Spark New Zealand Reviews 

All I wanted to do was cancel my landline. To be fair I was warned and told not to bother, but I tried anyway. The app and the website don't align with the instructions and jumping between them got tedious. They are both so user unfriendly that I have trouble believing this is a communication company. There help bot thing is pointless. Nobody got back to me re my questions. Eventually managed to stumble on the place to cancel my landline, but it required changing plans completely and a charge for a few Bill periods of up to 2 or 3 times normal, and then it didn't go through, so have now given up as I was advised to from the start. Just terrible Spsrk.

Hard to Contact, when I first called it said there was a 45 minute wait after waiting 15 minutes it says it was now 1 hour wait. They're Ai said I could press one for a call back, however when I pressed one there was NO option for a call back

So I went on their website to book a call back and it said Sorry call backs are not available right now.

All to find out how much prepaid calls cost if I don't buy a value pack because PRICES ARE NOT advertised ON THEIR WEBSITE.

Is this even legal ?

In this techno aI age is a terrible service, we pay every month and even though we have data, the quality is so poor that we are changing to another provider. So many wifi towers erected everywhere yet NO quality internet. Makes you wonder.

Their mobile plans are poor value for money, they're always looking to nickel and dime you, and their international roaming consistently drops out (I've used them in the USA and UK).

I've just left them for 2degrees. Despite being with them since I was a teenager, they still saw fit to screw me on the way out the door. Even though the last $50 bill I paid covered until halfway through next month, they're going to charge me another $15 because they have a 30-day notice period.

Why in 2025 do you need a 30-day notice period? I changed providers and brought my number across in 1 day. Charging people for a whole extra month is just greed and poor customer service.

The worst experience I have ever had with a company ever. The app, website and customer experience are TERRIBLE. I wanted to bring my number and I struggled for about 20min going from tab to tab trying to find it. Then it wouldn't accept my application because my provider wasn't listed???? Then the chat bot took forever and I never got a response from an actual person. Then tried ringing and gave up on hold. Then the form wouldn't accept my Sim details. I was locked out for too many attemts for 20min. I bought the SIM today, but tomorrow I'll be going with literally any other telco. AVOID AT ALL COSTS, I HAVE NEVER BEEN SO MAD IN MY LIFE!

My constructive criticism is for Spark as a company to dissolve and cease to exist. This would solve the problems they have.

Terrible service. Topped up $10 to buy 8hrs extra data, finally got to site and without doing anything except go to spark app, had used 3 dollars. Brought 4hrs for 6 dollars... confirmed 4hrs data max speed. Then it was 7mins before i could go online!!
Rung 0800 number to complain, spark tells me i have no credit to make call and hangs up. I am done.

Hahah if the man was closer…. Nah it’s not great at all honestly, girl in store made it out cheaper but when all the great discounts were done, I felt scammed and heavily charged, now I have BAD credit and even when I did call—the guy SIGHHHHHED SO LOUDLY WITH ME WANTING FURTHER CONFIRMATION ON MY BILL OVERVIEW, if ur company is shit— customer service is shit then maybe it’s time for a change: in all departments!!! I’ve just cancelled my account after 2-3montns and yes I did do my research before signing up and they appeared credible ATM until u sign up. Heaps of account and emailing issues as in nothing came through unless it was overdue. Charged for early disconnection of mobile and broadband and he even tried to offer more shitty and pointless discounts—as if that is going to pay for my already heavy amounts of overdue— MIND YOU MY BUDGET AS A UNI STUDENT WAS ONLY $60 something— I’m currently having to pay back $431.85+ like wtf!!!! Emailed them about my log in problems, no response, no help no nothing just long waiting times with no option then to cancel. Anyways not a happy customer and don’t recommend in future.

We changed over our spark internet usage to another provider. And they kept charging us for another 2 months without us knowing. Now refusing to waive the extra billing saying it was our fault and they never got notice? Terrible excuses going back and forth. Unwilling to be helpful or find a resolution. Completely stressed and angry about this whole situation. Never use them

Spark are the worse, avoid

Spark nz 1star at the least. Keeps charging me monthly bills and im noteven registered with them anymore because i had too many unsolved problems left too long. I paid a bill off squared everything up and then closed my account only to have been sent another bill. Poor customer service and wait time ober the phone is ridiculous.

I’ve had no internet for almost 4 weeks. Chorus have said it’s a Spark issue and each time Spark does the same thing lodging it with Chorus. I can’t believe how bad the service and accountability for Spark is with protocols to resolve issues are. Shame a long standing NZ company has lost its credibility. I wanted to stay with them after 15+ years as a customer but really it’s astonishing the terrible service & hampster wheel they put you on as a customer without support. Beyond ridiculous

Total scams, I paid for the 48 hour unlimited data plan but the internet kept cutting off

Tech team go in circle and don't actually know what they are talking about, been lied to 3 times about when it would be connected each time waiting hour after time specified then ringing for an update went from 2pm to 5pm then from 5pm to 6.25pm well it's now 9.30pm and they have done nothing not to mention the wireless via SIM card is terrible

I got on here to read as WAS going to swap from ONE NZ. Well after reading I think i'd be jumping into the fire again. Who is a good provider when problems arise?? Where did you all go or to whom?

Calls drop on arterial routes in Auckland. If you run a business and travel a lot, expect this sub par service.

If travelling on SH1- southern motorway- expect the call to be dropped if you’re on hands free

Remuera Rd arterial routes for SH1- Eastern Bays

Too big to care. An extra star because customer service was polite

Be careful of these guys, they do not assist, and their account management is terrible. You are welcome to look at the speedtest dot net result (18370303090) for my Max Fibre connection. When you pay for 815MBS download, and the fastest you record during your three month contract is 23MBPS, then there is a problem with the provider. At least my previous provider had peaks of 700MBPS and never really dropped under 100MBPS.
It took two months of hassle just to link the product I added from my account, to my account.
As one of the biggest service providers in our country, this level of incompetence is really unacceptable. I think companies like these give the service industry a bad name.

Had a Women called Elvie help me today.
She stayed on the phone with me for about 1.5 hours helping me with an issue with my Wifi.
I really appreciated the time and patience she took with me.
In the end we figured out the issue and she sent me two free items to help fix the problem.

Cheers Elvie!
We need more friendly people like you x

Awful customer service. Smart Spark modem that has been disconnected for a couple of months whilst we moved house. Been dealing with Spark call centre for over 24hrs and they have taken my nz driving licence number, passport details and Permanent residency details and still cannot accept proof of rights to be in nz.
I already have the sim and modem and just need it to be reconnect. So much hassle for something so insignificant.

Prepaid packs are a joke, plus you can only top up starting from 10$. I made the mistake of topping up and purchasing a value pack then sent a text thinking oh surely enough time has passed for it to have processed. Then spark said I had low funds. I was off by 20 cents from a 21$ values pack that I had purchased that morning. WHAT A JOKE, This company also charges double on occasions, with absolutely ZERO help, their “help questions” makes you go in circles with no actual help or solution. Can never get a refund which is theft when it’s a double charge, but what can you expect from a company like that especially considering the type of people that work there. Absolute garbage company and people.