The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
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Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lac... See more
Company replied
the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more
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Locking 36x24 Portable Display Case for Jewelry, Coins,Trading Cards, Baseball Cards & Collectibles
(11)
Black Folding Grid & Go™ Portable Grid Display Panel
(8)
Realistic Kids Grocery Shopping Cart - Child Size Metal Grocery Shopping Basket
(5)
Folding Grid & Go™ Plus Display - Starter Panel
(4)
HD Nylon Storage & Scratch-Protection Bag for Large Portable Showcases up to 36 in W x 24 in D x 4
(4)
34 Inch Wide x 22 Inch Deep Portable Showcase with Locks for Jewelry, Trading Cards, & Collectables
(3)
Flat Base Legs for the Grid N Go - Set of 2
(2)
6 Tier Countertop Cap Display
(2)
6 Tier Countertop Wire Literature Display Wire Rack - 29 In. Wide
(2)
Double Sided 24 Pocket Cap Floor Hat Rack for 240 Caps
(2)
Company details
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
309 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Here is my issue… why are these request…
Here is my issue… why are these request for review sent before I even get the item?! Everyone does this and pretty annoying frankly.
1 August 2024
Reply from Specialty Store Services
Thank you for taking your time to provide feedback. We apologize for the early email, and for your frustration. We take customer service very seriously here at Specialty Store Services, so we try to provide customers with immediate ways to give feedback. We definitely don't mean to annoy, and we are sorry that we annoyed you.
Thanks very much for your order! We really appreciate your business. If you have any issues, or need any assistance, please give us a call at 800-999-0771.
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a good. experience! We'll be here when you need us again.
Great quality
Quick to ship, easy to assemble, and Good quality. Displays the hats in my store nicely
19 July 2024
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Product is what I was looking for
Product is what I was looking for. Fast shipping. Highly recommend for any display case needs
23 July 2024
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Really the only complaint I have is…
Really the only complaint I have is that shipping is outrageous here.
10 July 2024
Reply from Specialty Store Services
Thanks so much for your purchase and taking time to provide feedback. We know that freight can sometimes be pretty expensive. Sometimes our Customer Service Representatives can work to get the costs down a bit. If you experience this in the future, please give us a call at 800-999-0771 and we will do our best to give you the best possible shipping cost.
Prompt delivery.
The order was here the next day and saved me driving the crazy maps directions. The product is great! It is way stronger than I expected.
Thank you.
8 July 2024
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Great product!!!!
17 June 2024
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Their customer service is amazing
Their customer service is amazing! My package was lost/damaged in route. They called me, were apologetic and kind, and offered a refund or redelivery. I appreciate their help and will definitely order through them again.
18 June 2024
Reply from Specialty Store Services
Thanks very much for taking the time to provide your feedback! We are so happy you had a great experience! We'll be here when you need us again.
Everything was to the "T" will order…
Everything was to the "T" will order from them again!
27 June 2024
Grid Wall
I ordered a grid wall panel and when it arrived, the leg was bent and we couldn't get it back into place. I made a phone call to the company and they immediately sent me a replacement panel.
I was very happy with the way they handled everything and I will definitely be a returning customer!!
19 June 2024
Good quality and a wide selection of displays.
I’ve been buying from them for years. I always got good products at good prices. My only issue with them is that the shipping is always high.
17 June 2024
Your freight is more ridiculously high…
Your freight is more ridiculously high than any one else I buy similar mdse. from.
16 June 2024
Reply from Specialty Store Services
Our sincere apologies that the quoted freight costs were higher than expected. When we provide a freight quote, we reach out to at least four carriers and then return the lowest quote to our customers.
We are a family business and only ship from one location, so sometimes we don't get the best rates quoted. In the future, please call our toll-free number 800-999-0771 to speak with one of our Customer Service Agents. Many times, we can work with the quote to get costs down, either by finding a way to discount freight or the cost of the item.
Fantastic staff!
13 June 2024
Display cases
The cases are really nice, but not the size I had thought they were. My error, not yours. You shipped what I had mistakenly ordered.
8 June 2024
Specialty Store Services Review
Site was easy to use, efficient and contained a lot of related products.
8 June 2024
I found what I was looking for easily
I found what I was looking for easily, and at a good price.
31 May 2024
Return policy
Mannequin ordered was listed as plastic, but is actually fiberglass. When attempting to receive a refund and return transaction, I’ve had difficulty retrieving return label. Contacted customer service and still have not received label.
31 May 2024
Reply from Specialty Store Services
Rio,
I apologize for the inaccurate information, and the difficulty in receiving your UPS call tag. We resent them this morning and left you a voicemail confirming this was done.
Thanks,
Marc
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