Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. Garden Center
  2. Christmas Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(789)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, great service

Item was advertised on Facebook at a better price than I found elsewhere. I have shopped online here before and was happy to return. Delivery is always prompt and items are very nicely packaged. It arrived within 3 days and will be great addition to my collection.

23 January 2026
Rated 5 out of 5 stars

New Barbecue

I bought a new bbq at a great sale price. My son had bought one last year and recommended Southwood and the Grill Stream bbq.
I needed to check as the cover was listed as out of stock but they found one and the order was delivered in a week. Ordered on 22 jan and delivered 26th

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time
Staff are always very helpful and friendly
Items available are always great but the garden centre is well worth a personal visit has a great cafe too

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Premier Warm White LED lights

I bought Premier Warm White LED Multi Action Christmas Cluster Lights Cluster Brights from this firm two days ago. They were very reasonably priced. The firm were excellent in their communications and the lights arrived today .

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

My order was received extremely quickly and I am very pleased with both the quality and price of the items. The garden gloves are comfortable and seem very robust. The garden shoes are sturdy and the terracotta pot feet are a very good price, I wish I had bought more.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Stunning customer service

Excellent customer service from online order placement to rapid delivery of the goods. Even a thank you card in with the goods.
A benchmark for customer service - well done and thank you to the team.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quickly to post out my on line order. Unfortunately there was a problem with it, not Southwoods fault. They responded very quickly and the issue was resolved with a replacement.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Southwood garden centre have visited…

Southwood garden centre have visited it, staff loverly and helpful. I have ordered online as well, great fast service, fast delivery packaged well so no damage in transit. Will definitely order again from them.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Snow Globe

Quick delivery, Item was received well packed and just as photo. Very pleased with the lovely snow globe.

23 December 2025
Rated 5 out of 5 stars

Excellent all round experience

Excellent all round experience- bought two sets of window lights, exactly what I wanted, and they arrived the next day. Thank you and very best wishes 🎄

13 December 2025
Unprompted review
Rated 4 out of 5 stars

Premier 62m cluster Xmas lights

I ordered 62m cluster lights as I couldn’t find them in stock locally and needed them for a pre Christmas do at home , delivery was fast as I paid the extra and they came on time, they were however in 2 pieces so didn’t work, as we were desperate for them, and luckily my husband is an electrician, he soldered them together and they work . They are not cheap either at £130. If I had had more time I would have returned them .

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We bought a pre-lit christmas tree last year and when we went to set it up this year we found the lights were not working . I rang the company and was given the name of the person to email which i did the same day which was a Monday. On the Tuesday i received a reply saying a new replacement tree was on its way and would arrive on the Wednesday which it did. I emailed to say i had it and the next message informed me that arrangements had been made for the other tree to be collected on the Thursday which it was.
The company has excellent customer service and go above and beyondto help thwir customers without fuss.I have used them before and will use them again for sure

8 December 2025
Unprompted review

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