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Specscart. Reviews 

6,168
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including glasses, frames, and lenses, often noting the premium presentation and useful accessories. Many people highlight the fantastic service, describing the ordering process as easy and efficient with excellent communication, alongside exceptionally fast delivery and overall value. However, some customers also noted issues with their orders, specifically receiving glasses with incorrect prescriptions or entirely wrong frames. These experiences included lenses that did not match the ordered prescription, causing blurred vision, and instances of receiving different frames.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent quality of their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, incredible, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of the glasses,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy and quick ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product with fantastic service. Fast turn around. Ordered prescription glasses. The whole procedure was simple. I particularly liked the fact that I was kept informed of each stage of the or... See more

Company replied

Rated 5 out of 5 stars

Ordered BUSK 7 non prescriptive glasses. These came with free fully loaded lens. Absolutely amazing quality product. Delivered very quickly. The glasses and the accompanying box, pouch, keyring... See more

Company replied

Rated 5 out of 5 stars

Ordered on the Wednesday 24th evening and I was wearing the sunglasses by the Friday morning, super speedy service. The glasses are perfect and there's a good selection of tints available. Also in... See more

Company replied

Rated 5 out of 5 stars

I have used this company for 4 years and ordered numerous pairs of glasses as my prescription has changed. Single vision, varifocals and tinted. The service has always been fantastic and they offer re... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Optician
  4. Sunglasses Store

About Specscart.

Written by the company

Specscart.

Specscart is one of the fastest-growing eyewear startups in the UK. With three physical stores in Manchester and an e-commerce website, we bring 2000+ fashionable eyewear styles made in the UK at unbeatable prices and deliver them in a record-breaking time of 24 hours.

Like superheroes, our brand also has an inspiring origin. Okay, it didn’t involve any radioactive spider bites, but it“s a lot more relatable. Our founder, Sid, broke his eyeglasses just one day before his semester exams. Wandering through Manchester City Centre in search of a replacement, he encountered only overpriced or mediocre options. The glasses he fancied were locked behind high-security displays, priced steeply at over £150. After reluctantly paying a small fortune without the chance to properly try them on, the glasses arrived—too late for his exams. Hope was lost here, but direction and purpose were found.

Sid realised that eyewear, much like shoes, should come with options that cater to different needs and occasions without breaking the bank or compromising on quality. Driven by this idea, Sid envisioned a brand where selecting glasses would be as enjoyable and straightforward as choosing a pair of shoes for different occasions—hence our tagline, “A Frame for Every Game.“

This vision gave rise to Specscart: an award-winning startup, on a mission to revolutionise the eyewear industry by changing the way people perceive glasses, from being a tool of sight correction to a sustainably made fashion accessory, that is a true joy to wear.

OUR PROMISE

At Specscart, we make a commitment to never sell anything that we wouldn’t buy ourselves. This means you receive essential upgrades like anti-glare, anti-UV, anti-scratch, and impact-resistant coatings on all glasses at no extra charge. Plus, every order comes complete with a protective case, designer cleaning cloth, cleaning solution, and a screwdriver. To ensure your vision is at its best, Specscart offers free eye tests for everyone at all our retails stores.

Free Try at Home 2.0

Written by the company

Try Our Glasses at Home
Try 4 Frames of your choice and get that with 3 Lenses and a laser light at your home for 7 days. The service is completely free with shipping.

Our Shipping Promise

Free Fast Shipping

We offer free fast shipping on all orders including free 24-hour dispatch on simple prescription and non-prescription glasses (subject to stock availability).

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(6,168)

2,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Great efficient quality service and products

Tamsin at customer services was amazing! She help me with my order and ensured it came the next day. Fuss free process, great prescription sunglasses in an aftercare box, great price with next day delivery. I will definitely order from here again.

27 June 2026
Unprompted review
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Reply from Specscart.

Going the extra mile when it really matters is something we're incredibly passionate about, so it's wonderful to know the team was able to help get everything to you in time. I'll make sure Tamsin sees your kind words—they'll mean a great deal to her.

It's equally rewarding to hear you enjoyed every part of the experience, from the sunglasses themselves to the presentation and aftercare. We believe those little details make all the difference.

