I contacted customer service & received a reply the next day as needed a shirt for a holiday. Ordered a Large true to size. Really good service & delivered in time .
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See what reviewers are saying
Absolutely great experience. My first time buying from Sport it First and truly couldn't recommend them enough, I'll definitely be purchasing from here again. I ordered on 22nd Jan, my trainers got se... See more
My very first time using this company and I had a very bad experience. I bought 2 pairs of denim shorts and when it came, the other one was a chinos, I know they run out of stock & purposely sent the... See more
Great service, will definitely use again! Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order. I ordered it again to be shipped to Aust... See more
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Company details
Written by the company
Clothing and footwear supplier.
Contact info
Beatty Rd, Hertfordshire, EN8 7UD, Waltham Cross, United Kingdom
- 0199244180
- support@sportitfirst.co.uk
- sportitfirst.co.uk
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Hasn’t replied to negative reviews
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Very responsive to change and cancel my…
Very responsive to change and cancel my order. Managed to order the preferred size and received delivery a couple of days later.

Reply from Sport It First
Inov 8 trainers
Item ordered and delivered, as described. Happy with my purchase, and would use the site again.

Reply from Sport It First
Great service and very good quality…
Great service and very good quality products. I will most certainly use this company in the future.

Reply from Sport It First

Reply from Sport It First
Terrible customer service
I had incorrectly sent 2 pairs of trainers back to sport it first instead of Sportshoes ( I had multiple returns and used the wrong label) to the cost of £180
I sent sport it first proof of postage and also sent 2 pre paid DPD labels to support a quick return.
To date they have only returned 1 pair of trainers.
I have been liaising with sport it first fir 4-5 weeks now only to be continually fobbed off with ‘ our warehouse has confirmed 2 pairs were returned’ despite me showing proof from DPD that only one pair has been returned.
I have asked sport it first to send me proof of the 2nd pair being delivered and they don’t respond.
(Also the 2nd pre paid label has not been used )
I have asked fir this to be escalated as a formal complaint or to be provided the address of their complaints team only to be ignored.
Poor Returns Service
Ordered a pair of Asics Metaspeed edge, fitted too small/tight despite ordering half size up as I always do, so had to return using the 48 hour Tracked Service. Despite them being received back 3rd April I'm still awaiting refund 2 weeks later, I emailed customer support last week who advised the refund would be made when they were scanned in? Why should it take so long when they are there, other than to hold onto my money..this seems to be a recurring theme going by other reviews. I will be making a call tomorrow as have lost faith in waiting for it to happen.

Reply from Sport It First
Poor returns process
Received an item where the pictures did not show there was a hole manufactured into the shoe so made it impractical. Contacted customer service who waived the returns fee since the product wasn't as advertised. Sent the shoes back 48 hour tracked with Royal Mail but still no response to receiving the package 15 days later even though I could see that it had been received at their warehouse. Took calling customer service 3 more times to get a refund more than 2 weeks later.

Reply from Sport It First

Reply from Sport It First
International shipping
Great service, will definitely use again!
Initially placed an order, used the wrong payment method, Customer Service were quick to reply and cancel my order.
I ordered it again to be shipped to Australia, and I wasn’t disappointed. Fast, efficient and easily tracked. Happy with my purchase, thank you.

Reply from Sport It First

Reply from Sport It First
A good experience
Easy to order and to be really honest, the courier is my preferred one.

Reply from Sport It First
Delivery was pathetic
Delivery was pathetic - email advised it was left with neighbour next door - it wasn't - it was delivered to the correct address and left on the doorstep but no-one knocked on the door first.

Reply from Sport It First
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