Absolutely 💯 wouldn't buy again from them. Bought a barbour top for my husband and didn't receive so got intouch with post office and the told me that has been delivered to wrong address because wro... See more
Company replied
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See what reviewers are saying
Fantastic service! Super quick was dispatched in a short matter of days from ordering ! Fairly surprised as I’ve never ordered from this website before so assumed a 5-7 day delivery would be expected... See more
Company replied
Having read 1 or 2 of the negative reviews I think these ppl need to grow up, 1 for receiving a newsletter? Grow up. Aaron at Spiral Seven is probably the most helpful genuine man you will find. Hi... See more
Company replied
Spiralseven is one of the UK’s best designer stores with a large range of stylish garments & bags! They ship same day if purchases are made before 4pm! This UK clothing company definitely co... See more
3.5
Average
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Absolutely 💯 wouldn't buy again from…
Absolutely 💯 wouldn't buy again from them.
Bought a barbour top for my husband and didn't receive so got intouch with post office and the told me that has been delivered to wrong address because wrong address was on it. Wouldn't even come up when tracking with my post code, store are adamant it been delivered to my address but it hasn't. Not happy
30 September 2026
Unprompted review
Reply from Spiralseven
Hi Victoria, we're really sorry the t-shirt hasn't reached you, as we know how frustrating that is. We checked everything on our side: the label was printed with exactly the address you gave us at checkout, and Royal Mail's tracking shows it delivered on 29 July. We also escalated it to Royal Mail ourselves, and they confirmed it was delivered to your address, with GPS coordinates and a delivery photo. We've done all we can here, but if there's anything else we can help with, please get in touch. – Spiral Seven
Can’t believe the negative reviews
Can’t believe the negative reviews. Every time I’ve ordered from these guys the service has been exemplary. Next day delivery even on a Sunday.
30 August 2026
Unprompted review
Reply from Spiralseven
Thanks Jonathan, that means a lot. Glad the Sunday next-day delivery came through for you. See you next time! – Spiral Seven
THE BEST ONLINE STORE AND OWNER IN THE UK
Having read 1 or 2 of the negative reviews I think these ppl need to grow up, 1 for receiving a newsletter? Grow up.
Aaron at Spiral Seven is probably the most helpful genuine man you will find. His knowledge is 2nd to none but his determination to ensure you buy the right fit is what makes him stand out from the rest. Ive ordered a number items over past few months and I cant rate him high enough. 10/10 everytime. If you are someone that expects delivery or replies in a few minutes give your head a wobble. This guy is running a store thats open every day for the NORMAL non criers you will not find better so get online and grab some amazing looking clothes and feel good in yourself.......CharlieOldSkool
29 May 2026
Unprompted review
Reply from Spiralseven
Charlie, thank you, this genuinely made our day. Getting the fit right is what we care about most, and it's always a pleasure sorting your orders. See you soon! – Spiral Seven
Never asked to receive their…
Never asked to receive their newsletter, got it anyway.
10 February 2026
Unprompted review
Reply from Spiralseven
Hi Martin, sorry to hear this. We've checked our records and don't seem to have you on file, so it looks like this feedback may have been meant for a different company. If you do receive anything from us, just click unsubscribe at the bottom of the email or contact sales@spiralseven.com and we'll remove you straight away. – Spiral Seven
Scam - kept returned item and not refunded
I ordered a Christmas present for my son, which he did not like. I completed the returns form on Christmas Day, but as the return option was only Royal Mail could not post until the post office reopened after Christmas.
When I posted the item back, I had an email to say that they could not refund as it was outside the returns window - but they have not sent the item back either, and not responded to my email - so my interaction with this company has cost me £85 with nothing to show for it, I am so angry.
I am always keen to support small businesses, but certainly won't be using this one again. I have sent them another message so will have to contact the consumer ombudsman if they don't respond.
22 November 2025
Unprompted review
Reply from Spiralseven
Hi Jill, we're sorry you were disappointed. Your order was delivered on 24 November, and our returns window is 14 days from delivery. The return reached us in January, several weeks after that. Our extended Christmas returns period only applied to orders placed in December. We did reply to you on 12 and 16 January to explain this, and arranged for the gilet to be sent back to you, so it hasn't been kept. – Spiral Seven
Item not received from spiral seven
I ordered a carhartt T-shirt through lovethesales over a week ago and whilst the item was said to have been dispatched one day after my order, the royal mail status says they still don't have it and it's the only brand from my order that I'm yet to receive my items from. I trusted these reviews and their quick shipping but it backfired as I left the UK today and I won't be able to receive to item for months until I return home. I've reached out to spiral seven and lovethesales directly and had no response for multiple days. I hope this issue can be resolved...
