from Stanton Optical - Augusta

Hi Melissa! We're thrilled to hear Elizabeth and our team provided such amazing, informative, and accommodating service. We're especially glad Elizabeth was able to prepare your glasses before closing to save you another trip. We truly appreciate your continued loyalty and look forward to serving you again!

Rated 1 out of 5 stars

Multiple issues

Multiple issues
Machine not working for exam
Told 10 to 12 days
When I called was told no we dont say that I asked specifically about the time because my glasses were broken
I truly feel its a bait and switch operation. I asked do have any cheaper do I could get them today. we dont have your lenses. So much for same day. I didn't know where the less expensive frames were until pick up. Not the area your directed to after exam so thats convenient. I was charged 180 for professional fees when 3 people couldn't make your machines work
But was told I got a deal because 150 was taken off? I have never used before doubtful that will use again.

3 August 2026
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Reply from Stanton Optical - Augusta

Hello Patronella. We're sorry to hear that your experience did not meet your expectations, and we apologize for the equipment issues during your exam, the confusion regarding the expected turnaround time for your glasses, and that the pricing, available frame options, same-day service expectations, and professional fees were not clearly communicated. Please know pricing and same-day availability may vary based on your prescription, product selection, and additional enhancements. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

The young lady that assisted me was…

The young lady that assisted me was very understanding. She went above and beyond to making sure my glasses can be replaced along with my scratched lens. I wish that I could remember her name. If I did, I would give her a major shout out. I can tell you that she was in the front desk where you sign in or ask for assistance. She was doing doul roles.

13 July 2026
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Reply from Stanton Optical - Augusta

Hi Dye! We're so glad to hear our team member at the front desk went above and beyond to help replace your glasses and scratched lenses. We truly appreciate your kind words and will be sure to recognize the team for their dedication. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent Service

From start to finish the service was amazing. We started with an eye exam and ended with picking out 2 pair of glasses and receiving them the same day. The staff was friendly, knowledgeable and so helpful.

29 July 2026
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Reply from Stanton Optical - Augusta

Hi Lili! We're thrilled to hear your experience was amazing from start to finish. We're glad our team provided friendly, knowledgeable, and helpful service throughout your eye exam and helped you find two pairs of glasses you love. We truly appreciate your kind words and look forward to serving you again!

Rated 5 out of 5 stars
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Reply from Stanton Optical - Augusta

Hi Kendrick! We're thrilled to hear you received great customer service from our team. We truly appreciate your kind words and look forward to serving you again!

Rated 5 out of 5 stars

Service was timely

Service was timely. Having a virtual visit for an eye appointment was not something we were anticipating and was a little strange. As a 30+ year glasses wearer I do think some things were missed or glossed over not having an in persons physician. But service was fast, we got a pair of glasses the same day and everyone was helpful and pleasant

29 July 2026
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Reply from Stanton Optical - Augusta

Hello Alexis! We’re glad to hear your visit was timely, our team was helpful, and you were able to receive your glasses quickly. We appreciate your feedback regarding the exam experience and will share your comments with our team as we continue working to improve.

Rated 5 out of 5 stars

I had gotten my glasses at another…

I had gotten my glasses at another location. I was having problems with the glasses. I went to this location and Tracey was amazing. She help me find another pair.

26 July 2026
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Reply from Stanton Optical - Augusta

Hello Loretta! We're glad Tracey was able to help resolve the issues with your glasses and assist you in finding another pair that better met your needs. We look forward to assisting you again!

Rated 5 out of 5 stars

The friendly eye care people

Very friendly and respectful greet you with a warm welcome made my visit Very comfortable took care of all my needs and explained everything clearly and answered all my questions clearly and again friendly kind attitude

8 July 2026
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Reply from Stanton Optical - Augusta

Hello Ronny, Thank you for your wonderful review! We're so glad to hear our team provided a warm welcome and made your visit comfortable. It's great to know they took the time to explain everything clearly, answer your questions, and provide friendly, respectful service. We truly appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent experience

Everyone was very helpful. Had a wonderful experience!

21 July 2026
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Reply from Stanton Optical - Augusta

Hello Kenya, Thank you for your kind review! We're so glad to hear everyone was helpful and that you had such a wonderful experience during your visit. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Staff was amazing everyone was nice and…

Staff was amazing everyone was nice and the process was quick getting my glasses

20 July 2026
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Reply from Stanton Optical - Augusta

Hello Kentrell, Thank you for your wonderful review! We're glad to hear our team provided an amazing experience and that everyone was friendly throughout your visit. It's great to know the process was quick and convenient while getting your new glasses. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

So friendly and professional

So friendly and professional

18 July 2026
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Reply from Stanton Optical - Augusta

Hi Cynthia. Thank you for your review! We're so glad to hear you found our team friendly and professional. We appreciate your support and look forward to seeing you again soon! 😊👓

Rated 2 out of 5 stars

It takes to long

It takes to long

15 July 2026
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Reply from Stanton Optical - Augusta

Hello Randolph. We're sorry to hear that your experience did not meet your expectations, and we apologize for the frustration caused by your order taking longer than anticipated. Please know delivery time frames can vary depending on your prescription, product selection, and any additional enhancements. We appreciate your feedback as we continue working to improve our processes and service.

