Fantastic experience - again! I read through the 1 star reviews and I don’t recognise that experience at all. This is my third purchase from Squarehood - first was a hood for my 40mm Nikon I’m us... See more
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Having used Fujifilm for over 10 years and on 10 different lenses (and 2 x100 series cameras), one weakness has always been the standard hoods. I’ve tried hoods from numerous brands. And while som... See more
Dishonest company. On their instagram, they promote the ricoh grIV as such a fantastic camera, just so people buy their rubbish hood. I called them out twice just to let other people know about massiv... See more
The lens hood is ok even if color not matching. However the soft release button was faulty and custommer service will just make you loose time sending video confirming the faultiness and then ask... See more
I tried to cancel my order immediately…
I tried to cancel my order immediately after I placed it. I sent them an email, this was late at night. They did not reply to my email but I instead got a shipment notification the next day. I sent them a second email. After a couple of days, they replied to me saying to me that they were sorry, they didn't see my emails. I rejected the package (using return to sender option) Two weeks later, I finally got a refund but not a full one. They deducted the return costs from my refund.
10 August 2022
Unprompted review
Poor company.
Ordered a lens hood, but the quality of the hood was very poor. I contacted the company. It took them weeks to answer because they 'lost' the email. Eventually they replied rudely.
Turned out I could ship it back, at my own costs.
Very poor customer service and products. Would not recommend.
13 September 2022
Unprompted review
Looking at the products online shows…
Looking at the products online shows great quality and an appeal no doubt
Unfortunately the customer support is a whole other thing
I don’t believe that in 2022 you are “allowed” and can afford to delay information regarding your order
Better be strait forward about the current situation and meet the customer halfway.
It a shame really
1 March 2022
Unprompted review
I bought an XF 27mm F2.8 lens hood from…
I bought an XF 27mm F2.8 lens hood from this company, and I'm dissatisfied with the product and the service I've gotten. Decisively, the product photos on their website don't show the exact fit, and there is no way to figure this out until you put the hood on. There is a 2mm gap between the lens and the hood which makes the lens fragile, vulnerable to shocks. Basically it's terrible design. I wrote to customer support and wanted to return the product but haven't heard from them.
3 November 2021
Unprompted review
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