EUR 382 paid
EUR 382 paid — goods never delivered and refund promises unfulfilled
I placed order #6051565 with Srotas, and EUR 382 was paid on 22 September 2026: EUR 342 for the item and EUR 40 for delivery. The goods have never been delivered to me.
On 8 October, Srotas wrote:
“due to the fault of the courier, the parts returned to the supplier. The supplier has sent again, will you wait for the shipment?”
I requested the original tracking number, evidence of the return and the new tracking number. The goods never arrived.
I submitted a written cancellation and refund request, then completed the seller’s required refund form on 16 October, despite having no goods to physically return.
On 19 October, Srotas wrote:
“Refund after form filling up to 14 days”
Counting from my form submission, those 14 calendar days ended on 30 October.
On 3 November, Srotas sent the following identical response four times:
“Hello, Refund will be done as soon as possible”
None of those replies provided a payment date or proof of payment.
I have repeatedly tried to resolve this directly with the seller. The goods they said had been dispatched again never arrived, and their stated refund period expired without repayment.
I strongly advise against using Srotas’s services. Based on this experience, I would not trust them with another payment.
The order, payment and correspondence are documented. As of 3 November 2026, the refund remains outstanding. I will update this review when it arrives.