SpeedX Reviews 4,893

Common sense just isn’t common when it comes to this company! Never heard of this company until a few days ago when SHEIN decided to no longer allow me to use my PO Box as my delivery address due to this useless company being used to get my package delivered. I was instructed by the post office to use their address and put my P.O. Box number down in the unit box. I’m thinking everything is ok and good to go… WRONG! I received a text stating “ we can’t deliver to PO Boxes please update the address. You’re not delivering to my P.O. Box, you’re delivering to the POST OFFICE and they will handle the rest. Gave simple instructions to please go inside the post office and hand the package to the clerk and they’ll take care of it… and yet again… another notification that it was undeliverable! SHEIN lost a customer and I hope no other companies I shop with use Speedx or I’m moving around again! Thanks for ruining my son’s graduation and my birthday plans

I believe when other customers who order from different companies like SHEIN, Temu, or even TikTok, that use this undependable, untrustworthy, and irresponsible carrier are livid when they see the SpeedX have their package. This carrier should remove themselves and the audacity to call the company speedx. Speed where. Non- human representative, just communicating with a machine on the website. No phone number to actually talk to someone, you can not pick up your packages if you want and the false attempt is frustrating. You update your instructions for delivery and nothing is being done. I wish we can pick the carrier because this one is not the one and it makes the companies we spending our hard earned money on look bad and they do not deserve that and us a customers as well.

Package out for delivery for 27hrs. No new scans, no updates. Just allegedly out for delivery for the eternity, I guess. No phone number or email contact available, in other words, no human contact period.

Just an AI chat bot that tells you no agent is available but also doesn’t/can’t say what hours the agents work.

Any company that doesn’t actually offer customer support that is actually reachable should be an immediate red flag. As to how this company is still operating is beyond me. Surely it’s just a scam at this point.

Seeing as how it seems that my parcel has been delivered into the ether or slipped into a black hole, I’ll be reaching out to the seller and the local regulatory body to report this shoddy company.

Lesson learned, avoid any business that uses this company. Unfortunate, but saves me time, money and stress.

If I could give this company a -1000 I would. There is NO customer service or any way to actually speak to a person. My package has been in Linden NJ for all but a week. I live in PA. Come on, this is ridiculous! And what is even more frustrating is the company I ordered from used SpeedX to ship a replacement for what I never received. Who knows if we will get that package. POOR POOR POOR...Avoid if possible.

⁸Why this company is still in business or at least try to hire honest and reputable employees who will actually deliver the packages my last package the delivery person took a picture of my package sitting in her car with next to other packages then took a picture of my house with me sitting on the patio and then drove off saying that the package has been delivered and it wasn't. She never even got out of the car. And they're only reply to this complaint will be contact the company at a non-existing email and definitely not a phone number. you will never talk to a person through this company. I wish shein and temu would stop using them

0 stars! I can’t say they deliver any packages successfully! There’s a sign deliver to the back door on the front porch. They delivered a small package on my front door and said your wagon has been delivered! My ring camera caught her image. My large wagon I’m supposed to be able to cart around 350 lbs or more of dirt in. It was small CD disc size. The carrier woman clearly chatting away didn’t take a picture of my package at my door. She took a picture in her car with the incorrect address on it! Mine no where in sight!

Contract delivery personnel are prone to deliver 'the last mile' by throwing the parcel to the front door. I have one in particular from today on video and have forwarded to my purchasing company. I can't send directly to SpeedX as they have NO legitimate customer service contact phone number nor email address. The owner Chris Zheng has done a great job of hiding his companys faulty delivery practices by being unreachable!

I have been trying to contact someone to correct my incorrect address, the chat bot keeps creating tickets that no one responds to , I’ve had several the most recent one being 301889, I am going to lose out on about $400 worth of items if this isn’t corrected before the package is delivered to the incorrect address,I’ve already had one of my items delivered and the shipping company refuses to refund me despite that not being my address!! it should be 100% illegal not to have any form of human contact for customers , the AI chat bot that they use is 100% pointless !! , I’m not sure why these companies keep using this shipping partner, but their business model is not the greatest.

i recognize that i am an anomaly in this sea of absolutely awful reviews. but i wanted to share my positive experience. for those who can't stop doomscrolling these reviews. for those who don't think their package will make it to them.

first off, i think that any consumer who spends their hard earned money on a product should receive said product. it's a shame that this company has a reputation of taking people's hard earned money through stolen, undelivered, and "lost" packages. review after review, people claim delivery drivers can't read instructions, leave packages in the street, leave packages outside of apartment buildings, deliver to the wrong addresses, "lose" high value items, the list goes on.

i dont think any of this should be happening. we all experience the likes of USPS, DHL, UPS, and Fedex. we know what a fully functional delivery service operates like. reliable tracking, truthful deliveries, employee accountability, and existing customer service (the kind where you speak to a human and not an Ai bot. crazy, i know.) unfortunately, this company is not trustworthy because it lacks all the qualities a basic carrier requires to function. they are missing so many crucial components to their service. you simply cannot trust that your package will make it to you.

i do think that could change if they put in the work to operate like any other service, but the facts are: this is a last mile carrier. they are the lowest cost shipping option your product provider chose in order to squeeze as much profit as they could out of you. so yes, while it sucks, this is just the reality of it. if you've experienced SpeedX, you've experienced UniUni, you've experienced Gofo, etc, they're all the same. Lowest cost, lowest care.

if you are able to help it, (i realize most arent, neither was i. my proxy chose ECMS then last mile hand off to SpeedX) choose to spend a little more for peace of mind. whether it's Zenmarket, Buyee, Neokyo, Doorzo, ask whoever it is to ship with DHL, UPS, Fedex, or USPS. i promise you the peace of mind is worth it. if you cant help who your carrier is, try to spend less on sites like Temu and Aliexpress. You'll save yourself money and you'll save yourself time that you'd spend worrying about if your package will ever deliver.

