Spa & Massage  Reviews 258

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and friendly demeanor, noting that they are skilled and tailor services to individual needs. People frequently highlight the excellent service and quality of the treatments, often describing them as exceptional and effective in relieving tension. The locations are also appreciated for being convenient, clean, and providing a relaxing atmosphere, with many consumers enjoying the overall user experience from arrival to the tea offered afterwards. However, some customers also noted an occasional experience of not wanting to return, despite generally positive feedback on the services.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and attentiveness of... See more

Location

Customers had positive experiences with the location. Many reviewers praise the central, easy-to-access... See more

User experience

Reviewers consistently mention positive feedback about the user experience. Customers frequently describe the... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high quality... See more

Based on these reviews

Rated 5 out of 5 stars

I have been getting massages here for the past 2 years and they have such brilliant masseuses that know EXACTLY what they are doing. They are friendly, warm and take care of areas that require more a... See more

Rated 5 out of 5 stars

I love this place since I was there the first time. I tried different therapists and they were all great until I found one that is just absolutely above what I would expect. Neil a therapist speciali... See more

Rated 5 out of 5 stars

Had my first ever massage, super friendly staff, relaxing environment and completely tailored to my needs. I attended spa & massage UKs Belsize Park branch which you can see as soon as you step out of... See more

Rated 5 out of 5 stars

I had an amazing lymphatic drainage massage session with Vanessa. From the moment I arrived, she made me feel completely comfortable and relaxed. Her technique is incredibly skilled — gentle yet... See more


Company details

  1. Massage Spa
  2. Massage Therapist
  3. Sports Massage Therapist
  4. Wellness Center

Written by the company

Expert massage therapy designed for lasting health and wellbeing. Spa & Massage offers treatments by experienced therapists (7+ years avg.) in a luxury Clinic setting: heated beds, organic oils, spa music, aromatherapy, and hot towels. Enjoy our signature Buddha Tea before and after every session. Book with Ease and discover the best Investment in Your Health & Wellbeing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had an amazing lymphatic drainage…

I had an amazing lymphatic drainage massage session with Vanessa. From the moment I arrived, she made me feel completely comfortable and relaxed. Her technique is incredibly skilled — gentle yet very effective — and I could genuinely feel the difference in my body afterwards.

She clearly knows what she’s doing and takes the time to tailor the session to your needs. I left feeling lighter, and deeply refreshed. On top of that, Vanessa has a calming presence that makes the whole experience even better.

Highly recommend if you’re looking for someone professional, knowledgeable, and genuinely great at what they do.

The whole experience was lovely, from the warm, welcoming reception to the tea after the session.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience here

I had a really great experience here! A really central and easy-to-access location and the loveliest staff. I had Evelyn and she targeted all the parts of my body that I told her were a bit tense. I had a lovely time there.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love it here

I absolutely love Richmond Spa and Massage, I try and get regular massages and I wouldn’t go anywhere else. You always receive a warm welcome and are really well looked after! Aga is my favourite masseuse by far, she is so attentive and really works in my problem areas. I would highly recommend booking a massage here!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Emilia was fantastic

Emilia was fantastic! She did an excellent job at relieving my shoulder injury but also providing a very relaxing massage, which is not easy to do. I would highly recommend her.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend to all!

I always have an excellent experience going to Spa & Massage, the staff are very knowledgeable and friendly. It has been great at alleviating my back and leg pain visiting regularly to help compliment my training routine. Highly recommend to all!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful massage experience

I had a wonderful massage experience. The therapist was professional, friendly, and made sure I was comfortable throughout the session. The atmosphere was calm, clean, and relaxing, which helped me unwind immediately. The massage itself was excellent — the pressure was perfect, and all the tension in my back and shoulders was relieved. I left feeling refreshed, lighter, and completely relaxed. Highly recommended for anyone looking to de-stress and recharge.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great massage, service, absolutely incredible!

Amazing massage but on top of it massage therapist was so nice and attentive, turned on the heat because I was cold and gave me another towel to cover me to keep me warm - little things like this matter to me.
And importantly they massage your chest/neck after massage to the lymphatic system going so you don’t walk out with a puffy face as it usually happens after the massage.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great therapists

Great therapists, I ve been going to different locations for more than a year on a regular basis. Really appreciate the discounted packages.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I had another great massage at Spa & Massage!

I had another great massage at Spa & Massage recently. Every masseur/masseuse is extra attentive and asks what customers are looking for at the beginning to ensure customers are happy! Very professional, highly recommend getting a package!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Massage in London

I have had several massage at multiple Spa and Massage locations and they are fantastic, attentive and knowledgeable! Always leave feeling calmer and more relaxed. Thank you!

24 March 2026
Unprompted review

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