Thank you for choosing Specscart. We can't wait to welcome you back for your next pair.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Nice shaped glasses

Nice shaped glasses. Lightweight and a good fit. In my opinion, value for money, The amber lens is very relaxing on the eye.

27 June 2026
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Reply from Specscart.

It's lovely to hear you've found a pair that feels just right. Comfort is just as important as style, so knowing the fit, lightweight feel and amber lenses have all made a positive difference is incredibly rewarding.

We believe great eyewear should be something you enjoy wearing every day, and we're delighted your new glasses have lived up to that expectation.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

I’ve worn varifocals for a number of…

I’ve worn varifocals for a number of years and bought these from various high street opticians. The glasses from Specscart were half the price so I thought I’d give them a try. Totally impressed by the service; the communications were timely and kept me up to date at each stage of the process and the quality is great (and I choose frames from the lower price range as I didn’t know what to expect). I will not hesitate to use Specscart again.

19 June 2026
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Reply from Specscart.

Choosing to try somewhere new, especially for varifocals, takes a leap of faith, so it's incredibly rewarding to know we exceeded your expectations. We've always believed that premium eyewear and attentive service shouldn't come with a premium price tag, and it's wonderful to hear that came through in your experience.

Knowing you'd happily choose us again is the greatest endorsement we could ask for. Thank you for giving Specscart the opportunity to earn your trust.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Nervous at first about ordering…

Nervous at first about ordering varifocals i had great, clear comms throughout the ordering process and im very happy with the finished product

26 June 2026
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Reply from Specscart.

Taking the leap to order varifocals online can feel like a big decision, so it's especially rewarding to know we were able to make that experience feel straightforward and reassuring. We believe clear communication is just as important as the glasses themselves, particularly when customers are trying something new.

Thank you for placing your trust in us. We're delighted your new varifocals have lived up to your expectations.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

I contacted specscart for advice

I contacted specscarts chat line before placing an order for a re lens on a specific pair of sunglasses. I was able to speak to a brilliant advisor in Kapil. I had explained the time frame in which I needed the lens replacement and Kapil went above and beyond to try to accommodate me. Honestly the most helpful and efficient service I have received of any company ever. Thanks.

25 June 2026
Unprompted review
Specscart. logo

Reply from Specscart.

Knowing we could give you the confidence to place your order after that first conversation is incredibly rewarding. We believe great customer service starts long before an order is placed, especially when someone needs advice or is working to a tight deadline.

I'll make sure Kapil sees your kind words. Going the extra mile for our customers is something he cares deeply about, and I'm delighted he was able to make such a positive difference to your experience.

Thank you for putting your trust in Specscart. Your feedback means a great deal to the entire team.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Beautiful frames for small lenses

Just classic, beautiful and good quality frames which I have not been able to find in stores. I am not a fan of frames for big lenses which have been in for a while now. Very happy that I can always find them here.

27 June 2026
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Reply from Specscart.

Finding the right frames should never mean following the latest trend, so it’s wonderful to know we’ve been able to offer exactly what you’ve been looking for. We believe everyone deserves a choice that suits their own style, and we’re delighted that our collection continues to be a place you can rely on for timeless designs.

Thank you for your continued support. It means a great deal to know you’ve found a home for frames that truly suit you.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

The service was great yet agaain

The services was great yet again. A pair of glasses i had ordered had been rejected on the final check. I had good communication from Specscart , I selected another pair and my order was sent out very quickly.

20 June 2026
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Reply from Specscart.

It's always rewarding to welcome back returning customers, and we're grateful you've chosen to place your trust in us again. While it's never ideal for a pair not to pass our final quality checks, we'd much rather catch something before it reaches you than compromise on the standards we set ourselves.

I'm pleased the team kept you informed throughout and helped get everything back on track quickly. Thank you for your continued support, it really does mean a great deal to all of us.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Top quality!

Amazing service, glasses are great quality and fit. Big ups 👏🏼

26 June 2026
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Reply from Specscart.

Thank you for taking the time to leave such a brilliant review. Knowing your glasses look and fit just as they should is exactly what we hope for with every order, and your kind words are a real boost for the whole team.