Rated 5 out of 5 stars

I was in and out in less than an hour…

I was in and out in less than an hour with an eye exam and 2 different pairs of eyeglasses. The optometrist consultation was thorough and top tier. It was the most amazing eye appointment ever from start to finish!

17 July 2026
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Reply from Stanton Optical - Augusta

Hi Carolyn. Thank you for your amazing review! We're thrilled to hear your visit was such a positive experience from start to finish. We're glad our team provided efficient service while ensuring your eye exam was thorough and your glasses selection process was smooth. We truly appreciate your kind words and look forward to serving you again!

Rated 1 out of 5 stars

Horrible experience so bad we walked…

Horrible experience so bad we walked out. We had two scheduled appointments to get a new script for glasses. We waited one hour to have the 1st tests done. There was no air conditioning and it’s 100 degrees.
I asked how long until we saw the online doctor and she said there is only ONE working ALL the Stanton Optical shops today. We gave up and will never return. Poor customer service that is managements fault, not the people sweltering in the store.

18 July 2026
Unprompted review
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Reply from Stanton Optical - Augusta

Hello Jenny, we're really sorry to hear about your experience. We understand how frustrating it must have been to wait so long for your appointments, especially in an uncomfortable environment. This isn’t the level of service or professionalism we strive for. Please contact our support center at 877-518-5788 so we can assist you further.

Rated 5 out of 5 stars

Excellent customer service * Great experience from start to finish * Friendly staff and fast service * Highly recommend Stanton Optical * Professional and caring team * Amazing service and quality

:

I had a great experience at Stanton Optical in Augusta. The staff was friendly, professional, and very helpful throughout the entire process. They answered all of my questions, made the eye exam easy, and helped me choose the right glasses. The service was fast, and I felt welcomed from start to finish. I highly recommend Stanton Optical to anyone looking for quality eye care and excellent customer service.

17 July 2026
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Reply from Stanton Optical - Augusta

Hi Jean. Thank you for your incredible review! We're thrilled to hear you had such a great experience at our Augusta location. We're glad our team provided friendly, professional, and caring service while making your eye exam and frame selection process easy and enjoyable. We truly appreciate your recommendation and look forward to continuing to provide excellent service for all your eye care needs!

Rated 2 out of 5 stars

A price of a test was not mentioned to…

A price of a test was not mentioned to us and it was an additional charge for 3. Tell your prices up front without being surprised.

29 June 2026
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Reply from Stanton Optical - Augusta

Hello Jonas. We're sorry to hear that your experience did not meet your expectations, and we regret that the cost of the additional testing was not clearly explained before the services were performed and that the extra charges came as a surprise. This is not the level of transparency or communication we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent care

The manager there was awesome and very knowledgeable.

16 July 2026
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Reply from Stanton Optical - Augusta

Hi Amalah. Thank you for your kind review! We're so glad our manager provided an awesome and knowledgeable experience during your visit. We truly appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Great customer care

Great customer care

15 July 2026
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Reply from Stanton Optical - Augusta

Hi John. Thank you for your kind review! We're so glad you experienced great customer care from our team. We truly appreciate your support and look forward to seeing you again!

Rated 1 out of 5 stars

Ordered eyeglasses from bobby Jones…

Ordered eyeglasses from bobby Jones expressway location. Bifocal lens was so high vision was blurred. Ordered sunglasses from Washington rd. location they forgot to include bifocal lens. Canceled both orders. Wasted two days.

10 July 2026
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Reply from Stanton Optical - Augusta

Hello Donald, we’re really sorry to hear about your experience and understand how frustrating it must have been to have issues with both of your orders, resulting in canceled purchases and wasted time. This is not the level of service or professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you so much for your feedback.

Rated 5 out of 5 stars

The entire process was quick and easy

The entire process was quick and easy. Glasses were ready the same day. Staff was friendly and helpful.

8 July 2026
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Reply from Stanton Optical - Augusta

Hi LeeAnn. Thank you for your great feedback! We're happy to hear the process was quick and easy, and that our team provided friendly and helpful service. We're glad you received your glasses the same day and appreciate you choosing Stanton Optical. We look forward to serving you again in the future!

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