Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb. Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Sav... See more
Company replied
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative char... See more
Company replied
First time user, saved myself £29 on my journey with Split My Fare. I had made a mistake when ordering tickets and sent to wrong email address. Purchased Saturday evening and raised the issue... See more
Company replied
Company details
Written by the company
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Contact info
Newcastle, United Kingdom
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website
Great way to get tickets at prices you would never find at National Rail and train operators’ websites. Easy to use website.
21 February 2025
Unprompted review
Reply from Split My Fare
Hi Gilda,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Easy to use,really good value for money
Easy to use,really good value for money
Will definitely use again
23 January 2025
Unprompted review
Reply from Split My Fare
Hi Birgitta,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find the service easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Bought tickets that were significantly…
Bought tickets that were significantly cheaper than the same train bought through one of the most well known sites. Unfortunately I couldn’t travel due to illness but was able to get a full refund. (Minus £5 admin fee which I think is very fair)
Phenomenally quick and efficient customer service (email) with an auto populated link which allowed me to apply for the refund in 2 clicks
Efficient, friendly and great service. I will use again
8 February 2025
Unprompted review
Reply from Split My Fare
Hi Mark,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly, were able to save with us, and even though you weren't able to travel, valued our quick and efficient customer service.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Too much confusion at stations alien to…
Too much confusion at stations alien to me and terrible train experience.
I suffer with mental illness and travelled to be with my dying father and mother who suffers COPD, I live on pennies so this was great but the journey was horrible, a panic to reach platforms and trains.
I was drained before I arrived and stressed before I returned.
I will not be undertaking this again, I'd rather starve and try to save for the extortionate rail ticket which is an insult.
Mr J. Lamb
27 January 2025
Unprompted review
Reply from Split My Fare
Hi Mr J. Lamb,
We are so sorry to hear about your dying father and yours and your Mother's health issues.
We are so sorry to hear that your journey caused panic in trying to reach platforms and trains, and that it caused you to be drained and stressed.
Could you please email me directly at pete@splitmyfare.co.uk and I will look into what happened?
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi Ian,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
First visit: Saved £60
I saved £60 on 2x returns to London. Easy site to use. I’ll always buy tickets this way now.
6 February 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly, found it to use, and made such a big saving with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Saved me money
Saved me money! Email confirmation was exceptional. Every detail needed, links to station facilities. Written in a way that was easy to understand and details of what to do if any of my trains were delayed. Have been recommending SMF to everyone I know!
23 January 2025
Unprompted review
Reply from Split My Fare
Hi Phillippa,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and found the confirmation email useful.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Watch out
Watch out, I thought I have booked a seat for our whole journey, turned out it was only for one leg. We had to stand up half of the way to edinburgh from guildford with 2 young children! £380 badly spent. We are now thinking about either flying home or buying a first class ticket back
17 February 2025
Unprompted review
Reply from Split My Fare
Hi Alice,
Thanks for your feedback.
I can see you had seats booked all the way from London Kings Cross to Edinburgh. For the first leg, from Guildford to London Kings Cross, the operator unfortunately doesn't offer seat reservations.
For your return journey on 21st February, again you have seats booked from Edinburgh to London Kings Cross. Again, the operator does not offer seat reservations from London Kings Cross to Guildford.
Please email me directly at pete@splitmyfare.co.uk and I can help you further.
Best wishes,
Pete
Founder - Split My Fare
Saved us money on a long train trip.
Saved us money on a long train trip. Tickets emailed along with a journey itinerary, very useful.
31 January 2025
Unprompted review
Reply from Split My Fare
Hi Mac,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
A ridiculously unhelpful company that…
Please note that at the time of writing this original review Trustpilot had flagged this company with the following warning notice: “This company has been displaying Trustpilot content incorrectly
This could look like showing an inaccurate star rating in sales materials, displaying reviews - they’re not permitted to use on their site.” This notice has now been removed.
The pop up boxes on this company’s terms and conditions website when applying for a refund are very vague - only upon digging deeper into the website to locate the complete terms and conditions can you see they are way more restrictive. Can I suggest the full terms and conditions appear when a passengers clicks on the refund area of your website not just a single paragraph.
So passengers fully understand the restrictions in applying for a refund.
The founder of this company will reach out to email them directly - presumably to smooth over any bad reviews (see below) and have a discussion about any possible issues —it’s simply garnish to make you think they have good customer service and will discuss matters and be open to fair discussion - they don’t - I suggest you look at alternative platforms.