We really appreciate your support and your enthusiasm. It means more than you know.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Awesome service i cant believe how…

Awesome service i cant believe how quickly my glasses came back with new lenses. Excellent work A*****

26 June 2026
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Reply from Specscart.

Thank you for such wonderful feedback. We know how important it is to get your glasses back as quickly as possible, so it's fantastic to hear the turnaround exceeded your expectations.

The team takes great pride in delivering high-quality reglazing without compromising on speed, and your kind words are a real credit to everyone involved.

We truly appreciate your support.

We look forward to serving you again.

Team Specscart

Rated 5 out of 5 stars

I will be raving about Specscart after this purchase

Recently bought two pairs of single vision specs for reading and screen use, and boy have they upped their game!

Previously used them and was very happy, but now my specs arrive in premium packaging with a very nice slim hard-case, cleaning cloth, bottle of lens cleaning solution and micro screwdriver tool you can hang on a keyring.

The specs are perfect; given my very strong prescription (one pair goes up to +10.7) and severe astigmatism, they have managed to keep the lenses very thin and at <£100 for both pairs they were exceptionally good value.

It's rare that I'm so impressed with a retail experience, particularly when it comes to my eye-wear, but I will be raving about Specscart after this purchase.

26 June 2026
Unprompted review
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Reply from Specscart.

Reading a review like this is incredibly special because it reflects everything we've been working so hard to improve. We want every order to feel like something worth opening, with thoughtful finishing touches that make the experience just as enjoyable as the product itself.

Knowing we've been able to deliver comfortable, high-quality eyewear for a prescription as complex as yours is especially rewarding. Our team takes great pride in making great vision accessible without eye-watering prices, and hearing that we've exceeded your expectations means the world to us.

The biggest compliment of all is knowing you'll be telling others about your experience. Thank you for your trust, your support, and for taking the time to share such generous feedback.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Had no hassle

Had no hassle , and was in informed about changes concerning my order , if i wanted to proceed .

19 June 2026
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Reply from Specscart.

Thank you for taking the time to share your experience. We know that clear communication can make all the difference, especially when something changes, so it's great to hear you felt informed and involved every step of the way.

Providing straightforward, honest service is something we never take for granted, and we're delighted we could make the process an easy one for you.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Great firm

Great firm - highly recommended.

26 June 2026
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Reply from Specscart.

Recommendations are earned, never expected, so seeing yours means a great deal to everyone here. We set out to make buying glasses a genuinely enjoyable experience, and it's incredibly rewarding to know we've left you feeling confident enough to recommend us to others.

Thank you for placing your trust in Specscart.

We look forward to serving you soon.

Team Specscart

Rated 1 out of 5 stars

False advertisting - Not speedy and terrible communication.

Happily took my order and money on a pair of sunglasses then the following day I get a missed call and a voicemail from one of their staff informing me that they don't actually have stock. Following this, they attempted to side-sell me a different pair of lenses.

Had this been made clear to me when I made the purchase, I would have shopped elsewhere - I'm now in limbo trying to cancel my order so I can purchase some others in-time for my holiday plans.

The staff member also mentioned they would follow-up with an email containing all of the information regarding the stock issue and subsequent offerings to put their mistake right but this was never acted upon.

I had to chase this up myself with their live chat bot - an absolute faff all round.

Gave them a chance - would typically shop elsewhere but decided to give them a try since they're local and offer a 'Rocket Service' for delivery - I think this must be similar to Mr Bezos' Blue Origin story, bit of a non-starter.

Update - Following my complaint, they've now apparently issued a 7-10 day refund but nothing to remedy the used first-order 10% discount that my account has now used/not used.

All round shocker, wouldn't recommend.

26 June 2026
Unprompted review
Specscart. logo

Reply from Specscart.

Hi Terry,

We’re really sorry for the experience you’ve had here.

This clearly wasn’t the smooth service we aim to provide, especially when you were ordering sunglasses for your holiday and had chosen us because we’re local and offer faster delivery.

We completely understand how frustrating it must have been to place an order, only to be told afterwards that the frame was not available.

