Specialist Blinds Reviews 

145
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer service received throughout the entire journey. Customers frequently praise the knowledgeable staff members for their friendly attitude, clear communication, and remarkably efficient work during every single phase of the project. Consumers note that the custom window blinds are exceptionally well crafted, operating smoothly while genuinely transforming the overall appearance of their conservatory spaces. People also deeply appreciate the thorough professional guidance provided by the team, ensuring that every single detail is carefully managed from the initial consultation until the final fitting.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting outstanding quality, impeccable... See more

Service

Consumers find service to be a delight, consistently reporting a smooth, professional, and friendly... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as knowledgeable, polite,... See more

Quality

Users describe positive interactions with quality, highlighting that the workmanship is impeccable and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had twenty blinds of varying sizes and shapes installed in our conservatory five years ago. At the time we signed up for their five year annual maintenance programme, where they come and clean and... See more

Rated 5 out of 5 stars

Today I had conservatory blinds fitted. I cannot express how incredible they look and how they have totally transformed the room. The quality of the product is outstanding and the workmanship impe... See more

Rated 5 out of 5 stars

We recently bought a new build house with large, double height curtain wall windows at the front. We were looking for a specialist blind company to do a good job and Specialist Blinds were true to the... See more

Rated 5 out of 5 stars

We recently bought a new build house with large, double height curtain wall windows at the front. We were looking for a specialist blind company to do a good job and Specialist Blinds were true to the... See more


Company details

  1. Blinds Shop

Written by the company

Bespoke blinds for gables, folding doors, lantern roofs, orangeries and conservatories. Established in 1995, all our blinds are made in our own UK-based factory and installed across the country by our team of experts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

145 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(145)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinds installed throughout house

Had Jon Bradley from Conservatory Blinds Ltd install duette pleated blinds throughout my house including bifold doors. Blinds are excellent quality and easy to use and once read for install everything was installed in less than 2 hours even with approximately 25 windows to be done.

28 September 2021
Unprompted review
Rated 5 out of 5 stars

I have recently had blinds installed in…

I have recently had blinds installed in my home office. I have been very happy with the service received at every stage of the process. The salesperson listened to what I wanted and presented relevant options which made selecting from such a wide choice very easy for me. The installation has been completed perfectly. At every stage, they arrived when they said they would and did what they said they would. I would happily recommend them to family and friends.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

So pleased with my electric roller…

So pleased with my electric roller blinds, amazing product with a great service. Aaron help us through the process and help recommend the right product for our requirements. I would certainly recommend this company and will you you again.

Many thanks

Michelle

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Highly Reconmended

Great service from first contact through to fitting! Sales person (Colin) was extremely knowledgeable and took my wife and I through everything we needed to know to help resolve our gable end problem. Not pushy like other big national blind company's and the fitter (Dan) was seamless with his work and installation We love our blinds, thank you Conservatory Blinds Limited!

4 August 2021
Unprompted review
Rated 5 out of 5 stars

my electric gable blinds are truly…

my electric gable blinds are truly magnificent.they are recessed into the plaster work and besides being hardly visible, they are extremely quiet and reliable.The fitter was personal and professional. I would recommend them highly

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent presentation

Excellent presentation. Sample blinds of different shapes, fabrics , photographs and lots of installation. knowledgeable staff and helpful advice. Not pushy either.
Great installer who was quick, efficient, clean and tidy.
Problem solved. Blinds fantastic and would recommend to anyone.

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! We decided to get remote control roller blinds installed for our newly renovated house, the advice we received throughout the process of purchasing them was brilliant!!

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and even the same surveyor/fitter that came over 20 years ago!

I used this company over 20 years ago and again they have proved to be the people to use. The blinds are such good quality, I originally bought a set of conservatory blinds which are still in use today. I had some new house blinds fitted recently and they look superb! I wish I could show the pictures that I have taken and shown to my friends! highly recommended.

