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Spa Motors (Mid Wales) Limited Reviews 

537
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and completely devoid of pushy sales tactics throughout the entire experience. Many people highlight the smooth purchasing process, clear communication, and the impressive quality of the available vehicles. Buyers consistently note that test drives and vehicle collections are handled with absolute professionalism and care. Some reviewers were not happy with unexpected mechanical issues arising shortly after purchase and prolonged repair times. A few consumers also encountered inflexible dealership policies regarding test drives, along with frustrating communication and unresolved problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly staff members who make... See more

Product

Reviewers mention positive feedback about product quality, highlighting an excellent selection of... See more

Customer service

Consumers find customer service to be positive, highlighting polite, helpful, and professional staff members... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

Simon who dealt with us was not pushy,we were left alone to look around,Simon answered all our questions ,and deciding to buy a Škoda karoq the items we picked up on were addressed.the car was service... See more

Rated 5 out of 5 stars

Recently bought a Vw Tiguan from this company. Faultless service from start to finish. When we collected the car, it was absolutely immaculate. The attention to detail and understanding our budgets... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.8

Excellent

TrustScore 5 out of 5

537 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(537)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Spa motors

Excellent service from Spa motors, my father and daughter have always used this company. This was my first purchase from them, no complaints what so ever. Very helpful, made the purchase so very smooth.
Thank you Elliot

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, highly recommend

Great service again from the guys in the Llandrindod Wells branch, in particular Rob Doherty. The vehicle was immaculate when handed over to me and the company’s after care is also delivered to the same high standard.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

A good experience with Spa Motors

Lewis king ( sales controller ) is an excellent asset to the company, as a new customer I felt valued and respected, he informed me at all stages of the purchase and at each level, with that in mind it will encourage me to go back for future purchases. Highly recommended

23 April 2025
Rated 1 out of 5 stars

Zero stars but no option to change!!

Zero stars but no option to change!!
Absolute incompetence from beginning to end!
Very bad experience purchasing a car. Was leaking break fluid & tyre pressure grossly under inflated as well as other major faults when checked at a repayable garage. Customer service on the day of purchase like a circus!
I sincerely do not recommend this company unless you are desperate!!

7 February 2025
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Sue, it is disappointing to read your feedback on the vehicle that you purchased and our customer service, as when you last spoke to one of our directors you were open to us completing the required repairs, and it was also confirmed that the vehicle was safe to use - we were happy to complete the work at no cost to you, and this of course still stands if you would like to contact us.
When you purchased the vehicle, it was an exceptionally busy day, and our team were assisting many customers within the showroom. As I'm sure you can appreciate, we do our absolute best to keep waiting times to an absolute minimum, but there are sometimes occasions where there are multiple customers, and we work hard to continue to provide our usual high level of customer service.
As mentioned, we are more than happy to complete the repairs for you and hope to hear from you in due course.
Spa Motors.

Rated 5 out of 5 stars

Service and quality at Spa Motors

Elliot liaised with me via messaging, whilst I am apprehensive about remote vehicle purchase, I sent Elliot numerous questions and concerns. He answered all messages timely and precisely raising my confidence, especially with commitments. Elliot went over and above his job as sales and provided a much valued service, truth and honesty, a very rare trait.
I would recommend Elliot to supply a vehicle with trust and service and delighted that Spa Motors support their staff to deliver customer, care, service and quality vehicles. I will find it difficult not to buy my next vehicle at Spa and recommend anyone looking for a vehicle to consider checking out Spa Motors first.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Quality

This is the 4th vehicle I have bought from Spa in Hereford I have dealt with Elliot everytime and he is efficient and solution focused, he has also turned around every request in a short space of time.
Very pleased with every vehicle and the quality of customer service I have received from Elliot is outstanding!

28 March 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Was greeted by Carwyn, he was very polite and was more than happy to show me round what vans they had and answer any questions I had

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Simon, Hereford

Cannot thank Simon, at the Hereford branch, enough! He made changing our family car so easy and stress free! Unlike previous experiences with other companies! From the moment I stepped onto the forecourt Simon was super friendly, professional, honest and so helpful. Nothing was too much trouble and helped us find our perfect car. Simon is so knowledgable and actually knows what he’s talking about, was so confident and no question was too much for him. Thank you so much Simon! True asset to Spa Motors, Hereford! So busy but never once put us on the back burner or made us feel to be waiting, despite cha hing our minds on a few occasions. Well done Simon

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Simon was great to deal with

Simon was great to deal with. He helped me and my partner get into our car within 6 hours of enquiring.

He was diligent, quick and very personable.

The car we’ve had from him has been fab!

Can’t recommend him enough!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Carywn - Very helpful, will return for sure!

Carwyn welcomed me with open arms to the Brecon branch and was the reason I stayed looking for a new car with them.

He gave me a very good price for my old car and gave me a wide range of cars to select from based on my requirements and I couldn’t be happier with what I have right now.

He is a credit to the Brecon team and I will be coming back to him when I’m ready to swap cars again! Thank you

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

After purchasing a car for myself my partner then decided she needed a new car. Cannot thank Carwyn enough from transferring the car from another garage to our local one to the ease of the sale. Top work and would highly recommend. Thank you Carwyn

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Simon

Had great experience with Simon from choosing a new car and to exchange with the old car, he was extremely patient and helpful.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Elliott an absolute top sales man

Second time dealing with Elliott and Spa Motors. From the start his engagement and customer experience was delightful. Our requests, timeframe on collection where meet without any issues. An absolutely credit to the company.

Fully recommend, him and Simon

7 March 2025
Unprompted review

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