Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.2
Great
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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DISAPOINTING
I bought a 2022 Audi Q2 through Motorpoint and paid extra for a 3-year extended warranty, which has turned out to be a complete waste of money. After about 7 months, the car developed a loud knocking noise, which I reported immediately to Spectrum and followed all their instructions exactly. The diagnostic found that the gearbox mounting bolts were not properly secured, and multiple mechanics confirmed this is something that should never happen. What makes this even worse is that the engine had clearly been slowly dropping over time due to these loose bolts, which is why the issue didn’t show up straight away, so there’s no way I could have known about it earlier. Despite this, the warranty company refused to cover the repair, hiding behind the excuse that it wasn’t a “sudden fault,” and Motorpoint also refused to help because I was just outside their 6-month window. So basically, they’ll only cover it if my engine had completely fallen out and possibly killed me. Instead, I’m left paying for a serious fault that was clearly there from the start while both companies dodge responsibility. And i am left without a car that i rely on for my job therefore has caused significant stress and anxiety. The idea that I should somehow have checked whether major components like engine or gearbox mounts were properly secured before buying the car is beyond ridiculous. This could have been extremely dangerous, yet neither company seems remotely concerned. Absolutely shocking service, zero accountability, and a complete waste of money. I would strongly warn anyone to avoid Motorpoint and their warranty provider.
18 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
I am sorry to hear that you remain dissatisfied with the outcome of your claim and appreciate the frustration and inconvenience this situation has caused.
Following notification of the fault, we reviewed the claim based on the information provided by both yourself and the repairing garage. This included the repair estimate, fault codes, repairer's findings and supporting video evidence.
As part of our assessment, we accepted and authorised the replacement of the ABS wheel speed sensor, as this component had suffered a confirmed electrical failure and fell within the scope of cover provided by your warranty.
In relation to the knocking noise, the repairer advised that the gearbox mounting bolts had become loose. Whilst we understand your concerns regarding how this may have occurred, the evidence provided did not identify a mechanical failure of the gearbox mount itself or any other covered component. The repairer's findings were that the bolts required attention, rather than the gearbox mount having failed.
We appreciate your view that the bolts should not have become loose on a vehicle of this age and mileage. However, the warranty provides cover for the mechanical breakdown of covered components and not for assembly, workmanship or maintenance-related issues where no component failure has been identified.
We would also like to reassure you that your claim was not dismissed. The evidence submitted was reviewed in full and the warranty responded to the element of the repair that fell within the scope of cover. Unfortunately, based on the information available, we were unable to establish that the gearbox mount had suffered a covered mechanical breakdown.
We appreciate that this is not the outcome you were hoping for and thank you for taking the time to share your feedback.
Kind regards
Claire
Excellent service and product
Linzi was excellent! Every question answered and concern or query explained clearly so that I understood.
This isn’t my first claim and every time the claim has been dealt with without fuss or question.
First class service.
19 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Linzi was able to answer all of your questions and provide clear explanations throughout your claim journey. It's particularly pleasing to hear that this has been your experience across multiple claims, as providing straightforward and hassle-free support is exactly what we aim to achieve.
I will ensure your kind comments are shared with Linzi.
Thank you for choosing Spectrum and for your continued trust in our products and service.
Kind regards
Claire
I’m new to spectrum and can say I would…
I’m new to spectrum and can say I would recommend them.
Staff are friendly, helpful and very informative.
2 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that your experience with Spectrum has been a positive one so far. Providing friendly, helpful and informative service is something we take great pride in, so it's fantastic to know this has been reflected in your interactions with our team.
Thank you for your recommendation, and we look forward to continuing to support you throughout your cover.
Kind regards,
Claire
Received a call from Emily who advised…
Received a call from Emily who advised me that my claim is declined when quizzed her the reason why she was unpleasant and seemed to have a sarcastic tone in her voice while I understand my claim was declined there is no need for pure rudeness from her! Looking at all these good reviews for her makes me wonder if her friend or even herself done them !!!! If could it be a no star
18 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were unhappy with your recent experience.
Following your review, we reached out to you directly to obtain further details and better understand the concerns you had raised. We believe it is important to investigate customer feedback wherever possible and provide customers with the opportunity to discuss their concerns with us.
We are disappointed to read your comments regarding Emily. Emily is a valued member of our team and receives regular positive feedback from customers based on their genuine experiences. Whilst we fully respect your right to share your own experience, we do not accept suggestions that customer reviews are anything other than authentic feedback from customers who have chosen to leave them.