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Roller blinds

This company fitted 5 rollers around my flat and they look amazing. They are blackout rollers and the difference it makes in my bedroom is incredible. Would highly recommend

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

I hadn’t ever bought conservatory blinds before but this company made the process very straightforward. The fitter Richard was extremely helpful and has done an excellent job. I’m very happy with the blinds, both the quality and the fitting.

15 July 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and prompt

Purchased a number of blinds for a conservatory being converted to a room by the addition of a solid roof. Efficient and prompt made-to-measure service. Recommended.

15 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service, thank you!

Recently called to ask for some spare parts, which were sent free of charge. The blinds are several years old, so way out of guarantee. Amazing service, thank you!

14 July 2021
Unprompted review
Rated 1 out of 5 stars

Unethical Business Practices

I wanted to engage with conservativeblinds.co.uk for the supply of blinds for my conservatory. Be a judge for yourselves. The salesman visited my home and gave me a quote for £11,800 which I agreed to. He then did some more calculating and said he had underestimated the price but would honour the price we had agreed on. I had three witnesses to this negotiation.

He returned to his head office and rang me later to say that the price was now £14,219, some £2419 more. I received an email from their director arbitrarily cancelling the order without discussion with me.

I now feel I had a lucky escape and It is my perception that conservativeblinds.co.uk is unethical and charlatans. In my opinion they are not a company who you should consider doing business with. Steer clear of this company, in my opinion they are not to be trusted.

10 July 2021
Unprompted review
Specialist Blinds logo

Reply from Specialist Blinds

Your comments have obviously been carefully written and subsequently edited to avoid legal action for defamation. Nevertheless, they are misleading and clearly intended to damage our reputation just because we had to cancel your order, which itself was purely due to your abusive and threatening behaviour.

We provided you with numerous quotations for various motorised solutions at your request. You subsequently chose to order the most expensive option, utilising the highest specification motorised blinds and control system available in the UK, which are normally only used in extremely large properties or commercial applications. At no point did we increase the price of your order after you decided to place it.

A week after placing your order you arranged for us to survey your property, only for us to find that (contrary to what you told us when we asked) it was not ready, which obviously caused us additional costs, as well as delaying any return visit.

You also started querying the order value again. We offered to cancel your order and refund your deposit, but you became abusive; insisting that you should pay approx. £3k less than your order, threatening to make a complaint about us if we did not accede to your demands.

We decided the best course of action was to cancel your order and refund your deposit. In hindsight we can only speculate that you perhaps always intended to create a reason for not paying the full amount.

Presumably, you chose to post your fallacious opinions on Trustpilot out of spite, to try and cause us harm, just because we refused to tolerate your disingenuous behaviour anymore.

Your review at time of reply (14/07/21 12:30pm):

"I wanted to engage with conservativeblinds.co.uk for the supply of blinds for my conservatory. Be a judge for yourselves. The salesman visited my home and gave me a quote for £11,800 which I agreed to. He then did some more calculating and said he had underestimated the price but would honour the price we had agreed on. I had three witnesses to this negotiation.

He returned to his head office and rang me later to say that the price was now £14,219, some £2419 more. I received an email from their director arbitrarily cancelling the order without discussion with me.

I now feel I had a lucky escape and It is my perception that conservativeblinds.co.uk is unethical and charlatans. In my opinion they are not a company who you should consider doing business with. Steer clear of this company, in my opinion they are not to be trusted."

Rated 1 out of 5 stars

Perfect until later servicing was required

I had blinds installed by this company a few years ago and have been very happy with them - the sales and fitting process were excellent and the blinds work perfectly. Unfortunately the after sales service has been abysmal - having tried to book a service appointment, the fitter has declined to return my calls or acknowledge my emails. A delay in coming out is entirely understandable; the inability to respond to the request is not.

