While this casino was pretty normal, they have now begun to not paying out withdrawals. I have made a withdrawal 10 days ago and they still haven't paid me. Every day I speak with live support ass... See more
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See what reviewers are saying
They still don’t pay my withdrawal 23/8 this casino closed don’t answer email or WhatsApp vip … is the same company with spinsy I think they stop working all the balances they took it and they left t... See more
Acél, the customer advisor helped my case regarding a promotion offer. I am absolutely satisfied with his efforts made and his overall professionalism during our chat. He managed to sort out the issue... See more
Company replied
Casino does not pay out winnings, 20 thousand CZK not sent even after 5 working days, they added cashback from my deposit to the winnings of 273 thousand and then made it impossible to withdraw until... See more
Company replied
You should know
2.5
Poor
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 working days withdraw period in 2025
3 working days withdraw period in 2025? Are you kidding me? People, avoid casinos like that! After i lost 4 deposits in a row i was thinking like what even happends if i would win? I press a verfitication in menu and i was unable to verify there..so i asked customers support and they told me withdraw takes 3 working days..so it i would even win and ask for withdraw - they would ask for documents after these 3 days and j guess i would wait another 3 days for withdraw.. i hate that kind of tricks..there are many casinos who offers instant withdraws..AVOID THAT SCAM!
17 March 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The spinanga.com team
Worst site ever…
Worst site ever they dont even respect the supposed bonus we should receive when using email offers
12 March 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The spinanga.com team
Thanks for the welcome Bonus
Thanks for the welcome Bonus, they also havehelpful support, Cool!
12 March 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The spinanga.com team
Live Chat Support Was Super Fast and…
Live Chat Support Was Super Fast and Helpful
I had a question about my account, and live chat responded in under a minute. The support agent was friendly and professional, which is always a plus.
10 March 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The spinanga.com team
Played live blackjack on spinanga and…
Played live blackjack on spinanga and when i won the hand the money didn't fo to my balance. Basically I didn't get paid the winning hand. Contacted live support 1+ month ago and they have been saying the same generic stuff that the relevant department is working on my case.(LMAO yeah 1 month working on it as if it's some kind of scientific experiment). Idk if I'm ever gonna get the money. Scammers....won't play again on that site or any other sites that are run by them.
1 February 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The spinanga.com team
Absolutely the worst Casino on earth!!!
Absolutely the worst, rudest and most antisocial service I have ever experienced! In my opinion, they are scammers because I haven't received my money or bonuses for months. Support does nothing and never replies by email. The wait was pointless! Do yourself a favor and ban this bad casino!
2 January 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The spinanga.com team
They act illegally, not respecting rules
I first requested my account to be closed through live chat and later followed up via email, successfully obtaining its closure. However, two weeks later, without my approval, they reactivated my account, making it fully accessible again. On top of that, they resumed bombarding me with promotional emails and SMS without my permission. I contacted them again via email to shut down the account they had reopened, but my requests have been completely disregarded. This is outrageous—these casinos have zero respect for rules or ethics! I will expose this everywhere. Avoid them at all costs!
21 February 2025
Unprompted review
Reply from Spinanga
Dear Marco,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
BEWARE!!!! I am waiting a number of weeks to make…
I am waiting a number of weeks to make a small withdrawal. The customer support are terrible giving generic answers that do not resolve the issue. I have supplied my credit card I lodged money from and accounts at 3 different banks to no avail. They even said they don’t pay out to Revolut accounts even though Revolut is given as one of the options at withdrawal. Beginning to think this is a total scam. Please beware if you are considering lodging any money to this website as you may have issues and long delays retrieving it.
15 February 2025
Unprompted review
Reply from Spinanga
Dear Karl,
The email you provided us did not locate an account did you perhaps use another email upon registraion.
We are trying to look into your case for you?
Best wishes,
Spinanga.com
Quick and Smooth Payout Process
I had a great experience winning 300€ at this casino! The withdrawal yesterday and I received the payment after 24 hours. Everything was super smooth. I'm looking forward to more bonuses! 😎
14 February 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you very much for taking the time to leave us a review.
We truly value your feedback and are committed to ensuring the best possible experience for all our players. Your trust and support mean a great deal to us.
Once again, thank you for your kind words and for choosing our Casino. We look forward to continuing to provide you with an enjoyable and rewarding experience.
Kind regards,
The Spinanga Team
Biggest online casino scam ever.
