SportingSmiles Reviews 

138
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent fit of the products, often comparing them favorably to dentist-provided alternatives. Many people appreciate the significant cost savings compared to traditional dental options, making the products a reliable and affordable choice. Reviewers frequently highlight the exceptional and responsive customer service, noting staff helpfulness and professionalism throughout the process. However, some customers also noted challenges with the impression process, mentioning difficulties in getting them right or having them rejected. A few other people also felt that the product quality or fit was unsatisfactory, citing issues like retainers not covering molars, fitting poorly, or cracking prematurely. Some reviewers also mentioned experiencing communication problems or longer-than-expected delivery times for their orders.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many finding the retainers and night guards to be... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of the nightguards and... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, smooth,... See more

Price

Users describe ambiguous interactions with price, with many reviewers appreciating the significant savings... See more

Customer service

People report positive experiences with customer service, highlighting its helpfulness and responsiveness.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Agree with the other reviews, this company is a scam. They reject your impressions saying they are "unusable" for whatever reason, only to say you have to buy more products to redo them. We did impr... See more

Rated 3 out of 5 stars

Paid 140 dollars for retainers, did the impressions, sent them, then waited for about 17 business days before calling them for an update. I also emailed them and in the email, they said the lab proces... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered retainers from SportingSmiles twice now, and both times have been a great experience. The process is super easy—just take your impressions at home, send them back, and within a couple o... See more

Rated 5 out of 5 stars

The AMAZING customer service. They always get back with me the next business day. I had a retainer that cracked and they were able to replace it that one also cracked and they made the second one a li... See more


Company details

  1. Dental Laboratory

Written by the company

Order online replacement dental retainers, teeth whitening, teeth grinding guards, and sports mouthguards. All without having to go to the dentist, saving you hundreds.


Contact info

3.6

Average

TrustScore 3.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(138)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company. Very communicative and professional. They provide what they say they will. The retainers are great quality and fit perfectly. I would use them again. Highly recommend.

26 May 2023
Unprompted review
Rated 4 out of 5 stars

I value the sense of urgency …

I value the sense of urgency when it comes to response time. I’ve reached out and they’ve reached out to me all in a timely manner. Of course there’s a little anxiety when purchasing something like this online, my retainer was loose and fit like a night guard. I let the company know and they’ve updated my order accordingly so I am grateful and anticipating wearing my new retainer.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Use Smiles computer model without worry!

I have gotten retainers from Sporting Smiles for years. This order I was really happy I could mail my mold in and have them keep it on file as a computer model, so I never have to mail the old mold in again or wait for it to fall apart! It's been years since I had braces, so I wasn't sure if my teeth had flexed with an old retainer. The Essex Plus was a tight fit day 1, by day 2 it felt entirely natural again. In fact, I ordered a back up retainer a few weeks later. Sparkly clear and new. More sturdy than the previous retainer A+

8 May 2023
Unprompted review
Rated 5 out of 5 stars

I reorder all the time!

I reorder my retainers and a bit gaurd all the time! It’s much faster than an appointment at a clinic, more afforadable, and comfort is the same. I travel a lot for work and have a puppy. Life happens and it’s not worth an in person visit when it’s this easy.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

All Is Well

All Is Well
I received my order, and I reorder my retainers, ordered gel for brighter smiles, trays for the gel plus I ordered the lifetime keeping of my impressions for my. Everything was just as I ordered. I am very happy with Supporting Smiles.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Highly, highly recommend these retainers!

It was time to get new retainers for my daughter. Our orthodontist wanted $400. I ordered top and bottom retainers from SportingSmiles for $125 (after a discount). I was a bit nervous with the impression making process, but my daughter made two successful impressions in about 20 minutes! My daughter said the SportingSmiles retainers fit better than the retainers we received from our orthodontist. We will definitely be re-ordering just before the year mark. I imagine we will use SportingSmiles to have retainers made for our older daughter as well. I highly, highly recommend SportingSmiles. It is a high quality product for a fraction of the cost.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Fantastic team, very punctual and have given me three retainers so far over four years. Their team was helpful over calls when I needed help taking the impressions and were everything I needed.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Fast accurate product

I have always received fast and accurate orders from sporting smiles! They are so much easier to work with than the company I used to straighten my teeth!

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Easy To Order And Use

Sporting Smiles has a fully automated platform that makes ordering a seamless and easy experience. Their trays and retainers are a perfect fit, easy to use and give me confidence that my teeth will look great.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

I have used these guys for years…

I have used these guys for years starting immediately after my Invisalign treatment concluded and my dentist told me I would just need to purchase a night time retainer set every year or so for $400. Sorry, there has to be a better alternative. And there was. I wasn’t the best at taking my own impressions but SS walked me through it and sent me a new putty kit and suggestions to improve when I screwed up badly. When I got the Essex retainers, they were top quality and fit great. I grind a lot and have replaced them several times over the years and now order and keep a backup set always. Last November, my girlfriend needed a night guard and I told her we would get an impression kit for her and try it out. She received her lower night guard and liked it so much that we recently reordered so she can have a backup too. The company pricing is competitive and they have been responsive to emails asking various questions about the products. My dental health is important to me and SS is a parrner in maintaining it.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

I love my retainers!!

I love my retainers. I struggled to figure out a good replacement strategy for my VERY old retainer last year and this was it! One year later and I have no complaints.

4 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look