Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more
Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more
Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest. Delig... See more
Company details
Written by the company
At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.
Contact info
2 Mapleleafe Gardens, IG6 1LG, London, United Kingdom
- 02038862278
- info@specsathome.london
- specsathome.london
4.9
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase of Stepper Frames
Very easy and helpful company to deal with and competitive pricing. The frames arrived as described, packed extremely well in an almost indestructible compartmental box. All in all very pleased.
1 March 2026
Happy with my new glasses frame
Nice customer service received my new glasses frame very quickly thank you!
11 February 2026
Great service and support.
25 February 2026
Perfect support and customer oriented…
Perfect support and customer oriented quick replies. Many thanks to Mr. Kashan.
21 February 2026
Absolutely amazing experience
Absolutely amazing experience. I had a gent called Kashan who was unbelievably helpful throughout each process of the order.
My specs arrived today, are a perfect fit and the vision is that good, i’ve realised that my original pair i bought from a popular opticians may of been wrong. Will be purchasing a second pair from these guys for sure!!
21 February 2026
Care of team…
The prices is what drew me to the company. Had a small issue with shipping and contact info. Once i got ahold of the customer service they immediately rectified both situations with speed and care!! And my glasses were mailed. I would definitely recommend the company. Thank you!
20 February 2026
Quality frames at good prices.
From ordering to arrival was less than 48 hours. The frames were well packaged. The frames were chosen as like for like.My new lenses were fitted into my old frames. The quality of the new frames allowed the new lenses to fit perfectly in seconds. I received a good saving on the purchase compared to many other suppliers.
29 January 2026
The speed of delivery
The speed of delivery, arriving the next day was superb, after a very friendly and helpful chat on the phone. The new glasses look fantastic. Thank you.
17 February 2026
They sorted out my order
I ordered the wrong colour. I was able to call them to get the colour swapped.
It was so reassuring that when I found my product, the link on the search engine had it in stock. Other links didn't.
26 January 2026
Great service
Great service, even after the delay in delivery, the customer service was great!
22 January 2026
First class service!
Excellent communication, very helpful and friendly staff on the telephone prior to ordering replacement frames. New frames arrived quickly, well packaged with all detailed information about them.
Would thoroughly recommend and will be using again I'm sure.
Thank you all!
13 January 2026
Understanding customer service
Understanding customer service. Prompt dispatch and excellent service. Only issue was the ‘special delivery’ from Post Office that required some one to take delivery. With no notice of timings, two attempted deliveries meant a collection from the local post office.
29 January 2026
Great service.
Needed replacement frames at a reasonable price if I changed the lenses myself.
13 January 2026
Compared with specsavers
Compared with specsavers I found that the quality of the frames and lenses, and the accuracy of PD and vertical lens position to be so much better. Keep up the good work.
26 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.