Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.3
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Andrew was fantastic
Andrew was fantastic! Calmed my nerves and spoke me through the process. Fantastic customer service!
1 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your wonderful review.
We're delighted to hear that Andrew was able to put your mind at ease and guide you through the process. We understand that making a claim can sometimes be a stressful experience, so it's great to know that Andrew took the time to explain everything clearly and provide the reassurance you needed.
Your kind feedback will be shared with Andrew, who will be pleased to know that his support and customer service made such a positive difference.
Thank you for choosing Spectrum and for taking the time to leave a 5-star review.
Kind regards,
Claire
I have used Spectrum car Warranty…
I have used Spectrum car Warranty service twice now, for electronic faults on my car. Great service from them. I had to pay initially for the repairs, but I received my money back a week later.
My second time I used them was this month, I spoke to a lovely lady from the company called Lois, she authorised my payment via the bmw garage. Thank you Spectrum Warranty for your help.
27 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share your experience.
We're delighted to hear that we've been able to assist you on two separate occasions and that both claims were handled smoothly. We understand how important it is to have confidence in your warranty provider when unexpected vehicle faults occur, so it's wonderful to know that you've received the support you needed.
We're particularly pleased to hear your kind comments about Lois. Providing clear communication and helping customers through the authorisation process is something we take great pride in, and we're glad she was able to assist with arranging payment directly with your BMW repairer.
Thank you for your continued trust in Spectrum Warranty Services. We truly appreciate your feedback and will ensure your comments are passed on to Lois.
Kind regards,
Claire
Lois (LSB) was very helpful.
29 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your review.
We're pleased to hear that Lois was able to assist you and provide a helpful service. We pride ourselves on supporting our customers throughout the claims process, and it's great to know that Lois made a positive impression.
We'll be sure to pass your kind comments on to Lois, who will be delighted to receive the recognition.
Thank you for taking the time to share your feedback and for choosing Spectrum.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Thank you for your lovely review.
We couldn't agree more – Lois is a valued member of our team, and her positive attitude, professionalism and willingness to help certainly brighten our days as well! We're delighted to hear that she made such a positive impression and provided you with an informative and professional service.
We'll make sure your kind comments are passed on to Lois. Feedback like this means a great deal to our team.
Thank you for taking the time to share your experience and for choosing Spectrum.
Kind regards,
Claire
Warranty claim on my vehicle
After going back and forth between the garage and spectrum they finally agreed to my claim. LSB was very helpful with the final step and managed to get it approved with the garage. Also Emily was brilliant with chasing and updating me along with kind and caring customer service
29 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to update your review.
We're pleased to hear that your claim was ultimately approved and that both Lois and Emily were able to support you throughout the process. We appreciate that claims can sometimes involve discussions between repairers and ourselves while we gather the information needed to assess the claim correctly, and we understand this can be frustrating at times.
It's wonderful to hear that Lois was able to assist with the final stages of the authorisation process and that Emily kept you updated along the way with the caring and attentive service she is known for. Providing clear communication and support throughout the claims journey is something we strive for, so your feedback is greatly appreciated.
We'll be sure to pass your kind comments on to both Lois and Emily.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Thank you for taking the time to leave a review.
We are delighted to hear that Linzi was informative and helpful during your experience with us. Providing clear information and excellent customer service is very important to us, so it's wonderful to know that Linzi was able to assist you.
We will be sure to pass your kind feedback on to her, and we're sure she will be pleased to hear your comments.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire Sutton
Most helpful and efficient
Most helpful and efficient, easy to contact, friendly service.Authorised my repair within minutes. Thank you Jake for you help.
29 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us such a positive review.
We are delighted to hear that you found our service helpful, efficient, and easy to contact, and that your repair was authorised so quickly.
It is particularly pleasing to receive such positive feedback for Jake, who is one of the newest members of our team. Jake has settled in exceptionally well, and we know he will be delighted to hear that his helpful and friendly approach made such a positive impression.
Thank you again for your kind comments and for choosing Spectrum.
