Specs at Home Reviews 

442
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's helpfulness, efficiency, and genuine care in assisting people with their needs. Many appreciate the high-quality products, including frames and lenses, often described as outstanding and a perfect fit. Reviewers also frequently note the very reasonable and affordable pricing, often significantly cheaper than other retailers. The ordering process is consistently easy and efficient, with many customers receiving items quickly, often within days or even the next day. People commend the company for its excellent communication, proactive problem-solving, and reliable delivery, ensuring a smooth and satisfying overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, fit, and value of... See more

Service

Customers had positive experiences with service, describing it as very good, helpful, thoughtful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and very... See more

Order

Clients share positive opinions on order, highlighting the ease of online ordering and the swift processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received my prescription sunglasses…

I received my prescription sunglasses today, whilst delivery took a little longer than expected, I did receive a call from the team to discuss my lens choice, I was guided through a change in lens thickness so the glasses would be more comfortable. This meant a change in delivery date.

The frames are much better quality than I expected, solid and stylish, for the price as a spare set of prescription sunglasses I am really impressed.

1 June 2026
Rated 5 out of 5 stars

Phoned the company as I was trying to…

Phoned the company as I was trying to locate a certain frame that I couldn’t get elsewhere to see if they stocked it (good range of glasses generally). Very helpful and thankfully they had them. Sent within three days as promised I really like the frames so I will keep them. Didn’t order lenses so I can’t comment on that part of the service. But I was impressed that I was phoned to make sure they had arrived and that I was happy with them. The price of the frames was good as well

19 May 2026
Rated 5 out of 5 stars

Recent purchase

I bought a new pair of glasses from Specs at Home on Monday and it arrived today on Thursday. The delivery service was on time and arrived in good condition.

20 May 2026
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Stocked the exact frames that I needed at an excellent price and delivered within days of ordering in excellent packaging. Will use again. Many thanks.

13 May 2026
Rated 5 out of 5 stars

Good customer service

There was an issue with the product colour availability. They tried to contact me immediately. The situation was resolved very well. The gentleman I spoke to was very helpful and polite.

13 May 2026
Rated 3 out of 5 stars

Ordered a stock line but item discontinued

Ordering a product then receiving a phone call 5 days after placing the order telling me they were discontinued 😟 alternative colour ordered due to timescales 😡but no discounted offered, price of product very competitive 👍Do differently ensure system stock is aligned to actual stock so positive client/ customer experience going forward👍

5 May 2026
Rated 5 out of 5 stars

Raybans Order

Bought two pairs of Raybans. Excellent customer service throughout from Cherelle, who kept me updated on my order and delivery. Other companies should take note. Will order from here again.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

A month after ordering my parcel and nothing arrived and no postage update. Kashan who works at specs at home helped me receive my order and gave me a full refund back. Cant praise them enough for going above and beyond. A massive shout out to Kashan

12 April 2026

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