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Spa Motors (Mid Wales) Limited Reviews 

537
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the sales team is exceptionally helpful, friendly, highly knowledgeable, and completely pressure-free during showroom visits. Consumers strongly appreciate the clear communication, transparent guidance, and smooth purchasing process right from the initial enquiry to final collection. Some reviewers were not happy with the after-sales support and extended repair times. A few people experienced unexpected mechanical issues shortly after purchase or faced lengthy delays when getting their vehicles fixed. These customers noted that dealing with various post-purchase problems took much longer than expected and caused significant frustration.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the vehicle... See more

Service

Customers had positive experiences with service, often highlighting staff who were helpful and professional... See more

Product

Reviewers highlight positive aspects of product, noting an excellent selection of good quality vehicles that... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a stress-free and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

Simon who dealt with us was not pushy,we were left alone to look around,Simon answered all our questions ,and deciding to buy a Škoda karoq the items we picked up on were addressed.the car was service... See more

Rated 5 out of 5 stars

Recently bought a Vw Tiguan from this company. Faultless service from start to finish. When we collected the car, it was absolutely immaculate. The attention to detail and understanding our budgets... See more


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.8

Excellent

TrustScore 5 out of 5

537 reviews

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No recent history of asking for reviews

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4.8

All reviews

(537)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely super

Absolutely super, Joe was excellent. A very professional showroom and we simply love our vehicle. The driver who delivered our car was also engaging and professional. Great job!!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Spa Motors

Called into the Hereford branch as passing. Great selection of cars on offer. Simon was extremely helpful and straightforward to deal with. I am very happy with my new car and the service provided by Spa Motors.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Ryan - excellent member of staff

Ryan was extremely pleasant and helpful. i had a good experience at Spa and I hope that my new vehicle will prove to be a good buy. The whole transaction was very quick and efficient.
Thank you - Wyn Jones

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Really great team of salesman Elliot…

Really great team of salesman Elliot and Simon here at spa motors. Really helpful and informative.
Would definitely recommend buying a vehicle, I dealt with Elliot Williams he was excellent and very knowledgeable. Very happy with my new car and mr
Experience at spa motors ☺️
Emily Gordon

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been viewing the vehicle I…

I have been viewing the vehicle I wanted for a while and decided to go for it!..Wasn’t sure at first about Joe, 🤣, but after meeting him travelling all the way from Birmingham to Hereford, he put my mind at rest..👌🏾😊.
After returning again a few days later, I was met with the same service and was looked after by the team.
I ❤️ my new vehicle..😊

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We made and appointment to meet Elliot at Hereford and he took us for a spin in an automatic. I've never driver one and my son is learning to drive in one. We were very well looked after. Their coffee is amazing!! Elliot was calm and thorough and we had a very good experience. Very happy with our purchase and the customer service we received. Highly recommend!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Complete Satisfaction x 3!

My daughter, her husband and myself arrived back in the UK needing 3 family cars. Elliot took the time to listen to each of our needs which were all different and showed us each multiple options pointing out the pros and cons of each.
After we made our selections he was patient while we sorted our finances and ensured each car was ready to pick up when we needed it.
I am absolutely certain the next time we needed a vehicle, Elliot at Spa Motors will be our first stop.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I have never bought a car from Spa…

I have never bought a car from Spa before. I visited to browse their selection of vehicles suitable to tow a horse trailer.

Joe Bayliss asked me a number of questions as he showed me the available vehicles. He suggested that I should look at a Discovery which was held by their Herefordshire branch. I liked the look of it and he arranged for it to be brought over that afternoon. I ended up buying it.

Joe exhibited the highest professional standards and was courteous and knowledgeable. He made the process easy to understand, straightforward and efficient. What has been painful in the past definitely wasn't here.

He kept me informed over the next few days as to the state of readiness and I picked up the vehicle within the timelines he had described.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Nicely laid out website

Nicely laid out website, with plenty of car options for our range and price. Showrooms were fairly local to us, but chose to visit Hereford, as they had the make and model we were looking for.
Elliot our salesman, introduced us to the car and left us alone to explore the features to see if it was right for us. No pressure sales, just a good honest advice and knowledge provided. Decision made and the purchase process was straightforward and open. The car was serviced and prepared and after a few days, taken to Spa Motors Brecon site, for an easier pick up by us. Very happy with the process from start to finish and have no hesitation in recommending Spa Motors to anyone looking for vehicles in our area.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

Hi everyone
I am not usually the type to leave reviews negative or positive but in this case I will make an exception

Dealt initially with Carwyn then when visiting the garage for viewing a young gentleman man named Joe showed me around the vehicle.
Don’t let the youth of these two guys let you believe that customer service would suffer because of that , from the very first conversation to the handing over of the keys was faultless. Not at all pushy or impatient.

I am hoping this Truck will see my working life out but if it doesn’t I will be making a return visit to Soa Motors .

24 June 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. A huge thank you to Elliott - showed us a great range of vehicles and really pleased with our final choice. Walked us through the process step by step - great communication and support; nothing was too much trouble. Looking forward to happy motoring - thank you Spa and Elliott.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Ryan Lawrence

Can’t thank Ryan enough from the Llandrindod depot for a hassle free purchase of our new Peugeot 3008. His attitude and customer service was absolutely outstanding from start to finish. I will definitely be recommending Spa Motors to friends and family.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

New car with spa motors

I've just bought my new range rover velar from spa motors. Ryan their sales executive was very patient with me with my test drives and making sure I had everything I needed. Ryan didn't waste any time with helping me with my finance agreement and making sure everything was correct. I'll definitely be back to buy my next motor in the future. Thanks very much Spa Motors & Ryan

23 May 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, this is the 2nd vehicle we have had off Spa Motors, dealt with Ryan, really helpful, nothing was too much bother. Would highly recommend

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Whole experience was fantastic

Whole experience was fantastic. Simon was brilliant throughout. A great selection of vehicles made my choice quite difficult. So pleased with the car, 3 years old but like new. The process was very quick and easy, communication was brilliant. I would recommend this dealership without hesitation. Thanks you.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from Spa…

I recently purchased a car from Spa Motors Hereford and had the pleasure of dealing with Simon Walker throughout the process.

From start to finish, Simon was absolutely amazing, professional, friendly, and incredibly helpful. His customer service was second to none, making the entire experience smooth and stress-free.
It's rare to find such genuine care and attention these days, and I truly appreciate the effort he put in.

I would highly recommend Spa Motors Hereford, and especially Simon if you're looking for excellent service and a trustworthy dealership!

14 May 2025
Unprompted review

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