Biggest online casino scam ever.
Stay away! Website should be taken down and license should be revoked.
Support is not existing and they don't comply with there own terms and conditions. I've been asking for 2 weeks to close my account but they just won't do it. What kind of casino doesn't let the players be in control of there own account?! If I want to close it I should be able to do that on my own.... but no not here......Stay away from this!
13 February 2025
Reply from Spinanga
Dear Christof,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Spinanga.com Team
DO NOT DEPOSIT EVER
DO NOT DEPOSIT EVER
This website is a fraud. They do not pay out withdrawals and will make you believe they will in the chat with customers service. This should be illegal and gaming license should be revoked.
3 February 2025
Unprompted review
Reply from Spinanga
Dear Sabourin,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
Been waiting for a week for my…
Been waiting for a week for my withdrawal. Starting to think its not going to happen.
Jeremy
10 February 2025
Unprompted review
Reply from Spinanga
Dear JC,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
try withdrawal through funid
2 February 2025
Unprompted review
Reply from Spinanga
Dear Kimberley,
Thank you for sharing your feedback with us.
Best wishes,
Spinanga.com
I have made a 1,500€ withdrawal and…
I have made a 1,500€ withdrawal and wait to make another 600€ for a month now and nothing happens and the customer service is terrible that gave you the automatic message that they are busy with issues
I don’t know what to do
1 February 2025
Unprompted review
Reply from Spinanga
Αγαπητέ πελάτη,
Σας ευχαριστούμε για τον χρόνο που αφιερώσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.
Ζητούμε συγγνώμη για την ταλαιπωρία που μπορεί να προκλήθηκε από την καθυστέρηση της ανάληψής σας, αλλά θα θέλαμε να επισημάνουμε ότι ο χρόνος που απαιτείται για την επεξεργασία των αιτημάτων ανάληψης είναι ενδεικτικός και μερικές φορές μπορεί να υποστεί καθυστερήσεις σε σχέση με τον αριθμό των ενεργών αιτημάτων και με περαιτέρω διαφορετικές συνθήκες.
Ειδικότερα, σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδας μας, η Εταιρεία μπορεί να καθυστερήσει την επεξεργασία των αιτημάτων ανάληψης για τη διενέργεια ελέγχων σχετικά με την ταυτότητα του Πελάτη, το υπόλοιπο του λογαριασμού, την πηγή των κεφαλαίων.
Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου ολοκληρωθούν με επιτυχία όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους.
Σε περίπτωση που πιστεύετε ότι χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, σας καλούμε να επικοινωνήσετε μέσω Ζωντανής υποστήριξης είτε μέσω ηλεκτρονικού ταχυδρομείου και να δώσετε οποιαδήποτε λεπτομέρεια που πιστεύετε ότι μπορεί να είναι χρήσιμη σχετικά με το πρόβλημα που αντιμετωπίσατε, ώστε να μπορέσουμε να σας βοηθήσουμε με τον καλύτερο δυνατό τρόπο.
Σας ευχαριστούμε για τον χρόνο σας σας και με την ευκαιρία αυτή σας στέλνουμε τους καλύτερους χαιρετισμούς μας.
Με εκτίμηση,
Η ομάδα Spinanga
Absolute disaster
Absolute disaster, not only Im waiting more than 3 days for my goddamn money, but I also think I got scammed by this casino, bcs I withdrawed my money on monday, its thursday and my withdraw is in the same spot as it was in the beginning 🤣
27 January 2025
Unprompted review
Reply from Spinanga
Dear Václav,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
I'm not sure If this company is run by…
I'm not sure If this company is run by a small child or just doesn't understand anything whatsoever about how to operate an enticing business model. Not only do they illegally in most states operate outside of the bounds of a social casino, not having any way to play promotional play for free (have to spend real money to "unlock" the daily freebie. You know... The entire reason these places can legally operate and pretend to be different from any other casino...) but even worse... YOU CANT USE THE MONEY YOU WIN FROM SLOTS OR ANY OTHER GAME TO CONTINUE PLAYING!! Any winnings get locked and cannot be used, or exchanged or anything. Not unless you PAY THEM EVEN MORE MONEY SO YOU CAN USE THE MONEY YOU ALREADY EARNED/PAID FOR! HAHAHAHA I have NO idea who's genius idea it was to make that decision but that absolute genius needs to stop having ideas of any kind.