30 January 2025
Unprompted review
Reply from Split My Fare
Hi,
I would be careful about speculating as to why we temporarily had a flag, this was swiftly removed, as you can see.
I asked you to contact me directly so I could obtain more information about your complaint. When you did contact me, I discovered I had already contacted you directly and explained why no refund was due. This wasn't due to the terms and conditions of a third party website, this was the terms and conditions on our website, which you also agreed to at the time of booking.
If you purchase an advance ticket, then you are agreeing to pay for it at that price, you can't then rebook if you see the price has decreased and expect a refund for the increased price. If you want to have flexibility in price, this is what flexible tickets are for.
You weren't scammed, I would avoid saying this.
Best wishes,
Pete
Founder - Split My Fare
Someone tried to fraudulently use my…
Someone tried to fraudulently use my card to buy items from this company. Unfortunately they decided to side with the scammer.
30 January 2025
Unprompted review
Reply from Split My Fare
Hi Dave,
Please contact me directly at pete@splitmyfare.co.uk and I will look into this further for you.
Best wishes,
Pete
Founder - Split My Fare
Ignores GDPR
Booked a ticket from Manchester Vic but when the email arrived the station had changed to piccalilli. Contacted support and they've ignored me.
Furthermore I've received marketing emails that I did not opt into receiving.
Update August 2025: Still receiving spam emails, have sent another formal complaint that I will likely have to escualte to the ICO...
My previous emails were all ignored, so I'm not sure why the people who response to these reviews ask people to get in touch with them?
31 October 2024
Unprompted review
Reply from Split My Fare
Hi,
Thanks for your feedback.
Could you please send an email to myself directly at pete@splitmyfare.co.uk and I will look into your issue, it may have been that you searched for Manchester (All Stations). Regarding marketing emails, we do include a check box to opt in or out of marketing emails during booking.
Best wishes,
Pete Walls
Founder - Split My Fare
The price was very competitive and the…
The price was very competitive and the booking process was straightforward.
The only downside (which is not the fault of the booking process) was the train from Derby to Cheltenham was overcrowded and we didn't get our booked seats until we reached Birmingham New Street.
30 December 2024
Unprompted review
Reply from Split My Fare
Hi Mike,
Thanks for your feedback. We are please to hear you rate our service highly and found the booking process straightforward. We are sorry to hear that your train was so busy, which meant you couldn't sit in your booked seats.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Easy to use website and clear ticket…
Easy to use website and clear ticket pricing.
11 January 2025
Unprompted review
Reply from Split My Fare
Hi Lisa,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Excellent site
Excellent site. Great for finding fares well below the prices shown by National Rail
10 January 2025
Unprompted review
Reply from Split My Fare
Hi Andrew,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and have found cheaper fares with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
The cheapest and best way to buy train tickets
I actually have a bookmark set up on my PC now and always use this site for my train tickets. I always save (sometime up to £10 per ticket) compared to Trainline and trainsplit
13 November 2024
Unprompted review
Reply from Split My Fare
Hi Suzanne,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and always find cheaper tickets with us
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Cheap, Easy
Cheap, easy and a much better alternative to any other service!
31 December 2024
Unprompted review
Reply from Split My Fare
Hi Corey
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Reply from Split My Fare
Hi Paul,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Very easy to do buy them online and a…
Very easy to do buy them online and a lot cheaper. I also cancelled a ticket and the reimbursement was very easy and straightforward.
16 December 2024
Unprompted review
Reply from Split My Fare
Hi Nancy,
Thanks so much for your feedback. We are pleased to hear you rate our site so highly and find it easy to use. We also appreciate that you found the refund process particularly easy.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
It is an awful platform when your train…
It is an awful platform when your train is cancelled as they wouldn't issue a refund. They would claim a refund from the operator but won't give it to the customer. I wouldn't recommend this company, there other good apps out there or you better buy your ticket directly through the train operators.
3 January 2025
Unprompted review
Reply from Split My Fare
Hi Boniphace,
We are sorry to hear that you were not happy with your experience, if you can email me at pete@splitmyfare.co.uk with the details, then I can look into this further.
If a train is cancelled, then we can only offer a refund as the retailer if the ticket has not been used, otherwise, the operator would need to process the refund.
Best wishes,
Pete Walls
Founder - Split My Fare
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