Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
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Review summary
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Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
885 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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All very efficient and professional and…
All very efficient and professional and a very competitive price.
23 June 2026
Reply from The Sovereign Cruise Club
Dear Swindon Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team to be efficient and professional. It is great to hear that you were happy with our competitive pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Howard,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team efficient, friendly and knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Guest,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team to be so helpful.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
It's time cruiser
Having never booked a cruise before, the gentlemen who assisted me over the phone was knowledgeable and helpful and able to guide me through the booking process with ease.
18 June 2026
Reply from The Sovereign Cruise Club
Dear Kim Wilson,
Thank you so much for your recent 5-star review.
We are delighted to hear that your first cruise booking experience was such a positive one. Our team takes great pride in providing knowledgeable guidance and making the booking process as simple and stress-free as possible.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good price knowledgeable staff
Good price knowledgeable staff . Have used sovereign several times and have not vbeen disappointed
18 June 2026
Reply from The Sovereign Cruise Club
Dear Robert,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable and our prices competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The swift response to my questions…
The swift response to my questions regarding the differing cabin options with the corresponding costs
18 June 2026
Reply from The Sovereign Cruise Club
Dear Alan Ormston,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team were able to respond quickly to your questions and provide clear information on the different cabin options and pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
very helpful and clear with the process
16 June 2026
Reply from The Sovereign Cruise Club
Dear Jacqueline Boughton,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team helpful and that the booking process was clear and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Responsive knowledgeable service as it…
Responsive knowledgeable service as it has always been for all my Cunard cruise bookings
Agents always have the time to discuss your requirements and you can trust their guidance and prices
Thankyou Elizabeth
17 June 2026
Reply from The Sovereign Cruise Club
Dear Mr G Mills,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable, responsive and helpful in finding the right cruise for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear John Lear,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently find our team quick to respond, polite and able to provide the information you need.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Outstanding service
Outstanding service. Concise, clear information delivered by courteous friendly staff.
16 June 2026
Reply from The Sovereign Cruise Club
Dear Maura,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received outstanding service and found our information clear and concise. It is great to know that our team’s friendly and courteous approach made a positive impression.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Victoria,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team to be professional and prompt.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very professional and helpful staff
Very professional and helpful staff, Poppy was first class in the way she dealt with our booking, we will definitely be using Sovereign again!!
16 June 2026
Reply from The Sovereign Cruise Club
Dear Mark Lynn,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such a professional and helpful service and made your booking experience a positive one. We are thrilled to know you will be choosing Sovereign again.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Fiona,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was patient, helpful and kind throughout the booking process. It is great that she was able to find the perfect cruise for you.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always happy …
Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold.
It’s always handy to have a brochure in front of you to look where cabin numbers are that are available.
We’ve used sovereign cruises before so always think of going through them if we don’t book direct with cruise line.
16 June 2026
Reply from The Sovereign Cruise Club
Dear Carol,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans was able to help you navigate the available cabin options, especially with it being a last-minute booking. We agree that having a brochure to hand can be very useful when comparing cabin locations and availability.
We appreciate your continued support and are grateful that you consider The Sovereign Cruise Club when planning your cruises.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Samuel Quick,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were friendly and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly service booking made easy
15 June 2026
Reply from The Sovereign Cruise Club
Dear Peter Marshall,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team friendly and that we made the booking process easy.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly
Friendly, helpful, knowledgeable about Cunard and all the services they provide plus there were savings to be made
15 June 2026
Reply from The Sovereign Cruise Club
Dear Derek,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team friendly, helpful and knowledgeable about Cunard and all the other cruise lines that we sell.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovreign have always undercut the fares…
Sovreign have always undercut the fares of their competitors and all the staff at Sovreign are always very helpful
1 June 2026
Reply from The Sovereign Cruise Club
Dear Mrs Anita Gwynn,
Thank you so much for your recent 5-star review.
We are pleased to hear that you have consistently found great value with Sovereign and that our team has been helpful throughout your bookings.
We look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
the service
1 June 2026
Reply from The Sovereign Cruise Club
Dear William Smith,
Thank you so much for your recent 5-star review.
We are thrilled to hear you were happy with the service you received.
We appreciate your feedback and look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
Good service but just a couple of bugs…
Good service but just a couple of bugs in the system. Often trying to go back a page it would jump right back to the beginning again - frustrating!
28 May 2026
Reply from The Sovereign Cruise Club
Dear Stella Pollard,
Thank you so much for your recent 5-star review.
We are pleased to hear you received good service, but we are sorry to learn about the issues you experienced with the cruise lines website. We understand how frustrating it can be when navigation does not work as expected.
We look forward to helping you plan your next cruise.
Kind regards,
The Sovereign Cruise Club
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