SpareRoom Reviews 2,370

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting their attentiveness and knowledge. Many people found the website user-friendly and dependable, appreciating the ease of navigation and the detailed search options, which saved them time. The customer service is consistently praised for being fast, friendly, and reliable, with quick response times and the availability of real human interaction. However, some customers also noted issues with the platform, mentioning that interactions felt fake or misleading, with some messages going unanswered. A few people experienced difficulties with identity verification and password resets, and some found the site not user-friendly, leading to wasted time.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Website

Reviewers highlight positive aspects of the website, often finding it user-friendly and effective for finding... See more

User experience

Customers had positive experiences with user experience, finding the app and website reliable, easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. Condominium Rental Agency
  2. Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spare room is awesome.

This app is great I like the way the verification process works I like how they eliminate the possibility for scams. An absolutely amazing app, that is useful to many students with a tough schedule between work, school, and travel. You can look for apartments or rooms I highly recommend this app.

3 March 2026
Rated 5 out of 5 stars

Requested Contact

I hadn't received a response for my ad inquiry in a few days. I reached out for a contact. Richard helped. The next day I was contacted and now I have an appointment to view the spare room.

20 February 2026
Rated 5 out of 5 stars

Great Customer Service

She was very knowledgeable in helping me navigate through my account. She listened and was patient with me. She shared the benifits of my account, and gave me tips in how to give a better response for rentals.

23 February 2026
Rated 5 out of 5 stars

AWESOME CUSTOMER SERVICE

I've had much success on SpareRoom than any other sites. Offering suitable matches with rooms and roommates, Awesome customer service and constantly on top of any related scams.
Best App Ever!
M

22 February 2026
Rated 5 out of 5 stars

I connected with someone to rent my…

I connected with someone to rent my spare bedroom within two weeks! This is a great service and I would highly recommend it. I paid extra to be able to respond immediately and it was totally worth it.

17 February 2026
Rated 1 out of 5 stars

This site is AWFUL for property owners!!

This terrible site sends me only people looking for a room in the sticks 50 miles away from my city property. Also, 100% of the "inquiries" have budgets less than half of my rate. I have spoken to support to no avail, yet they continue to take my money. Not anymore. Canceled.

14 February 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Nancy,

Thank you for contacting us and we're sorry to hear you were receiving matches for people looking further out than where your property is located.

We'd love to look into this for you and ensure you're getting more suitable matches - please get in touch at team@spareroom.com and one of the team will be happy to help.

Kind regards,
The SpareRoom Team

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