Kind regards,
Claire Sutton
This company and Emily at spectrum have…
This company and Emily at spectrum have been very good at sorting my car out can't fault them
29 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We are delighted to hear that you have had a positive experience with Spectrum and that Emily was able to assist in getting your vehicle sorted. Providing helpful, efficient service and supporting our customers throughout the claims process is something we take great pride in.
We will make sure your kind comments are passed on to Emily, who will be pleased to hear your feedback.
Thank you for your support and for choosing Spectrum.
Kind regards,
Claire Sutton
I rang in as I had some queries about…
I rang in as I had some queries about my vehicle repairs that were needed. Lois was absolutely amazing! They explained everything in detail and provided all the information I needed and explained everything in detail.
28 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Lois was able to assist with your queries and provide the information you needed regarding your vehicle repairs. Clear communication and ensuring our customers fully understand the claims and repair process are extremely important to us, so it is fantastic to hear that Lois took the time to explain everything in detail and make the process easier for you.
We will be sure to pass your kind comments on to Lois, who will be pleased to receive your feedback.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire Sutton
I just waited 2 weeks for my car to…
I just waited 2 weeks for my car to have a repair than I have I to ring today to see what is going on it's been in and out off the garage every since I got it 2 yes ago from motorpoint
They didn't check the car like they said I had two new front tyres on has there was legaly bold and big jobs done on it I will never be getting a car from motorpoint ever again due to my experience with the car which was £8000 and it had been £1500 spent on it upto now
28 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share your feedback.
We are sorry to hear of the difficulties you have experienced with your vehicle and appreciate your frustration.
As Spectrum is the administrator of the warranty, we are responsible for assessing and managing warranty claims in accordance with the policy terms and conditions. The concerns you have raised regarding the condition of the vehicle at the point of sale would fall under the responsibility of the supplying retailer, Motorpoint.
At present, we have requested further information from you so that we can review the details of your claim and fully understand the concerns you have raised. Once we have received this information, we will be happy to investigate the matter further and provide you with a response.
Thank you for bringing this to our attention. We look forward to hearing from you so that we can complete our review.
Kind regards,
Claire Sutton
Lois
Spectrum was very helpful in dealing with our claim big thanks to Lois especially for her help in regards to the claim which was settled very quickly
Would recommend Spectrum services to anyone.
Thank you very much all the team at Spectrum.
6 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you found our service helpful and that your claim was settled quickly. We will be sure to pass your kind comments on to Lois, who will be pleased to know that her support made a positive difference to your experience.
Providing efficient service and clear communication throughout the claims process is something we strive for, so it's great to hear that this was reflected in your experience.
Thank you for your recommendation and for choosing Spectrum. We wish you all the best.
Kind regards,
Claire Sutton
Kept informed at every stage
Kept informed at every stage. A friendly and efficient service.
Special thanks to advisors Linzi & Emily.
21 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Angela,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you felt informed throughout each stage of the process and that you received friendly and efficient service from the team.
A special thank you from us as well for recognising both Linzi and Emily we’ll make sure your kind comments are passed on to them personally.
We truly appreciate your feedback and your support.
Kind regards,
Claire
Excellent customer service from Lois…
Excellent customer service from Lois when there was a concern with their affiliated garage to process insurance cover, Lois called them and resolved the issue while keeping me on hold on a separate line, then conveying to me the issue resolution instantly. Thanks again!
20 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review, Anand.
We are really pleased to hear about the positive experience you had with Lois. Providing clear communication, taking ownership, and resolving issues as quickly as possible are all things we strive for, so it is fantastic to hear Lois was able to support you and help get matters resolved with the affiliated garage promptly.
Your feedback will be shared with Lois.
Kind regards
Claire
Nabella is absolutely brilliant in…
Nabella is absolutely brilliant in explaining the policy and has helped me a lot for the past 3 years and l will
Get another policy for my new car
19 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Cora Lea,
Thank you so much for your lovely feedback.
We’re delighted to hear that Nabeela has been able to support you over the past 3 years and provide clear explanations of your policy whenever needed. Delivering helpful and understandable service is extremely important to us, and it’s wonderful to know Nabella has made such a positive impression.
We truly appreciate your continued loyalty and are very pleased to hear you’ll be choosing another policy with us for your new car.
