Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily was great at sorting things out and constantly kept me updated. I am pleased with the service from Spectrum, although was disappointed that they could not arrange a hire car, since my car had n... See more
Company replied
This is my third time claiming through Spectrum and my review is not in regards to any prior claims, or the one im about to make, just simply with the customer service I received from Honey today. Sup... See more
Company replied
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.2
Great
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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I would like to leave a positive review…
I would like to leave a positive review for Emily, to say she has been very helpful and gone out of her way to make the process as easy as possible for me
24 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to recognise Emily. We’re delighted to hear that she went above and beyond to support you and make the process as straightforward as possible. We’ll make sure your kind feedback is passed on to her.
Kind regards,
Claire
I got my car from Cargiant and I had a…
I got my car from Cargiant and I had a problem with my A/C from day one. I called Cargiant and of course Spectrum Insurance as well. Luckily, I got my warranty which I paid extra at the beginning.
Spectrum Insurance just listened my query and helped me immediately.
Thanks to Linzi and Jack Thompson, they both helped me to sort my issue.
Highly recommended.
17 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the fantastic recommendation. We’re delighted to hear that Linzi and Jack listened to your concerns and acted quickly to help resolve the issue with your air conditioning.
We’ll make sure your kind feedback is shared with them both.
Kind regards,
Claire
Emily at Spectrum is simply amazing!
When our claim initially started it was tricky as we kept speaking to different advisors every time we called which meant having to repeat the details over and over again.
However, at a point we got allocated Emily Caddy as our advisor and I can only say, a massive thank you to Emily who has been nothing but amazing. Emily went out of her way to try to resolve the matter as quickly as possibly considering we had no vehicle, two small kids, holiday plans cancelled etc. a stress which Emily really tried to ease for us within her remit! Emily would contact us daily to ask for updates or provide updates between us and the garage. Thank you Emily, they are lucky to have you at Spectrum! You have been amazing!
12 June 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share this. We’re sorry that the initial handling meant you had to repeat information to different advisers, particularly during an already stressful time.
We’re incredibly proud to hear how Emily took ownership of your claim, kept you updated daily and did everything within her remit to make the situation easier for your family. Your feedback perfectly reflects the care and commitment she brings to her role, and we’ll make sure she receives the recognition she deserves.
Kind regards,
Claire
Helpful service with clear and easy…
Helpful service with clear and easy instructions. And polite and professional. Five stars.
24 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the five-star review. We’re pleased you found our service helpful and professional, with clear and straightforward guidance throughout. We really appreciate your feedback.
Kind regards,
Claire
Emily at Motorpoint claims was very…
Emily at Motorpoint claims was very helpful, clear in speach and very friendly. Everything was explained clearly and dealt with my claim efficiently.
24 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the lovely feedback. We’re delighted to hear that Emily was friendly, helpful and explained everything clearly while handling your claim efficiently. We’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
First time contacting Spectrum
First time contacting Spectrum about my car warranty, so wasn't sure what to expect.
Caitlin was very helpful taking the time talking through procedures and any concerns I had, even making clear what costings I could incur. Very friendly, and a real pleasure to speak to. I also received updates which definitely put my mind at ease. Perfect customer service! My issue has been sorted and I am very grateful for it. Thanks Caitlin!
23 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the fantastic feedback. We’re delighted to hear that Caitlin made your first experience with Spectrum so positive. Taking the time to explain the process, potential costs and next steps clearly is incredibly important, particularly when you’re unsure what to expect.
It’s great to know that Caitlin’s friendly approach and regular updates put your mind at ease and that your issue has now been resolved. We’ll make sure your lovely comments are passed on to her.
Kind regards,
Claire
Lois at Spectrum has provided a great…
Lois at Spectrum has provided a great amount of support throughout what has been a very stressful process. While the delays weren’t Spectrum’s fault, diagnosing the issue took almost seven weeks, and Lois was extremely helpful from start to finish.
She kept us regularly updated, always communicated clearly, and acted as the main point of contact with the garage, taking care of all the chasing on our behalf, which removed a huge amount of stress. Knowing she was handling everything and keeping us informed made a difficult situation much easier to deal with. She always called to provide updates, rather than us having to phone, sit in a queue, and chase for information ourselves.
We appreciate everything she did to minimise the financial impact on us and the effort she put into achieving the best possible outcome.
Thank you, Lois, for your support. It has been genuinely appreciated.
23 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear how much Lois’s support, clear communication and regular updates helped during what was understandably a very stressful and lengthy process.
Lois takes great pride in supporting our customers and working towards the best possible outcome, and we’ll make sure your kind words are shared with her. She’ll be thrilled to know what a genuine difference her care and persistence made.
Kind regards,
Claire
Great customer service
Great customer service, very quick with the quote to my car. Authorised quickly.
23 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the great feedback. We’re pleased our team provided efficient service and that your repair quote was reviewed and authorised quickly.
Kind regards,
Claire
Paul @ Spectrum
I spoke with Paul regarding an issue with my car that was a financial minefield, he was calm, polite and helped me through a difficult situation which was resolved in my favour.
9 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for the fantastic feedback. Paul is one of our newest team members, and he has already made a brilliant impression. It’s great to hear that his calm and reassuring approach helped guide you through a difficult situation and achieve a positive outcome. We’ll make sure he receives the recognition he deserves.