5 July 2021
Unprompted review
Specialist Blinds logo

Reply from Specialist Blinds

A service call was raised for you two weeks ago, the day after you confirmed that a visit was necessary, to help you reinstall the blind that you took down. We directed you to our online help videos in the hope that you were able to fix the problem yourself, as this is normally the quickest solution for general maintenance issues.

We did email you to confirm that a service call had been raised, but asked that you bear with us as our team are extremely busy at this time of year.

Unfortunately when you chased this last week the person you spoke to was not aware that the fitter was on annual leave that week, which is why you then did not hear from him immediately. Apologies for this slight oversight. He is back at work now, and will be calling you to arrange the service call to re-fit your blinds.

- Conservatory Blinds Limited

Rated 5 out of 5 stars

Very impressed

Very impressed! Jon arrived promptly and was very friendly and efficient. He explained how he would fix the blinds to our garden room sliding doors and helped us choose the right colour. We only had to wait a few weeks for the blinds to arrive, they were actually fitted 4 days earlier than expected. Jon arrived and fitted them very quickly, without any fuss and then gave us a demonstration on operating them. Very happy with the quality and service. Thank you Jon! Wendy Crocker

22 June 2021
Unprompted review
Rated 5 out of 5 stars

Superb service

Excellent service from Conservatory blinds ltd. Colin and Richard were friendly, helpful and a pleasure to deal with. Colin took the time to establish what I was looking for and then worked through all the options with me, until we found just the right one. Richard then came out and took all the measurements before coming back to fit them a few weeks later.
Extremely please with the end result, which matches my original vision perfectly!
Would highly recommend them!!

18 June 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed by the lack of customer service

I enquired about the blinds at the end of September 2020. After the initial visit the sale rep confirmed that we could have perfect fit blinds for our shaped windows. I paid the deposit and waited for the surveyor to visit and accurately measure each window. It was agreed on fitting the blinds to the recess of the windows. Several weeks after paying the deposit we received a call and we were told that the fabric was not available and they had to delay the installation, this call took place few days before the due installation date. We were also told that fitting the blinds on the actual window recess was no longer possible. A new installation date was agreed and another survey was booked. We then received another call to let us know that the new installation date was no longer an option. I asked for my deposit to be refunded and this was actioned. We then agreed to start the process again in the new year and here the troubles start again. A new surveyor was meant to schedule a visit, I was due to pay the deposit. The surveyor never made contact so I decided not to progress with the order. The company cannot confirm if the material to make my blinds is available but they still expect the deposit to be paid without giving any information or reassurance to the customer. I wasted almost 4 months. Incredibly unprofessional business.

8 January 2021
Unprompted review
Specialist Blinds logo

Reply from Specialist Blinds

We’re sorry to hear about your experience, this is not our usual standard (as reflected in the 1,000+ reviews on other review platforms and our website).

Like many companies, we had many challenges throughout 2020. Unfortunately, both your surveyors have had to isolate on various occasions, which prolonged progress on your order and resulted in a delay in the fabric that you chose.

We are sorry for any inconvenience caused, and hope you find another solution soon.

- Conservatory Blinds Limited

Rated 5 out of 5 stars

Quality, premium blinds that last

Excellent company, including a caring and considerate pre-sales meeting with the adviser, highly professional installation of blinds and brilliant after-sales support. Although seemingly expensive to purchase, after nearly 5 years of use, we have not had any significant problems with the blinds, which continue to function perfectly, so you get what you pay for. A couple of small plastic clips that broke were replaced free of charge within days of contacting the company.
They are also quite easy to maintain and have not shown any signs of wear and tear to date.

3 August 2020
Unprompted review
Rated 4 out of 5 stars

great blinds

Good initial service from sales person. Very impressed with fitter who measured up and fitted himself. The blinds are superb. The fitting is smart and tidy, also measured to the millimetre.
Very pleased, great blinds, great service.
Just check that you get a chance to discuss your method of payment. The opportunity was not raised with us after the order was placed and full payment was demanded on completion.

12 January 2020
Unprompted review

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