StackSocial Reviews 11,131

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The response times are consistently described as quick, with many noting the efficiency and ease of their overall experience. However, some customers experienced issues with the products, finding that some licenses did not work or that product descriptions were misleading. A few people also mentioned difficulties with the refund process, stating that store credit was offered instead of a full refund, and some reported that support stopped responding after initial contact regarding product issues.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Product

Consumers find product offerings to be ambiguous. While some reviewers praise the great deals on software... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the support team for their... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Service

Reviewers express satisfaction with the service provided. Many customers highlight the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first, I couldn't activate the Windows 11 Pro software. I was upgrading from Windows 11 Home. I tried multiple avenues to solve the problem even contacting Microsoft who wasn't the least bit helpfu... See more

Rated 5 out of 5 stars

I saw what I thought was a double charge on my account after purchasing a course. I contacted support and they explained why it looked like that but that it wasn't an actual charge. As was explained,... See more

Rated 5 out of 5 stars

I was skeptical at first because of the great prices. I read other reviews that said everything was legitimate and the licenses were good. I had an issue with "activation" so I contacted StackSocial.... See more

Rated 5 out of 5 stars

I hadn't got around to installing the software after purchasing a licence for MS Office Pro, so when finally I installed it on a new computer over a year later I had trouble validating it on line. Whe... See more


Company details

  1. Electronics & Technology

Written by the company

The leading platform to discover, share, and buy trending tech. Apps + gear to make you better, faster, more awesome.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent support from Sharon

Excellent support from Sharon! I had a technical issue with a defective cloud service, and she helped me get a store credit quickly. I switched to a functional product and I'm now a very happy customer. 5 stars for the reactivity!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Stacksocial has demonstrated exemplary…

Stacksocial has demonstrated exemplary customer service through my purchase of software. Very prompt responses to questions, with detailed explanations. Most helpful software company I've ever dealt with. Not to mention THE best prices!

23 March 2026
Unprompted review
Rated 2 out of 5 stars

Out of date MS Office software can't be activated.

I had purchased an MS Office activation code for around $35 which could not be activated since the code had already been used (by someone else apparently). If you don't install within a short time limit, you're probably screwed. That should tell you, these old software codes may not be legitimate, and that if you buy in, it's at your own risk. No refund. No more outdated software and odd bargain basement or refurb Social Stack junk for me. I've wasted enough money.

23 March 2026
Unprompted review
StackSocial logo

Reply from StackSocial

Hello there,

Thank you for sharing this feedback with us.

We'd love to get in touch with you to better address this issue but we're unable to locate your order. Could you reach out to us at support@stacksocial.com with your order number and reference this review?

A member of our team will follow up to help make this right.

Thank you,
The Customer Support Team

Rated 5 out of 5 stars

Great products, prices and support !

Great prices for great products and support is Gold !
Found a life time subscription to an AI app, misclicked and bought 2... Diana from support has been kind and quick to process my request, though it was clearly a mistake of mine. Thank you

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Well-Mannered Support

Excellent Well-Mannered and Professional Customer Service By email and Text.
Even After Hours, Received An email That Some Team Member Will Contact Me.
Bottom-Line, I was Happy and Hope they Continue that Brings More Customer.

Respectfully Thanks

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great pricing

Great pricing. Downloading products and installation easy . Very responsive to request for support. Follow-up by support team to ensure resolution.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

This is not a real company

This is not a real company. While they will take you money, the Windows license they sell is not acceptable by Microsoft. Their email replies bounce and they don't reply to Contacts Forms submitted on their website. AVOID.

23 February 2026
Unprompted review
StackSocial logo

Reply from StackSocial

Hello there,

Thank you for reviewing your experience with us.

A member of our team will follow up via the email address used to make the order and help make this right.

Thank you,
The Customer Support Team

Rated 5 out of 5 stars

Remarkable support

Purchased the Windows 11 Pro License. Email received soon after with the redemption link. Everything is smooth and easy. As I will only be using the license key months later, I contacted the support out of some concern about the possibility of the key. The support team was very professional and responsive to my concern. Kacey has given me the detailed clarification on the matter. I am truly impressed with the way they are handling my concern, and from the tiny details, I can feel that they are always there to assist and help shall there be anything arises.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Return of a MacBook Pro

I needed to return a MacBook Pro. The Support Team assisted me every step of the way from returning the package and providing return postage to arranging for the refund. Every member of the team was helpful and it was perhaps some of the best support I ever received from a company.

Kudos.

Mike Graziano

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in every aspect

Excellent service in every aspect. Very informative and helpful support with getting my product activated. All reps were very responsive, friendly and helpful. Top notch experience. Thanks a million!! AAA++

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support and Quick Resolution!

Excellent Customer Support and Quick Resolution!I recently purchased the PromptBuilder AI Lifetime Subscription from Stack Social and encountered an activation issue. I reached out to their support team, and Olivia responded promptly and professionally.

She provided clear, step-by-step instructions and resolved my issue within hours. The redemption process was straightforward once I received proper guidance, and the product is now working perfectly.

I'm impressed with Stack Social's customer service quality and their commitment to ensuring customer satisfaction. Olivia's assistance was courteous, efficient, and exactly what I needed.

Highly recommend Stack Social for their great deals and responsive support team!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I recently purchased MS Office 2024 Home & Business and it’s been spot on. Setup was quick and straightforward, and everything has run smoothly since day one. The lifetime licence is a big plus, with no ongoing fees, but you still get a full set of tools that cover everything you need. It’s simple, reliable, and works perfectly fine. A solid choice for anyone running a business or handling day to day admin.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I bought an office product from stack social and it didn't work. I contacted support and they sent about three emails and then disappeared. The install feature tries to download a different software than the one I purchased. This is likely why it doesn't work.

Meanwhile not only am I out $30, but I just noticed that people can't review their products on the website! It's all positive reviews. Although there is a section that says reviews, there is nowhere to actually click and leave the review. Instead it refers me back to purchases... where there is nothing to click and leave a review.

Nowhere is there a link where I can post my experience!

This is a huge red flag!

From what I've now learned, once a product code is claimed, that's it. Lesson learned on my part and I will do more research next time.

20 March 2026
Unprompted review
StackSocial logo

Reply from StackSocial

Hello Jolie,

Thank you for reviewing your experience with us.

A member of our team will follow up via the email address used to make the order and help make this right.

Thank you,
The Customer Support Team

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