Spy Alarms Reviews 

Prompt helpful advice which resolved issue.

Customer service desk kept to their promise of getting back to me almost immediately on initial call. The technical help I then received was efficient and they were patient with my low level of technical confidence. My problem was soon resolved and I was left confident that next time I get a fault I know what to look out for to be able to help myself.

Very professional; from my initial call to the prompt call back by the engineer.
I was very impressed with the engineer’s knowledge and patience.
It is not always easy to follow instructions via a telephone call, but the engineer was clear in his step-by-step guidance leading to resolving the technical issue. Thank-you for your assistance Spy Alarm engineer.

Engineer lied about the service on his report (said we refused a panel battery on his report when he told us we don’t need one until next year), didn’t check all the contacts (back door was locked and didn’t ask for the key) and their report says they ‘tested’ our batteries (they waved their hands in front of it - didn’t remove the cover to test the batteries).

I’ve lost trust. The customer service team take 3 weeks to reply to emails and reply on a Sunday night. Spy is not what it used to be.

Shocking customer service in my experience. We lost my dad in March and I have been dealing with Spy to sort my elderly mum’s alarm.
The engineer we had seemed good so I am giving an extra star but getting anything sorted through their office is painful and once they have your money they are not in any hurry to fix issues.
My mum spoke to an engineer who visited her neighbour recently and he told her she should not have paid in full as now nobody will be bothered to come back and finish the job!
My mum has paid almost £1k for a new system that is not functioning properly as she needs sensors the engineer did not have on the day. He said he would come back to finish the work and there would not be an extra charge. I chased the office and was given another quote of £800 to finish the work! Outrageous, fleecing elderly and vulnerable customers. Would not recommend unless you have time and energy to chase and argue. We will go elsewhere once contract expires.

Had an issue with my panel being off line. Phone call to Spy Alarms said an engineer would call me, they did 10 minutes later - the issue was solved in another 5 minutes - great service !

I had an issue with our cctv system after adding a replacement camera, I was unable to add to our main software on our desktops, within 5mins of connecting with these guys it was all sorted perfectly, I would 100% recommend these guys and will use them again should I have any other issues.

Very responsive, excellent telephone support from Engineers. I had to reset a new router and instructions were clear and concise. A set of instructions we’re shared with me, and a hard drive reset was supported live on a call whilst we conducted the work.

From first initial phone call to final call from the tech engineer the total experience was fantastic the tech engineer was very knowledgeable and extremely patient

Very helpful with change of router and rang as promised the next day to configure app on both mobile phones.

Have been with Spy Alarms for approx six years including one move and a new installation.
I am very impressed.
Today I had a fault and a loud bleeping. Called tech support where Ivo talked me through rectifying the fault. Took a few minutes and lots of patience from the tech expert but we did it. Well done

Ivo was absolutely amazing. My CCTV and alarm experienced a problem and he talked me through the recovery process. Can’t thank him enough.

Great company, very responsive and great customer service.

This Company have always delivered great service

Requested help to set up the panel with a new wifi router and password. They called me back within the hour and assisted me over the phone.

Superb assistance over the phone by Ivo. He was remotely able to talk me through setting up the app for the system. Fantastic support. Thank you!

Lee was very prompt in calling me back within the agreed timescale (1 hour). I told him the issue and he quickly went through the solution to fix it with me. Very impressed that it was dealt with quickly and efficiently. Thanks Lee.

New Broadband router installed over weekend, couldn't change to old SSID and password so arranged with local alarm company for a call from Spy Alarm technician. Within 10 mins I had a call from the technician, he understood perfectly the issue and assured me it was easy to reconcile through this telephone call. It was an amazing service, new router added to Smartcom box within 15 minutes, whilst he was on the phone talking me through it. The hardest part was removing the screw on the box. The technician then noticed I was on older firmware, said he would initiate the update and call me back in around 10 minutes - which he did and then waited patiently while I logged in to the Texecom app to see if all was OK. All in all, the service I received was excellent, the manner in which the technician talked me through the procedure was great and I am thoroughly happy with the result, saving an engineer call out. First class!

Issue was resolved quickly and efficiently by Ivo

I got a pretty prompt phone back, and the technician helped me resolve the issue. The only reason I'm not giving 5 stars is that he sounded a little unsure on some aspects of the Alarm App software. Despite this however the issue was resolved and a new device authorisation performed whilst I was on the call.
Overall, very satisfied