Your refund has now been issued, but we also understand your point about the first-order discount being used on an order that could not be fulfilled. We will be more than happy to allow this discount in the future should you be kind enough to allow us the opportunity in the future to serve you and make this right.

We’re sorry again for the inconvenience and for falling short on this occasion.

Best Wishes,
Team Specscart.

Rated 5 out of 5 stars

Great products

Great products, easy service to use. Very quick processing and delivery. Very happy

26 June 2026
Specscart. logo

Reply from Specscart.

Making it easy for people to find the right glasses without long waits has always been one of our biggest priorities, so it's brilliant to know that's exactly how your experience felt.

Thank you for choosing Specscart and for sharing your feedback. Knowing you're happy with both the products and the service is exactly what keeps the team motivated every day.

We look forward to serving you soon.

Team Specscart

Rated 4 out of 5 stars

Cheap reading glasses.

I wanted some replacement cheap reading glasses, I was very happy with them and the speed the order were processed and delivered.
I would recommend and would probably order again, however watch out for the extra costs like recommended thin lenses for £27
The nice cases, little repair tool and cleaning fluid where a welcome extra.

19 June 2026
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Reply from Specscart.

Thank you for taking the time to leave such balanced feedback. It's great to know you found the ordering process straightforward and that your new reading glasses arrived quickly and met your expectations.

We also appreciate you highlighting the lens upgrade. We always aim to recommend the most suitable option based on a customer's prescription so they can make an informed choice, while ensuring the final decision is entirely theirs.

I'm delighted the little extras in the package were appreciated, and we're grateful for your recommendation. We hope to welcome you back again in the future.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Exceptional service again

I have had from you before so knew how efficient and speedy the service was. The tracking system keeps you up to date at all stages of the process. It was easy to upload my prescription from Specsavers. Will use again.

26 June 2026
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Reply from Specscart.

There's something particularly rewarding about welcoming a returning customer back. Knowing your previous experience gave you the confidence to choose us again is a trust we never take for granted.

We've worked hard to make every step of the journey as straightforward and transparent as possible, so it's fantastic to know that made a difference. Thank you for your continued support, we're delighted to have you as part of the Specscart community.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

The whole experience was just amazing

The whole experience was just amazing. Right from home trial to ensuring a verifocal fix is correct, prompt delivery, and high-quality glasses. Every touchpoint was professional, polite, and prompt. You have a loyal customer.

24 June 2026
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Reply from Specscart.

Building lasting relationships is far more important to us than simply fulfilling an order, so reading that we've earned your loyalty is incredibly rewarding.

From the moment you tried your frames at home through to making sure your varifocals were just right, every part of your journey was handled by people who genuinely care about getting things right. I'll be sure to share your feedback with the team, as they'll be proud to know their dedication has made such a positive difference.

Thank you for placing your trust in Specscart. We look forward to looking after you for many years to come.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Fantastic service from all.

Fantastic service from all.

25 June 2026
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Reply from Specscart.

Comments like this may be short, but they have a big impact on the team. Knowing you've had such a positive experience across the board is exactly what we strive for every single day.

Thank you for your support and for taking the time to leave us such kind feedback.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Great for emergency glasses

I don't recall every giving a trust pilot review but this company really pleasantly surprised me. Very fast!

25 June 2026
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Reply from Specscart.

It's always a privilege when someone leaves their very first Trustpilot review for us. We know there are plenty of places to buy glasses, so hearing that we exceeded your expectations really means a lot.

When people need glasses in a hurry, they should be able to rely on a service that delivers without compromise. Thank you for putting your trust in Specscart and for taking the time to share your experience.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

This is my second order

This is my second order
Your staff are friendly and helpful
Your product is first class
Your delivery is excellent

25 June 2026
Specscart. logo

Reply from Specscart.

Welcoming a customer back for a second order is something we're always grateful for. It tells us we're doing more than just supplying glasses, we're building trust, and that's incredibly important to us.

Your kind words about the team, the quality of our eyewear and the service you've received will mean a great deal to everyone here. Thank you for choosing Specscart once again.

We look forward to serving you soon.

Team Specscart

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