While this casino was pretty normal, they have now begun to not paying out withdrawals. I have made a withdrawal 10 days ago and they still haven't paid me. Every day I speak with live support ass... See more
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See what reviewers are saying
They still don’t pay my withdrawal 23/8 this casino closed don’t answer email or WhatsApp vip … is the same company with spinsy I think they stop working all the balances they took it and they left t... See more
Acél, the customer advisor helped my case regarding a promotion offer. I am absolutely satisfied with his efforts made and his overall professionalism during our chat. He managed to sort out the issue... See more
Company replied
Casino does not pay out winnings, 20 thousand CZK not sent even after 5 working days, they added cashback from my deposit to the winnings of 273 thousand and then made it impossible to withdraw until... See more
Company replied
You should know
2.5
Poor
720 reviews
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Replied to 75% of negative reviews
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Cancelled Withdrawal without a reason!
Yesterday I was about to get paid after waiting for 5 business days.
On live chat they told me that there was an issue with their internet payment provider and they asked me to re submit my withdrawal and wait another week of course. Not even 1 apology.
Via email they told me that everything seems to be okay and I should talk with my bank.
I think they pretty know what they’re about to do and give you multiple answers until you get bored! IF I DONT RECEIVE MY MONEY THIS WEEK THAT WILL BE MY LAST TIME PLAYING HERE AND I WILL DO WHAT IT TAKES TO PUBLISH MY REVIEW EVERYWHERE. That’s u professional. When we pay on time we except to get paid on time. Simple as that!
I will come with an update soon..
14-12-2024
My second attempt and request was cancelled because of their payment system provider failure.
They asked me to resubmit a 3rd request using the BANK TRANSFER option.
I am very disappointed. I don’t think this is an isolated incident based on other reviews.
20-12-2024
Finally I got paid using the bank transfer method. Although my experience wasn’t pleasant. They need some improvement on their payments definitely.
9 December 2024
Unprompted review
Reply from Spinanga
Αγαπητέ πελάτη,
Σας ευχαριστούμε που αφιερώσατε χρόνο και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε υπόψη μας την απογοήτευσή σας.
Ζητούμε συγγνώμη για την ταλαιπωρία που μπορεί να σας προκάλεσε η καθυστέρηση της ανάληψής σας και λυπούμαστε που η εμπειρία σας στην πλατφόρμα μας δεν ήταν θετική από αυτή την άποψη.
Σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, αναγράφεται πως τα αιτήματα αναλήψεων ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων της ταυτότητας του πελάτη, του υπολοίπου του λογαριασμού, της πηγής των κεφαλαίων.
Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να ξεκινήσει, να συμμετάσχει στην επαλήθευση των περιστάσεων και ο πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε τέτοια επαλήθευση.
Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.
Υπό αυτή την έννοια, διατηρούμε το δικαίωμα να διενεργούμε συμπληρωματικούς ελέγχους, τόσο πριν όσο και μετά την πραγματοποίηση καταθέσεων στον λογαριασμό ή την ανάληψη,
Ελπίζουμε ότι τα παραπάνω θα σας φανούν χρήσιμα για να καταλάβετε τι συνέβη.
Ωστόσο έπειτα απο έλεγχο του λογαριασμού σας βλέπουμε πως η ανάληψή σας ολοκληρώθηκε!
Τέλος, σας υπενθυμίζουμε ότι οι πελάτες μας μπορούν πάντα να επικοινωνούν με την Υπηρεσία Υποστήριξης μέσω Live Chat ή μέσω της διεύθυνσης ηλεκτρονικού ταχυδρομείου: support@spinanga.com για να λάβουν ειδική βοήθεια από τους χειριστές μας σχετικά με οποιοδήποτε ενδεχόμενο.
Σας ευχαριστούμε και πάλι και με την ευκαιρία αυτή σας στέλνουμε εγκάρδιους χαιρετισμούς.
Η ομάδα του Spinanga
only alexandros
4 December 2024
Unprompted review
Reply from Spinanga
Αγαπητέ πελάτη,
Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!
Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!
Η ομάδα του Spinanga
A lovely lady named caitlyn helped me…
A lovely lady named caitlyn helped me she kept me informed about why it was taking so long and apologised for it even tho it was out of her control.awesome experience I had and she helped me greatly so thank you was a pleasure
30 November 2024
Unprompted review
Reply from Spinanga
Dear Jamie,
Thank you for letting us know your feedback on Spinanga.
We are sorry that whatever your issue was has taken longer than expected, let us know if there is anything else we can do.
We will also pass along your gratitude to the agent you mentioned as Caitlyn.
If we can be of any further assistance,please let us know on email or in live chat 24/7.
Best regards,
Spinanga.com
faster response
They’re always fast and I’ve had no problems getting my questions answered about withdrawls. But sometimes it takes a little while for them to get back to me on some issues.
