SportingSmiles Reviews 

138
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high product quality, often finding it comparable to dentist-provided items but at a significantly lower price, resulting in substantial savings. Many appreciate the responsive, helpful, and friendly customer service, making the overall process convenient and stress-free. However, some customers noted difficulties with the impression process, experiencing rejections and needing multiple attempts, sometimes incurring additional costs. A few also reported issues with product fit, leading to discomfort or bite misalignment, and expressed concerns regarding communication, delays, and inconsistent support.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly for retainers and night guards, praising their... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Price

Clients share ambiguous opinions on price, with many reviewers appreciating the significant savings compared... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Agree with the other reviews, this company is a scam. They reject your impressions saying they are "unusable" for whatever reason, only to say you have to buy more products to redo them. We did impr... See more

Rated 3 out of 5 stars

Paid 140 dollars for retainers, did the impressions, sent them, then waited for about 17 business days before calling them for an update. I also emailed them and in the email, they said the lab proces... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered retainers from SportingSmiles twice now, and both times have been a great experience. The process is super easy—just take your impressions at home, send them back, and within a couple o... See more

Rated 5 out of 5 stars

The AMAZING customer service. They always get back with me the next business day. I had a retainer that cracked and they were able to replace it that one also cracked and they made the second one a li... See more


Company details

  1. Dental Laboratory

Written by the company

Order online replacement dental retainers, teeth whitening, teeth grinding guards, and sports mouthguards. All without having to go to the dentist, saving you hundreds.


Contact info

3.6

Average

TrustScore 3.5 out of 5

138 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(138)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Stars!!

Very easy ordering process and very affordable. I would recommend Sporting Smiles to anyone needing replacement retainers or mouth guards.

21 April 2023
Unprompted review
Rated 3 out of 5 stars

Very lengthy manufacture/shipping time, customer svc ok

FINAL UPDATE: received retainers in the last week of April. So far, they seem to fit properly and function correctly. Product is as advertised.

I am leaving a final review of 3 stars, because manufacture and shipping are exceedingly long. I would choose another company if I were in a hurry (my retainers are night-only to ensure a lifetime of alignment). Customer service was helpful *when issue was escalated,* but not before. I only received tracking info *when I escalated* after a month. I would have preferred a more proactive approach after initially contacting them.

EDITED TO ADD: organization has contacted me with an offer for expedited management of this order, and seem interested in resolving the issue. I will update further when I receive the item.
****
I share the experience of some previous posters. I made an order on 12 March, and am sitting here on 21 April with no tracking information or a shipped item. In an email I received NINE days ago, they said my item would be out of the lab in 2-5 days.

There are a number of these companies out there. Avoid this one; they need to organize their business more effectively and offer some kind of financial compensation for operating outside of what they publish on their website. I escalated this to my payment provider for a refund.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

I needed to order a replacement…

I needed to order a replacement retainer and Sporting Smiles confirmed they still had the dental impression on record . This made my re-order so quick . Their online re-ordering system is so efficient and quick. Thank you so much
Jacqui Ramsey

1 April 2023
Unprompted review
Rated 4 out of 5 stars

Very Helpful!

I made mistakes on my first batch and they were able to provide me extras. It took time but it was still alright. My retainers fit alright, it just took some time to get used to it again

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Good customer support

Used them before in the past for my first set of retainers I missed up and they had sent me more
Mix to make a better impression. Would buy again

14 April 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered from sporting smiles a…

I have ordered from sporting smiles a few times, and every experience has been great! My retainers have held up wonderfully, and my guards have done great for night time. The ordering process and doing your own impressions are so easy. I’ll order from here instead of the dentist every single time! I end up paying less for more products, and they are worth every single penny.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Mouthguards for Sporting Smiles

Before knowing about Sporting Smiles, I was already using a mouthguard and it was turning yellow and dirty. Sporting Smiles made it extremely easy in helping me create new mouthguards! They have other options such as retainers and whitening trays. They have a simple step by step guide and video on making your impressions at the comfort of your home! Customer service is amazing and I was so happy to receive my mouth guard! The cool thing about Sporting Smiles is that they have different options for mouth guards based on what youre looking for and comfort level. I’m currently re-ordering more since they have the file of your impressions up to one year!!!

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

The dog chewed up my son's retainer and rather than paying the orthodontist $500 for a new set we searched online for a budget friendly alternative. Sporting Smiles seemed like it had great reviews and when I called with some questions a live person answered the phone and handled my questions with professional kindness, I decided to go with them. Very happy we did. It took a few weeks and a few more phone calls but we got it done. Definitely order the additional putty. Felt like I was kept informed throughout the whole process. Great company

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Super disappointed

I sent my impressions in years ago and the retainers fit snug/the way they should..just reordered twice for loose fitting retainers and they still are putting my teeth out of alignment. Hope I can help someone save time and money by not going through this company

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great communication!!

This is my 2nd time ordering upper retainer for my daughter. The 1st one fit great! It fit better than the one we actually got from her dentist that actually made her original mold. Each time we got from her dentist, they had to grind and fit so they didn't hurt her gums, sporting smiles were perfect right off the bat and that was even using her original mold from her actual dentist!! Unfortunately, she lost that retainer within a month. So, just had to order another one. I'm sure this one will fit just as good, and I can't wait for her to get it! Keep up the great work, you have my business for sure!

30 March 2023
Unprompted review
Rated 5 out of 5 stars

I’ve saved so much $$$

I’m some one who can’t hold on to a pair of retainers. With SportingSmiles I’ve saved so much $$$ on replacements and been able to keep my teeth straight over the years. The process is always easy. I will NEVER wast money going though a dentist again.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Legit and reliable

I used sporting smiles a little weary on reliability but the customer service is excellent and they are very responsive to emails. The retainers came in perfect and fit as expected. This is so much cheaper and more convenient that going to my dentist!

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Sporting Smiles works very hard to make…

Sporting Smiles works very hard to make certain that the mouth guards it makes are a proper fit. I have ordered three mouth guards from them and find that they are comfortable and stop my jaw pain from TMJ. I have recommended this company's mouth guards to several people and my sister and husband have ordered guards from them. I know that a mouth guards such as the ones from Sporting Smiles will fit and, therefore, I will actually wear it!

17 March 2023
Unprompted review
Rated 4 out of 5 stars

Great, Affordable Replacement Aligners

I've ordered twice now from SportingSmiles and I've had no problems. I actually prefer their PLUS retainers to the one I received from my ortho because it's thicker and less likely to crack/break. I sent them my molds from my ortho and they sent me the retainers; it does take a few weeks to process. The only issue I had with the retainers is that I wish the top are contoured to the shape of my teeth like invisalign rather than just straight across, but that's more of a preference as it does not impact the functionality.

12 March 2023
Unprompted review
SportingSmiles logo

Reply from SportingSmiles

Hi Abbie, Thank you for the purchase and the review. Retainers that follow the contour of your teeth are referred to as scalloped retainers. We can do this on request. There were a few studies done that showed straight-cut retainers retain the teeth better and are less likely to break. Scalloped trimmed retainers will always break inside a valley area. Thanks again for your order -SportingSmiles

Rated 5 out of 5 stars

Love them!!

I love using sporting smiles for my retainer needs! They definitely have a customer for life! They are affordable, easy to use, and even more amazing now my impressions are saved in their data base which makes reordering a breeze! I love ordering from them. I always get the premium retainers and buy a few to have at my parents’ house, boyfriend’s house, etc. as back ups. Super useful!

8 March 2023
Unprompted review

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