We take all feedback regarding customer service seriously and, as with all concerns raised, your comments will be reviewed.
Thank you for taking the time to share your views.
Kind Regards
Claire
Great news
Great news – after 3 weeks, my claim was finally authorised today and approved in full. A big thank you to Andrew W for his help and support throughout the process.
The garage has advised it'll be around another 5 days before my car is ready, but after such a long wait, it's a huge relief to know everything has been sorted. I can finally see the finish line!
18 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that your claim has now been authorised and that Andrew was able to support you throughout the process.
We appreciate your patience whilst the claim was being assessed and understand the relief that comes with having a repair approved. We hope the remaining repairs are completed smoothly and that you're back on the road very soon.
I will ensure your kind comments are shared with Andrew.
Thank you for choosing Spectrum.
Kind regards
Claire
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Emily was helpful, friendly and polite. Providing excellent customer service is something we take great pride in, so it's wonderful to receive such positive feedback.
I will ensure your kind comments are shared with Emily.
Thank you for choosing Spectrum.
Kind regards
Claire
I spoke to Linzi
I spoke to Linzi, and I have to say that she is an asset to your company. She was polite, considerate, helpful, knowledgeable, and it was a pleasure to speak with her.
A very good member of your team
18 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear about your experience with Linzi. Your comments regarding her professionalism, knowledge and helpfulness are greatly appreciated, and it's wonderful to hear that she made such a positive impression.
I will ensure your kind comments are shared with Linzi.
kind regards
Claire
Spoke to Emily today about my car…
Spoke to Emily today about my car needing the abs sorting she phoned the garage where it was at and sorted it to get fixed, she was so polite and I thank her for sorting so quickly I would highly recommend spectrum and there staff i am glad I took the warranty with themselves.
17 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Emily was able to assist with your claim and help get the repair arranged quickly. Providing prompt, helpful and friendly service is something we take great pride in, so it's wonderful to receive such positive feedback.
I will ensure your kind comments are shared with Emily.
Kind regards
Claire
I had a great experience with Emily
I had a great experience with Emily. The whole process was smooth and straightforward from start to finish. She explained everything clearly and made the claim process easy and stress-free. Emily was professional, helpful, and efficient throughout. Thank you for the excellent service!
17 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that Emily provided such a positive experience and made the claims process smooth and straightforward for you. Clear communication and efficient service are incredibly important to us, so it's wonderful to hear that Emily was able to support you throughout.
I will ensure your kind comments are shared with Emily.
Thank you for choosing Spectrum
Kind Regards
Claire
Experience with spectrum
I spoke to Emily today after not being able to get hold of anyone yesterday to authorise my claim. She dealt with it straight away, contacted the garage for me and got all the details needed then rang me back to let me know what the outcome one was. She was highly professional, courteous, and explained why I probably was unable to speak to anyone yesterday. I can’t thank her enough for her quality of service provided today.
17 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear about your experience with Emily. Whilst we're sorry you were unable to get through on your previous contact, it's great to hear that Emily was able to take ownership of the matter, contact the garage, gather the information required and keep you updated on the outcome.
Providing clear communication and excellent customer service is something we take great pride in, so it's wonderful to receive such positive feedback.
I will ensure your kind comments are shared with Emily.
Kind Regards
Claire
Would buy again
Ultimately, rather pleased with Spectrum and their product. The advisor, Emily, was courteous and helpful throughout and despite having a very long tailback of calls did try several times to get through to me before I could manage to answer the phone. She contacted my chosen repairer, got the details for the work needed under my warranty claim and authorised it within about an hour and explained the cost breakdown and the small difference that would need paid. Well worth getting the warranty as it has saved me essentially what it cost me at the time of purchase and this is the only claim I've had to make. I would purchase another Spectrum warranty if it was offered for a future car.
16 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that you were pleased with both the warranty and the service you received from Emily. It's great to hear that she was able to assist with your claim, liaise with your chosen repairer and keep you informed throughout the process.
It's particularly rewarding to hear that the warranty provided real value when you needed it and that you would consider choosing Spectrum again in the future.
I will ensure your kind comments are shared with Emily.
Kind regards
Claire
Reply from Spectrum Insurance Services
Thank you for taking the time to leave your review.
We're delighted to hear that you found our service helpful.