28 November 2024
Unprompted review
Reply from Spinanga
Dear Christina,
Thank you for proividing your feedback on Spinanga.com.
If there is a specific issue you need help with please let us know in live chat and it can be escalated or if needed you can provide details, and we look into that for you on the account.
Best regards,
Spinanga.com
Bad person !!!!
15 November 2024
Unprompted review
Reply from Spinanga
Dear customer,
Thank you for your time and we appreciate the fact that you have expressed your disappointment through your review.
We apologize for the inconvenience we caused you and we regret that your experience playing on our platform was not positive.
We would like to remind you that if you feel you require further assistance regarding your review, you can always contact our Live Support Service or via email: support@spinanga.com providing any information you believe may be helpful regarding the issue you have experienced.
Yours sincerely,
Team Spinanga
Scammers or not ?
I deposited 10€ and made about 800€ profit. I played most of my money and cashed out at the amount of 500€. This was OVER 2-3 WEEKS AGO. I contacted the support team but as soon as I connected with someone on the live chat they left the chat and then I couldn’t hop back in or start a new one. I wrote them an email about my situation and they said they were going to add my money to my bank in 3-5 BUISNESS DAYS. 2 days later I log in to my spinanga account to deposit and play 20€. And I found the 500€ outside of the withdrawal section. I know I didn’t cancel my withdrawal and nobody has access to my account. So I contacted them after putting the 500€ back to the withdrawal section and they replied with the same answer. “Your money will be in your bank account in 3-5 business days excluding Saturday and Sunday. I am still waiting 1 week later. I will keep you updated just in case they have a problem with withdrawal but my opinion is that they are scammers so be careful where you gamble !
Update: today it is 18/11/2024.
A full 2 weeks and a half after my review and still nothing from spinanga.
Although they did respond to my emails they told me that my amount would take about 3-5 business days to be transferred to my bank account.
Well… guess what, it’s been about 7 days excluding the weekend and still nothing
Choose other casinos to gamble and have a nice time. It is not worth waiting months to get your money. And this is all over a few hundred bucks. What if you make thousands ? How long your withdrawal’s gonna take, a year ?
Completely unacceptable and unprofessional.
1 November 2024
Unprompted review
Reply from Spinanga
Αγαπητέ Πελάτη,
Σας ευχαριστούμε για τον χρόνο που διαθέσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.
Ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε η καθυστέρηση της ανάληψής σας και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική.
Σας ενημερώνουμε ότι τα αιτήματα ανάληψης χρημάτων, ανεξαρτήτως ποσού και σύμφωνα με τους Όρους και Προϋποθέσεις με τους οποίους οι παίκτες συμφωνούν κατά την εγγραφή και είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων της ταυτότητας του Πελάτη, του υπολοίπου του λογαριασμού και της πηγής προέλευσης των χρημάτων.
Υπό αυτή την έννοια, η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.
Σε κάθε περίπτωση, προσπαθούμε να καταστήσουμε τις διαδικασίες της εκταμίευσης των χρημάτων πιο λειτουργικές, προκειμένου να κάνουμε την εμπειρία παιχνιδιού όσο το δυνατόν πιο ευχάριστη και ομαλή για τους Πελάτες.
Ωστόσο, έπειτα απο έλεγχο του λογαριασμού σας, βλέπουμε πως οι αναλήψεις σας έχουν ακυρωθεί από εσάς.
Ευχαριστούμε και πάλι για τα σχόλιά σας και για τον χρόνο που διαθέσατε.
Η ομάδα του Spinanga
Daphne the best in customer service
Daphne the best in customer service, Thank you
7 November 2024
Unprompted review
Reply from Spinanga
Αγαπητέ πελάτη,
Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!
Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!
Η ομάδα του Spinanga
Tragic experience so far.
Waiting on a withdraw for 12 banking days and still nothing. Lack of customer service and when you get to contact them always the same copy-paste messages. They say that for technical issues all the withdraws are late.
If you cannot keep up with the amount that people withdraw, better close the company. What a shame!
I asked for a back office number ticket for me to not explain everytime my issue and they said that for security matters that cannot even give me a tracking number.
I’m starting legal actions finally cause is the 5th time happening. Enough is enough!
1 November 2024
Unprompted review
Reply from Spinanga
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Spinanga.com
Love it! 5 stars from me
This is my go-to website whenever I want to chill and take my mind off. There's always something new to play, whether it's tournaments or casino games. I also got a welcome bonus after I registered. Thank you!
19 October 2024
Just play and earn money
I registered here 6 months back and have made good money till now playing different bonus games and casino. As for withdrawal, sometimes it takes time but you always get it in the end so just play without stress.
18 October 2024
Stay away
Hundreds, if not thousands of € deposited, not a single bonus was given if not bought. Stay away from this scammers and save your money to buy something better
17 October 2024
Unprompted review
Great customer support
Big thanks to Sarah from customer support for helping me resolve my withdrawal issue. I finally got my money and can't wait to make more.