3 January 2026
Unprompted review
Reply from Spiralseven
Hi Noah, we're sorry your order didn't reach you before you travelled. Your t-shirt was packed and dispatched the same day you ordered it. Once a parcel is handed to Royal Mail it's out of our hands, and while the vast majority of our parcels arrive on time, on this occasion Royal Mail didn't scan it through their network. As soon as that was confirmed, we issued a full refund of £31.25 on 12 January, so you haven't lost out. We hope to have the chance to serve you again. – Spiral Seven
Great site
Great site , great service ( 2 day delivery ) and great fit for once !
Would recommend
22 May 2025
Unprompted review
Reply from Spiralseven
Thanks Phillip! Great to hear the fit was spot on and the delivery quick. Hope to see you again soon. – Spiral Seven
Reply from Spiralseven
Thanks Ioan, glad you're enjoying the Lacoste sunglasses! – Spiral Seven
Really great friendly and knowledgeable…
Really great friendly and knowledgeable customer service. Efficient and prompt customer service.
29 April 2025
Unprompted review
Reply from Spiralseven
Thank you! Really glad we could help, and see you again soon. – Spiral Seven
Fast delivery and great service
Fast delivery and great service. Highly recommended, trustworthy company to deal with.
1 April 2025
Unprompted review
Reply from Spiralseven
Thanks Andy, much appreciated! Hope to see you again soon. – Spiral Seven
Having had a bad experience with…
Having had a bad experience with another online retailer for the same item, Spiralseven were fantastic.
Easy from ordering to delivery, very fast and loads of communication.
I would definitely recommend.
24 March 2025
Unprompted review
Reply from Spiralseven
Thanks Sarah, sorry you'd had a rough time elsewhere, and really glad we could put it right for you. – Spiral Seven
I would give 6 stars if there was.
I would give 6 stars if there was.
Superfast shipping within hours after placing order. Delivery one day after expected but that was not their fault. Kept updated of order status. Item as expected , I wanted size 8.5 and could not find elsewhere , either 8 or 9 on other shops.
Great service . Would recommend.
17 February 2025
Unprompted review
Reply from Spiralseven
Six stars noted, thank you Hamdi! Really glad we had the 8.5 you were after. – Spiral Seven
Great value for money
Great value for money. Fast delivery. Product fitted as expected.
7 January 2025
Unprompted review
Reply from Spiralseven
Thanks Matthew, glad the fit was right and it arrived quickly! – Spiral Seven
Great shop
Great shop, bought from here for a while .Definitely be back
18 December 2024
Unprompted review
Reply from Spiralseven
Thanks Keith, always good to see you back! – Spiral Seven
Good experience
Yeah good shopping experience. Also helped when the delivery was “lost”
Will definitely buy here again 😊
23 December 2024
Unprompted review
Reply from Spiralseven
Thanks Elizabeth, glad we could track down that "lost" parcel for you. See you next time! – Spiral Seven
Reply from Spiralseven
Thanks Max, really appreciate it! – Spiral Seven
Excellent product and delivered in a…
Excellent product and delivered in a few days. Returns were easy also.
26 November 2024
Unprompted review
Reply from Spiralseven
Thanks Craig, glad the returns were easy too! – Spiral Seven
First time using this company but would…
First time using this company but would definitely recommend 👍 the best price on the internet which 4or 5 other companies were advertising the same item but more expensive great communication and delivery would much rather support a smaller business than the big boys. Thank for the invite to visit your shop and if I’m ever over that way would definitely pop in
Thanks again for your great service
19 November 2024
Unprompted review
Reply from Spiralseven
Thanks so much Gill, your support for a small independent means a lot. The invite stands, so pop in whenever you're in Halifax! – Spiral Seven
Brilliant product
Brilliant product, fast delivery too for free. Really happy , will definitely use again
18 November 2024
Unprompted review
Reply from Spiralseven
Thanks Mark, really glad you're happy with it. See you next time! – Spiral Seven
This company has such good deals and…
This company has such good deals and really great customer service the quality of my product was excellent 10/10 and I will most definitely be shopping here again!
Highly recommended.
18 November 2024
Unprompted review
Reply from Spiralseven
Thanks Kyle, 10/10 back at you! Really appreciate it, and see you again soon. – Spiral Seven
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