Why... WHY would you think it would EVER go well to have a website... THAT MAKES PEOPLE PAY MONEY TO USE THE THING THEY JUST PAID MONEY FOR AND/OR EARNED OTHERWISE???
If you are this broke and can't even afford to offer the daily like everyone else does... Why even open this kind of website... You'll never make it in this industry. You are born to fail immediately.
Oh I forgot... You can't redeem your impossible to use to begin with "winnings" (lol winnings... That's funny) on anything useful. Unless you specifically like designer purses and other ridiculous and insane brand name gift cards that are all from brands that rich mindless NPCs spend Fortunes on thinking a glorified grocery sack that says some dudes name on it makes them fancy and superior... Even though said items are the same cheap crap as the ones that cost 1/1000th. Anyway.
In summary, spinsaga is the place for you! IF you enjoy not being able to use the winnings you get, not getting any conceivable whatsoever incentive to even visit the website to begin with due to lack of daily, bad website design, and if all this wonderful stuff hasn't already sold you and won you over (how could it not?? Who doesn't love shoveling money into a dumpster during free time! That's a given...) but if you manage to overcome the hilarious system of real money play... Sorry... "Promotional" play... They have... You'll be greeted by a wonderful selection of... Useless and mind numbingly awful gift cards to spend your hard earned, paid for 15 times to be able to even look at, "not real money, but no different than if it were literally just real money "winnings".
If you find yourself in the all too common situation we all know all too well where your only two choices of things to do today are either jumping into a very old, very rusty, and VERY slow woodchopper, feet first, whilst being forced to listen to any modern female singer about heroically existing as a woman is a divine feat of heroism somehow, OR playing at spinsaga with all of its inarguably tempting reasons to play here over it's 50 competitor sites that offer dailies and useable winnings and other boring stuff... Well... Then obviously playing at spinsaga is what any sane person should chose to... Absolutely still not do because that would be insane and nobody should support a business that has no incentive nor reason to exist over it's infinitely superior competition sites.
Now let's see if the owners are also shady like so many others and will try and abuse their trustpilot paid status to remove this review. I would suggest you don't. Find out why at your own peril.
25 January 2025
Unprompted review
Reply from Spinanga
Dear Blake,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
This is a bad casino
This is a bad casino
the reason for this is that you can only cash out like 500 euro at a time, but not only that, they take ages to give you the money. I foresay waited 1 month before receiving it, they just kept on postponing it.
The reason i gave it 3 stars is only because they have a great amount of games to play, and also i got really lucky on their casino.
This casino is great if you dont really care about receiving your money too fast. Be careful guys
11 January 2025
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for sharing your feedback on Trustpilot.
We’re sorry to hear that your experience didn’t meet expectations, and we’d love the chance to make things right.
Please feel free to reach out to our Support Team via live chat on our website or by email at support@spinanga.com
We’re here to help and will do our best to resolve this for you.
Kind regards,
The Spinanga Team
HORRIBLE CASINO
I asked for my withdrawal on 12/4/2024, it's been 26 days and so far nothing, I've never seen a casino with such bad support and such bad withdrawals. All good comments can be sure that they are bots. Don't use this casino!
30 December 2024
Unprompted review
Reply from Spinanga
Dear Customer,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
STAY AWAY FROM THIS CASINO
STAY AWAY FROM THIS CASINO
I've been trying to withdraw money from this casino, and whenever i contact the live support they always come with the same bull**** excuse telling that you're a valuable customer and that the payment will be prioritize and they never pay you anything. They already took 4 times the time to payout the withdraw then what they advertise and they say they have many withdrawls requests queued.
Beware, don't give any money to this casino they are a bunch of people that can't pay what winnings you get
10 December 2024
Unprompted review
I won 170€ which I got after 5 days
I won 170€ which I got after 5 days. Withdrawal was made on Sunday and got paid on Revolut on Friday. They said I should have it on Monday on Live Chat on Friday. I believe this casino is 100% legit. But cool that others cancel their withdraw. I always make mine, so more for me.
13 December 2024
Unprompted review
Reply from Spinanga
Dear Dealazer,
Thank you for sharing your experience with us.
We're delighted to hear that you received your withdrawal of €170 within a reasonable timeframe.
We always strive to provide a seamless and secure process for our players.
If you have any further questions or need assistance, feel free to reach out. :)
Wishing you happy holidays! :)
Best wishes,
Spinanga.com Customer Support
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