15 October 2024
I’m filthy and I’m outraged!!
I’m filthy and I’m outraged!!! Stay away from these doggs I hit the major jackpot on cash & riches megaways which is a big one and just before it paid me this code error 211 come up and kicked me off the game. I then sat through the most frustrating live chats for 3 hours for them to say that the department will email me with the result soon. It’s now been 2 days and nothing from them, I’ve emailed 5 times and still nothing. My best mate was playing the same game last night on Spinaga and was working fine but I’ve been blocked out with this code error 211… it’s sus as I feel like they have done this and I feel like I’ve been robbed a good one. Not sure how to go about this either
I don’t know how to reply to their reply so I have to put it in here
After investigating for almost 3 months and over 30 emails we haven’t got anywhere cause you are straight up robbing me a major jackpot. I have jumped through all your hoops numerous times and sent you screenshot after screenshot of the problem, I’ve cleared my cookies more times than you’ve had roots, I’ve got google chrome and then tried incognito mode too. I’ve then send a video of what happens when I try to load that game and the code error 211 comes up every time. Also not 1 of you have been able to tell me what that code error actually means which is why it is soo sus. Your support and live chat are by far the worst I’ve come across too as I wait weeks for a reply and it’s a different agent every time for me to then explain the whole problem again… for everyone reading this I normally wouldn’t go through this shit but the major jackpot I hit was over 100 grand so I’m up them and I’m fighting it. I’m sick of getting done by these maggot casinos
9 October 2024
Unprompted review
Reply from Spinanga
Dear Corey,
After investigating your case we see the bet ID you provided was already paid, and we asked for further IDs if you needed anything checking. We did not receive any further information from you.
We are available 24/7 in live chat for help with any information you need.
Best regards,
Spinanga.com
They said that the withdrawal is within…
They said that the withdrawal is within 3 working days, but nothing is withdrawn, no time is given. Scammers
10 October 2024
Unprompted review
Worst casino EVER
Worst casino EVER! Very low chance to win, weird support that gaslights you even when you have proof, withdrawals take more than a week. Also in my case every time I made a deposit they charged me MORE money! i had this happen more that 10 times. They denied and never accepted it although I sent proof, but they fixed it...... No apology or refund of course. Generally stay away, its a money eating casino. (And I have experience with many online casinos)
9 October 2024
Unprompted review
Reply from Spinanga
Αγαπητέ πελάτη,
Στόχος μας είναι να παρέχουμε την καλύτερη δυνατή εμπειρία στους πελάτες μας και όσον αφορά την αναφορά σας σχετικά με την ανάληψη, ζητούμε συγγνώμη για την ταλαιπωρία που σας προκάλεσε και λυπούμαστε που από αυτή την άποψη η εμπειρία σας στην πλατφόρμα μας δεν ήταν θετική.
Σας ενημερώνουμε ότι τα αιτήματα ανάληψης, ανεξαρτήτως του ύψους τους, ενδέχεται να υπόκεινται σε καθυστερήσεις λόγω ελέγχων ασφαλείας της ταυτότητας του Πελάτη, του υπολοίπου του λογαριασμού, καθώς και της προέλευσης των κεφαλαίων. Υπό αυτή την έννοια, η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών μέχρι να ολοκληρωθούν επιτυχώς όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.
Όσον αφορά το αίτημά σας για ανάληψη, έπειτα από έλεγχο του λογαριασμού σας η ανάληψή σας έχει ολοκληρωθεί επιτυχώς.
Σας ευχαριστούμε και πάλι για την κριτική σας καθώς θέλουμε να κάνουμε την εμπειρία παιχνιδιού του ίδιου όσο το δυνατόν πιο ευχάριστη και ομαλή.
Σας υπενθυμίζουμε ότι αν χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, μπορείτε πάντα να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat ή μέσω της ηλεκτρονικής διεύθυνσης ηλεκτρονικού ταχυδρομείου support@spinanga.com παρέχοντας όλα τα στοιχεία που πιστεύουν ότι μπορεί να είναι χρήσιμα.
Σας ευχαριστούμε για τη συνεργασία σας και με την ευκαιρία αυτή σας στέλνουμε εγκάρδιους χαιρετισμούς.
Η ομάδα Spinanga
Fast withdrawal
Very fast withdrawal of 270 I got in 3 days thank you Spinanga
29 September 2024
Unprompted review
So much fun! Great job guys
The diff sports games on this website are fantastic. I mainly love the bonus games where I get free spins, coins and win big amounts of money.
24 September 2024
Nice way to spend time & make money
I spend my free time playing here, and it's always a fun! Live casino games are my favorite. I have earned good money playing those, so go for it. It hardly takes a few minutes to withdraw cash which is what I love about spinanga.
18 September 2024
Reply from Spinanga
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Spinanga.com
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