anyways, onto the postive. i was one of the lucky ones. my item got delivered, successfully... correctly. which shouldn't even be a thing you say about a literal delivery service being able to deliver a package. nonetheless, i believe it was due to the sheer size and weight of my package, and my contact with customer service while the package was in transit through the network.

i received my package within a timely manner (8 days total including sat+sun, so really 6 days) and my delivery driver actually followed the instructions i left them through speedx customer service.

though, i first messaged SpeedX's chat bot who allegedly was going to handle updating my delivery instructions through Ai. shocker, it didn't.

the day i emailed SpeedX was the same day i received a response from them from an actual representative. They were kind and understanding, so whoever you are, thank you. they were able to relay my very detailed instructions to the operations team and my delivery was successful. my driver followed the instructions i left to a T. so whoever you are, thank you.

i was so anxious reading all of these reviews. its just tooooo many bad ones. even after seeing two positive ones after scrolling and scrolling, i legit thought they were bots aiming to amp up review ratings.

i'm very happy i received my package because they were items that simply could not be replaced. so im elated to have what i had been following for a week in my possession.

but i shouldn't be the outlier on this page. everyone should have successful deliveries.

I have recently received several orders, complained to Speed X and the company that I ordered from. I have specific instructions ON the label DIRECTLY BESIDE AND UNDER THE ADDRESS. You can't miss it. But still, they keep delivering it, NOT where I'm asking for it to be delivered. The latest one was delivered on May 31st at 2:47 pm. I didn't even know the package was there until June 1st at 9:00 p.m. when the company asked me to leave a review. I'm like how can I leave a review on something I don't have? So I check the picture from the online store's website and see that it is sitting right where they were NOT supposed to leave it. I'm glad it didn't get stolen sitting out there for two days. I'm sick of this company can't read and follow instructions. I don't know why they keep using this dmn company!

Had a little hiccup with delivery of two packages mostly because of communication. I contacted the company through their AI messenger which forward my issue to their customer service. They took care of the issue and got my packages both delivered in great condition. Even messaged me direct to make sure all delivery information was correct. They went above and beyond to solve this problem. Thank you

I honestly don't know what kind of company this is. No matter how hard you try to get your package, it seems impossible.

The customer service is extremely rude. Their email response was basically, "We gave you the driver's number, so contact him yourself." When I contacted the driver, he only spoke Spanish and told me he didn't even have my package because the delivery route was not assigned to him.

My package has been sitting undelivered for days, and nobody seems to know where it is or who is responsible for delivering it. Customer support provides no real help, only excuses and endless delays.

This has been one of the worst delivery experiences I have ever had. A delivery company should be able to deliver packages and provide proper customer support. Instead, I am left chasing answers while my package remains missing.

Very disappointed with SpeedX.

This is by far the biggest waste of energy I've ever had to experience. I ordered my package MAY FIFTH. I still haven't gotten it. If that's not clear enough, it's four days away from being an entire month! I didn't spend money on items just to never receive them, this is genuinely ridiculous. I placed a review on the 20th of May, and received ONE package on May 24th, not all three of them that were missing! I'm still missing two of my packages, and I'm genuinely so fed up with waiting it's ridiculous. I shouldn't have had to wait an entire month by now just to still not have my package. It's still 'processing at designated facility', I've contacted NUMEROUS people, annnddd I've made no progress! Genuine crap.

If I could give zero stars I would. I put specific delivery instructions in my order which they never followed. You cannot speak to anyone or reach anyone and when you send an email there is no response. The last “delivery attempt” they tried to make wasn’t able to be completed because their vehicle broke down so they have sent my package back to the merchant. If I ever see that something will be sent via this company I won’t buy it-even if I want/need it. They are terrible and I hope merchants realize that while their shipping cost might be less they will loose money because people will not want to deal with this company!

absolute worst delivery experience i have had, packages become stuck in limbo and getting ahold of any kind of customer service outside of their AI chat bot that is designed to give you the run around is next to impossible, i highly recommend you avoid using this company for parcel delivery.

if there was less than one star I would have given that. The delivery person showed photos that they have delivered a package to my house through a text. Since I was waiting for it, I immediately went out looking for the package but found none. The deliver person must have taken the package with them right after they took the photo of the house from the street!

I received notice that my package had arrived. I went to get it. No package. Came back in to look at pictures they post of delivery. It was my address, but they dropped package behind my car, at the edge of the roadway, in front of a strange dog. The package was small, and my mailbox was also at the edge of the roadway, so they could have placed it there, if they weren’t going to put it on my porch. I had to get out and walk the neighborhood to find my package, which had teeth marks all over it. I am not in my prime, and don’t appreciate having to go on a hunting expedition to find a package. Worst delivery experience ever.

Despite clear delivery instructions posted on my door and noted in your system, the driver did not follow them and left my package on a busy street where it could have been stolen. SpeedX needs to tighten accountability and ensure drivers follow customer instructions to prevent avoidable risks. Review my communication in your system in chat!

Packages left at open gate, road side, but tracking shows delivered at door. Driver lied. Even pictures show NO DOOR ANYWHERE, just gate pieces, road gravel and grass. Being physically disabled, I can't access the packages to get whatever tracking number they want. Suggest DO NOT ORDER FROM TEMU. I won't ever again.

Tell your drivers to QUIT THROWING PACKAGES. I am sick of it. If the drivers don't like their jobs maybe they should find a new job. Its every single time they come to my house to deliver. Get real people that appreciate their jobs and not just anybody. If I did that with my job I sure wouldn't have one!!!!!