SpareRoom Reviews 2,370

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting their attentiveness and knowledge. Many people found the website user-friendly and dependable, appreciating the ease of navigation and the detailed search options, which saved them time. The customer service is consistently praised for being fast, friendly, and reliable, with quick response times and the availability of real human interaction. However, some customers also noted issues with the platform, mentioning that interactions felt fake or misleading, with some messages going unanswered. A few people experienced difficulties with identity verification and password resets, and some found the site not user-friendly, leading to wasted time.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Website

Reviewers highlight positive aspects of the website, often finding it user-friendly and effective for finding... See more

User experience

Customers had positive experiences with user experience, finding the app and website reliable, easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. Condominium Rental Agency
  2. Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Saved from scammers

An untrusted source made contact with me and before me even getting to the message , Zane and his team saved me. I truly appreciate this sort of alertness, time and support. I'm definitely recommending my friends who travel and seek accommodations to try Sublet. I've been scammed on other sites without even a note from the owners. I feel safe here

3 April 2026
Rated 5 out of 5 stars

Rebecca was incredibly helpful and…

Rebecca was incredibly helpful and professional throughout the entire process. She made everything easy to understand and was quick to respond to all my questions. Highly recommend her services at SpareRoom! I appreciate you Rebecca!

1 April 2026
Rated 4 out of 5 stars

Great R/M site but it did take a long time for me to get a roommate, but it was from this site that I got one!

I had my room for rent on this site for some time along with Craigslist and I finally just got a roommate from this site a couple of days ago. THANK YOU GOD!! I'm giving it a thumbs up however it took a long time and I re-edited my ad a few times throughout that. It's definitely an app though to place the room for rent and I'm sure people would have quicker luck than I did. Thank you SpareRoom!

29 March 2026
Rated 5 out of 5 stars

Last minute madness - Legit

I applied for one week and followed the site recommendations. I was in a hurry and other sites I tried to use were scam sites.
SpareRoom is very effective and I found the perfect place within a couple of days. I’m very pleased with the results and found me a great temporary place to lay my head. I’m very grateful.

28 March 2026
Rated 5 out of 5 stars

So Glad to Have Found SpareRoom!

I had advertised on SpareRoom that we had a small balcony room available in the Bay Area, and someone teaching classes in the area responded that she would like a room during the week (she goes back to her home in ski country over the weekends). She has been a lovely, considerate and thoughtful guest and roommate, and we are delighted to have her here.

26 March 2026
Rated 5 out of 5 stars

I love that it was easy to renew and…

I love that it was easy to renew and keep the ad going. I appreciate the whole setup of your website. Thank you for your assistance. I have deactivated my ad, but I’m constantly looking for tenants, so I will keep the ad deactivated until I need it again. Thank you.

20 December 2025
Rated 5 out of 5 stars

I signed up with SpareRoom

I signed up with SpareRoom, but I was praying that it wouldn't take forever to cross paths with the RIGHT person to share my home with!!! I sent invitations to everybody who messaged me. In a few days ... maybe 3 days later this kind young lady messaged me. Her and I talked for about 30 minutes and came to the same conclusion that was the her and I would get along nicely!!! It happened so quickly!!! ☺️☺️☺️ Thank you SpareRoom!!! Many blessings and miracles to you, your, me and mines!!! I believe that covers all of us!!! 🙏🙏🙏🥰🥰🥰

19 March 2026
Rated 1 out of 5 stars

Scammers

This company might be good to find rooms to rent, but not to post rentals, i was guided to pay for a record check to be able to post a rental, and was "denied" suppossely because i didnt past the record check, further investigation revealed that the case number they provided me with is fake. Which turned this into a scam, i got robbed by spare room for $15.00 be careful out there, i might be 1 of thousands of people trying to post a property, at 15 dollars per person is a lot of money.

16 March 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Henry,

Thank you for your review.

We do offer a verification service, which conducts a criminal background check against the individual wishing to be verified, using a service called 'Checkr'.

Regretfully, should a check be returned with a previous conviction, we're unable to override this, however, we've provided accurate information should you dispute your conviction, by either contacting the verification provider directly or the issuing court directly.

Should you have any further questions, please don't hesitate to reply to the email our customer service team have sent you.

Kind regards,
The SpareRoom Team

Rated 1 out of 5 stars

I am so dissapointed with this company.

I am so dissapointed with this company.
I have used them many times and have previously been very good. On this occasion i created a file and within minutes of subscribing was asked to verify using DIGITAL ID. I refused this and chose not to use the service. I requested a cancellation within minutes and over the week have been ignored or refused a refund. I am now looking into the formal complaints procedure

13 March 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hello,

Thanks for your review.

The ID verification you saw is not mandatory and is instead an additional feature offered with upgraded accounts and is completely optional.

Verified accounts can help reassure other users on the site that they are legitimate, however, please rest assured it's perfectly fine to use the site and advertise a room without completing ID verification.

It looks like you've been in touch with our customer service team and they're currently waiting to see if you'd still like to get a refund for the upgrade purchase you made with us. If you can get in touch with them to let them know at customerservices@spareroom.com they'll be pleased to assist.

Best wishes
The SpareRoom Team

Rated 5 out of 5 stars

Useful website

Found my current room on SpareRoom and still here 2.5 years later ! Started searching SpareRoom for my next apartment.

16 March 2026

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