Specialty Life Insurance Reviews 

2,870
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 447 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and advisors for being extremely friendly, helpful, patient, and exceptionally knowledgeable during every single interaction. People feel very comfortable throughout the entire application journey, noting that representatives take the time to explain policies clearly without applying any pressure. Some reviewers were not happy with the persistent cold calls and frequent unsolicited contact attempts coming from a variety of different numbers. Consumers also mentioned that trying to reach out or return messages was very frustrating because the contact numbers frequently did not work or went dead.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Service

Reviewers mention positive feedback about service, noting that agents are friendly, knowledgeable, and... See more

User experience

Clients share positive opinions on user_experience, describing the application process as simple,... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over relentless and unsolicited phone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The person that assisted me was very knowledgeable and answered all my questions. I did find it was a rather long process. I am confident that some questions could be eliminated or merged somehow with... See more

Company replied

Rated 5 out of 5 stars

I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more

Company replied


Company details

  1. Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,870)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stephanie was courteous and friendly

Stephanie was courteous and friendly, explaining all aspects of the policy in a direct and concise manner.

3 June 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for sharing your experience. We’re pleased to know Stephanie made the process easy.

Rated 5 out of 5 stars

The agent Camille Holder was awesome

The agent Camille Holder was awesome, she took the ti me to explain everything to me. I didn't feel hurried or pushed along . Camille is kind and patient.when i made an error she took the time to double check if I stated it correctly compared to what I previously told her ,awesome. Thank you ,Camille.

3 June 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your thoughtful feedback Karen. We’re happy to hear Camille made you feel supported and comfortable throughout the process. We will be sure to share this review with her.

Rated 1 out of 5 stars

Everything is bad because it's not what…

Everything is bad because it's not what I wanted

1 December 2025
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback, Calvin. We're sorry to hear that your experience did not meet your expectations. A member of our team will be reaching out to you shortly to better understand your concerns and see how we can help.

Rated 5 out of 5 stars

The reason why I am writing this greview…

The reason why I am writing this review for experience because of the specialist life insurance company that helped me with my policy was great she took time to explain to me how things work and what is available and affordable for me

1 June 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Understanding team of people.

Will they help me in a great way to save some money on my policy by letting me cut the coverage in half and made the monthly payments a little earlier to handle in this uncertain time where expenses have gone up across the world and we are in uncertain times, But I Thank you for all your team have helped and answers my questions.

25 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your thoughtful feedback. We’re glad our team was able to help find a solution that better fit your needs during these uncertain times. We truly appreciate your trust and are always here to answer your questions.

Rated 5 out of 5 stars

Very friendly and understanding of my…

Very friendly and understanding of my situation what a wonderful experience thanks again for all your help

18 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind words. We’re so glad to hear you had a wonderful experience and felt supported throughout the process. We truly appreciate the opportunity to help.

Rated 5 out of 5 stars

Staff contact and communication was…

Staff contact and communication was great. Very pleasant and helpful.

24 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback. We’re happy to hear that our staff provided great communication and a pleasant, helpful experience.

Rated 5 out of 5 stars

Explained everything clearly

Explained everything clearly, was very patient and pleasant to deal with..

20 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind feedback. We’re pleased to hear that everything was explained clearly and that you had a patient and pleasant experience throughout the process.

Rated 5 out of 5 stars

I was sure I was not going to, but fell for.

I was sure I was not going to
Sign up, but after the licensed guy presented; I brought out my card to sign up.

14 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback. We’re glad to hear that our licensed representative was able to clearly explain the coverage and help you feel confident in your decision to sign up.

Rated 5 out of 5 stars

My experience with Ronald (rep) was…

My experience with Ronald (rep) was outstanding. Took alot of time to explain things, get to know me and what life insurance I am asking for . I had to go back and forth over a couple of days but each time I was given 100% .

20 May 2026
Rated 1 out of 5 stars

Unable to make contact with

Unable to make contact with, phone number does not work over priced

10 February 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Grant, we apologize for the inconvenience. A member of our Client Support team will be reaching out to you shortly to assist further.

Rated 5 out of 5 stars

Excellent Experience

Prishita Ribadia has an excellent manner in making a "cold call" regarding what Life Insurance I might like to consider. Prishita was very efficient and made me feel at ease through the entire application process. I received confirmation quickly by e-mail and also by Canada Post. Thank you Prishita.

10 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind feedback. We’re pleased to hear that Prishita provided a professional and efficient experience while making the process comfortable and seamless for you. We truly appreciate your trust and support.

Rated 1 out of 5 stars

Spam calls from rotating numbers

Nothing but spam calling from rotating numbers for months just look at the Google reviews all the people are saying the same thing

13 May 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Jamie, we apologize for the frustration. We only contact individuals when a quote request has been submitted for a life insurance product through one of our websites, or when someone has opted in to be contacted while applying for another service through one of our third-party partners.

Please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.

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