Your kind comments will be passed on to Nabeela personally she’ll be thrilled to read them.
Kind regards
Claire
Claim processing efficient and friendly
Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the main dealership as other garages were not willing to carry out the work.
19 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that Linzi was able to assist you efficiently and make the claims process as smooth as possible. We understand how frustrating it can be when repairs are difficult to arrange, so we’re glad we could work with the main dealership to help get the issue resolved for you.
Your comments regarding Linzi’s helpful and friendly service will be passed on to her personally she’ll really appreciate the recognition.
Thank you again for sharing your experience and for choosing Spectrum.
Kind regards,
Claire
Answer the phone
Answer the phone! What's the point in having a call back feature when nobody calls back??
15 May 2026
Unprompted review
Emily my adviser was lovely and very…
Emily my adviser was lovely and very helpful. Emily took on bored what I was saying and problem solved very well. Emily was kind and patient. Emily listened to my mother‘s complaints and moaning and was very patient and understanding and I very much and I appreciate her for all of her help. So even if I don’t give spectrum 5 stars I absolutely give Emily 5 stars and hope her pillow is cold on both sides
18 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Meg,
Thank you so much for taking the time to leave this feedback. We’re really pleased to hear that Emily was able to support you so well and provide the patience, understanding, and problem-solving you needed throughout your experience.
It’s especially lovely to hear how kindly she handled both yourself and your mother we know these situations can sometimes be stressful, and Emily will be genuinely touched by your comments. We’ll make sure your feedback is passed on to her personally.
And we have to say, “hope her pillow is cold on both sides” may be one of the best compliments we’ve ever seen.
Thank you again for your honest feedback and for recognising Emily’s efforts it’s very much appreciated.
Kind regards,
Claire
Problem solved
My experience with spectrum started a little rocky but after hearing from Andrew Ward and the quick and efficient way he corrected the problem I was dealing with I can't praise Andrew Ward enough thanks once again
16 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to update your review. We’re really pleased to hear that Andrew was able to assist and help resolve the concerns you experienced.
We appreciate your patience whilst the matter was being reviewed, and it’s great to hear that the issue was handled quickly and efficiently. Your feedback will be shared with Andrew and the wider team.
Thank you again for your comments and for giving us the opportunity to put things right.
Kind regards
Claire
Highly Recommend
Experienced a wiper malfunction in my Mercedes. Spectrum Insurance recommended a local authorised garage, I booked the car in and issues was identified. As I require my car for work & caring responsibilities, I called Spectrum right away to see if this was authorised. The garage hadn’t contacted Spectrum yet so Linzi called the garage on my behalf, authorised the work and called me back. My car went in yesterday morning and I’ve been advised I should have it back this afternoon. Only downside is long wait times on phone, but can arrange callback.
15 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that your claim was handled smoothly and that the repairs to your vehicle were able to be authorised quickly to help minimise disruption for you.
It’s great to hear that Linzi was able to step in, liaise directly with the repairer, and keep the process moving for you. We always like to celebrate our team when they go above and beyond for our customers, and your comments regarding Linzi’s proactive support and communication will be shared with her and the wider team.
We also appreciate your honest feedback regarding our telephone wait times. At peak periods our lines can become particularly busy, but we are continually reviewing our service levels and callback options to improve the customer experience wherever possible.
Thank you again for your recommendation and for choosing Spectrum.
Kind regards
Claire
I recently spoke with Emily
I recently spoke with Emily, and she was absolutely outstanding. She resolved my claim within just a few minutes, with no waiting time at all. The service provided was excellent, and Emily was extremely professional, efficient, and helpful throughout the process. I am very impressed with the company’s service and would highly recommend them. Emily is truly one of the best agents I have dealt with.
14 May 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share your experience with us. We’re so pleased to hear that Emily was able to assist you quickly and efficiently and make the claims process straightforward for you.
Delivering clear, professional, and responsive customer service is something we work incredibly hard on, so it’s wonderful to hear that Emily made such a positive impression. We love recognising and celebrating our team when they go above and beyond for our customers, and your kind comments will certainly be shared with her and the wider department.
Thank you again for your recommendation and for placing your trust in Spectrum.
Kind regards
Claire
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