Kind regards,
Claire
Lois was very helpful throughout the…
Lois was very helpful throughout the process
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s lovely to hear that Lois supported you throughout the process and made things easier along the way. Thank you for taking the time to recognise her help—we’ll make sure she sees your feedback! 😊
Kind regards
Claire
Claim experience
Catlin was very helpful and polite with a recent claim,and was guided though the process with ease.
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s great to know Caitlin made your recent claim straightforward and guided you through each stage with such a helpful and polite approach. We’ll be sure to share your comments with her thank you!
Kind regards
Claire
The warranty is a joke
The warranty is a joke. They will never cover anything for you.
Please save yourself from disappointment.
I paid almost 2k for the warranty and did not make any claim in two years. In my third year, I made my first claim, and I was told that the parts of my car are at the end of their life. I felt scammed, so don't let them scam you.
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
We’re sorry you’re disappointed with the outcome of your claim. Following a review, the repairer confirmed that the components had excessive play and noise consistent with them reaching the end of their working life. The warranty covers sudden and unforeseen mechanical breakdowns and is not intended to cover parts that have gradually worn over time. We appreciate this was not the outcome you hoped for, but the decision was made in line with the diagnostic evidence and the terms of the warranty.
Kind regards
Claire
Professional service
Thank you, Emily, for making the car insurance claim process straightforward and keeping me informed throughout. Your professional approach, prompt communication, and excellent support made the entire experience smooth and stress-free. Thank you for your outstanding assistance—I truly appreciate it. Luiza
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
What wonderful feedback for Emily! Keeping customers informed and making the claims process feel straightforward is exactly the experience we aim to provide. We’ll make sure Emily sees your kind words, Luiza thank you for sharing them. 😊
Kind regards
Claire
The response was fast
The response was fast and Becky handled my claim promptly and professionally
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
Speedy, professional service can make all the difference when dealing with a claim. It’s great to hear Becky handled everything so promptly thank you for recognising her work! 😊
Kind regards
Claire
Emily sorted my issue out from start…
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a date for repair.Emily is an asset to spectrum.and thanks to Caitlin for letting me know my claim was valid so quickly.5stars to spectrum.
22 July 2026
Unprompted review
Reply from Spectrum Insurance Services
From arranging the appointment to confirming the claim within just a few hours, it sounds like Emily and Caitlin worked brilliantly together to keep everything moving. We’re delighted you felt so well supported, and we’ll make sure they both receive your fantastic feedback. Thank you for the five stars! ⭐
Kind regards
Claire
Good warranty claim service.
Good service on warranty claim. Spoke a couple of times to Spectrum. Agreed what the issue was with Linzi, how and where we could get it fixed and how to be reimbursed promptly.
20 July 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s great to hear Linzi gave you clear guidance on the repair and reimbursement process, helping everything move forward smoothly. Thank you for sharing your experience with us! 😊
Kind regards
Claire
Efficient and courteous service
I have an extended warranty for my vehicle and since it did not pass MOT I called the insurance to have them cover the repair. I was apprehensive that I would be on the phone forever but Emily responded efficiently- she found my details in no time, contacted the garage and sorted it all out for me in half an hour. Though the insurance covered just under 50% of the repair cost, I am satisfied with the efficient service I received from Emily.
20 July 2026
Unprompted review
Reply from Spectrum Insurance Services
We’re glad Emily was able to put your mind at ease and coordinate everything with the garage in around half an hour. While the warranty did not meet the full repair cost, it’s lovely to know you were satisfied with the efficient and courteous service you received. We’ll make sure Emily sees your feedback—thank you!
Kind regards
Claire
Spoke to Lois today an advisor at…
Spoke to Lois today an advisor at Spectrum and I was so impressed with the level of service she provided and the constant reassurance on helping me sort my current warranty claim!
Want to say a big thank you, I know the job is not done yet but she has put my mind at ease.
A credit to Spectrum.
Thanks Lois!!
20 July 2026
Unprompted review
Reply from Spectrum Insurance Services
What a lovely message for Lois! Warranty claims can feel worrying, so knowing she listened, reassured you and helped put your mind at ease means a great deal. We’ll make sure she sees your kind words and continues to support you as your claim progresses. Thank you! 😊
Kind regards
Claire
Great telephone service and manner
Emily who I spoke to was kind, friendly and extremely helpful. Talked me through everything in detail and got me moving in the right direction to see if they can help further. Many thanks
20 July 2026
Unprompted review
Reply from Spectrum Insurance Services
It’s wonderful to hear that Emily’s friendly and helpful approach made such a positive impression. Clear guidance at the start of a claim is so important, and we’re pleased she explained everything thoroughly and helped you take the next steps.
Thank you for your review
Kind regards
Claire
I had my initial doubts with Spectrum…
I had my initial doubts with Spectrum after my first claim which they had denied but after speaking to Becky today regarding another claim today, Becky was helpful, had me on hold and made sure that my claim was resolved. I would say that was an excellent customer service from her and I’m now a happy customer 🙂 thanks again Becky.
20 July 2026
Unprompted review
Reply from Spectrum Insurance Services
We’re pleased Becky took the time to investigate your claim thoroughly and ensure it was resolved while you were on the call. It’s especially rewarding to know her support has restored your confidence in Spectrum and left you feeling happy with the service provided. We’ll make sure Becky receives your lovely feedback. 🙂
Kind regards
Claire
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