Kind Regards
Claire
Caitlen made this experience very easy…
Caitlen made this experience very easy for me and she helped me out a lot, seeing as its my first time using a warranty company for my car. Great customer service would highly recommend
16 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Mina,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Caitlin made the process easy for you and was able to provide the support you needed, especially as this was your first experience using a vehicle warranty. We understand that making a claim for the first time can feel a little daunting, so it's great to know that Caitlin helped make everything straightforward and stress-free.
I will make sure your kind comments are passed on to Caitlin, who will be delighted to receive your feedback.
Thank you for your recommendation and for choosing Spectrum Insurance Services.
Kind regards,
Claire Sutton
Timely
Timely, informative, fair and easily actionable. All contact was clear and clear instructions were given.
16 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service timely, informative, and fair. Providing clear communication and straightforward instructions is something we place great importance on, so it's wonderful to know that this helped make the process easy to follow and act upon.
We appreciate your feedback and are pleased that your experience with Spectrum Insurance Services was a positive one.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
I recently contacted Spectrum and…
I recently contacted Spectrum and spoke to Emily who was both professional, friendly and helpful. She dealt with my enquiry efficiently and resolved the problem quickly. I am very happy with the service.
9 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Bev
Thank you for taking the time to leave us a review.
We're delighted to hear that Emily provided such a positive experience and that she was able to resolve your enquiry quickly and efficiently. Delivering professional, friendly, and helpful service is something we strive for, so it's wonderful to know that Emily demonstrated these qualities during your interaction with us.
I will ensure your kind comments are passed on to Emily, who will be delighted to receive your feedback.
Thank you for choosing Spectrum Insurance Services. We truly appreciate your support.
Kind regards,
Claire
Spectrum Claim Policy Simple & Easy
The process to submit a claim is easy and straightforward having email address for Andrew Ward and the Tech Team make this process a lot smoother and quick, we are able to get clear authority instruction on repairs authorised with agreed amounts and customer excess amounts if any applicable
15 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Farouk
Thank you for taking the time to leave us a review.
We're delighted to hear that you find our claims process simple, straightforward, and easy to use. We work hard to make the authorisation process as efficient as possible, so it's particularly pleasing to hear that the support provided by Andrew Ward and the Technical Team has helped ensure repairs can be authorised quickly with clear instructions regarding approved costs and any applicable customer contributions.
Building strong relationships with our repairer network is incredibly important to us, and feedback such as yours reassures us that our approach is making a positive difference.
Thank you for your continued support and for taking the time to share your experience.
Kind regards,
Claire
Simply lovely
I used the company for the second time today and what a brilliant speedy service. The company and the car garage do most of the work and caitlin and Emily were both very friendly and professional.
The garage said they are the best warranty company they have ever used.
15 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Adrian
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that your second experience with us was just as positive and that the claim was handled quickly and efficiently. It's great to know that Caitlin and Emily provided friendly and professional service throughout the process.
We're especially pleased to hear the feedback from your garage. Comments like that mean a great deal to us, as we work hard to build positive relationships with both our customers and repairers to ensure claims are handled as smoothly as possible.
I will make sure your kind comments are shared with Caitlin, Emily, and the wider team.
Thank you for choosing Spectrum Insurance Services and for placing your trust in us again.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Hi Hassan
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service from our team. Providing a positive experience for our customers is always our goal, so it's wonderful to receive such positive feedback.
We really appreciate your support and thank you for choosing Spectrum Insurance Services.
Kind regards
Claire
Emily was v helpful and gave me all…
Emily was v helpful and gave me all the info i needed
12 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Phil
Thank you for taking the time to leave us a review.
We're delighted to hear that Emily was able to provide all the information you needed and assist you with your enquiry. We pride ourselves on delivering clear and helpful customer service, so it's great to know that Emily made the process straightforward for you.
I will make sure your kind comments are passed on to Emily, who will be pleased to receive your feedback.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
efficient claim handling
Emily was very good at dealing with my claim and getting it pushed through and liasing with the garage to authorise the claim
12 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Hi Mark
Thank you for taking the time to leave us a review.
We're pleased to hear that Emily provided efficient support throughout your claim and kept things moving by liaising with the garage to obtain authorisation. We know how important clear communication and timely updates are during the claims process, so it's great to hear that Emily was able to assist and help progress matters for you.
I will ensure your kind comments are passed on to Emily, who will be delighted to receive your feedback.
Thank you for choosing Spectrum Insurance Services.
Kind regards,
Claire
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