I have been a patient at 'South Face' for over 16 years. I recently had a 'full body' inspection. I usually see Dr Robertshaw annually & Nurse Amanda on occasions. Years ago Dr Robertshaw identified... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more
Company replied
A stressfree experience. Removal of a growing lump on my cheek. This was removed and stitched with a large dressing. This has now been removed and is healing well before the stitches are removed nex... See more
Clinic is easy to find and easy parking onsite. Check in and waiting area good. Dr Luna was very friendly and approachable. She not only checked the lesion I had been referred for, but also checked ge... See more
Company replied
Company details
Written by the company
Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.
Contact info
Nuffield House, 63 Lansdowne Road,, BH1 1RW, Bournemouth, United Kingdom
- 01202 70 2827
- info@southfaceskin.com
- southfaceskin.com
4.9
Excellent
460 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sharon made me feel very relaxed with…
Sharon made me feel very relaxed with the procedure and fully explained what I should expect following the treatment.
1 April 2026
Reply from Southface Dermatology
Thank you so much for your kind words! We're delighted to hear that Sharon made you feel relaxed and took the time to fully explain the procedure and aftercare. Ensuring our clients feel comfortable and well-informed is really important to us. We’ll be sure to pass your lovely feedback on to her!
Southface Dermatology
Reply from Southface Dermatology
Thank you for your 5* review!
Kind regards,
Southface Dermatology
I had another hydro facial
I had another hydro facial , they are fabulous and of course the wonderful staff who look after me so well.
I’ve had very positive comments on how good my skin looks 😊
27 March 2026
Reply from Southface Dermatology
Thank you so much for your lovely review.
We’re delighted to hear how much you’re enjoying your hydrafacial treatments — and even more so that you’ve been receiving such positive comments about your skin! It’s always wonderful to know our patients are seeing and feeling the benefits.
We’ll be sure to pass on your kind words to the team, who will be so pleased to hear how well you feel looked after.
Southface Dermatology
Always great advice and treatments I…
Always great advice and treatments I have had so many positive comments about my skin since having laser and using the great products available at southface .
1 April 2026
Unprompted review
Reply from Southface Dermatology
We’re delighted to hear how pleased you are with your treatments and that you’ve received so many positive comments about your skin — that’s exactly what we hope for! It’s also great to know you’re enjoying the products recommended by the team.
Southface Dermatology
Easy to book....early appointment...great appointment
I booked this appointment to get reassurance through a total body mole check. The appointment was easy to book, I was seen very quickly. The appointment was well done, very thorough and very reassuring.
I would recommend that people have this done.
1 April 2026
Unprompted review
Reply from Southface Dermatology
We’re so pleased to hear that you found the booking process straightforward and that you were seen promptly. It’s great to know your full body mole check was thorough and, most importantly, reassuring.
Thank you as well for recommending this type of appointment — regular skin checks can be incredibly valuable for peace of mind and early detection.
We really appreciate your feedback and look forward to welcoming you again in the future.
Southface Dermatology
Dr Martin was very gentle and happy to…
Dr Martin was very gentle and happy to discuss my various queries. The treatment was not uncomfortable and she explained about the time scale for cryotherapy to work.
25 March 2026
Reply from Southface Dermatology
We’re so pleased to hear that Dr Martin made you feel comfortable and took the time to carefully discuss your concerns. It’s great to know the treatment was well tolerated and that you felt fully informed about what to expect from your cryotherapy.
We really appreciate you taking the time to share your experience and look forward to welcoming you back if you need us in the future.
Southface Dermatology
Thank you Dr Robertshaw for seeing my…
Thank you Dr Robertshaw for seeing my elderly Mother excellent service and kind helpful staff
25 March 2026
Reply from Southface Dermatology
Thank you very much for your kind words.
We’re so pleased to hear that your mother had a positive experience with Dr Robertshaw and that you found the team to be kind and helpful. Providing compassionate, attentive care—especially for our older patients—is very important to us.
We truly appreciate you taking the time to share your feedback and hope to welcome you both again in the future.
Southface Dermatology
A truly high end dermatologists with…
A truly high end dermatologists with exceptional staff. Dr Helen Robert-Shaw I cannot recommend enough! i go for annual mole reviews and I feel in such safe hands. As for tweak-ments - I think this has to be the best possible place to go - based on Dr Robert-Shaws being a walking advertisement.
24 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your wonderful review.
We’re delighted to hear how confident and reassured you feel during your annual mole checks — providing a safe, thorough, and supportive experience is always our priority. It’s also fantastic to know how highly you rate your experience with Dr Helen Robertshaw; we will be sure to share your very kind words with her.
We truly appreciate your trust in us for both your medical and aesthetic care, and we look forward to seeing you again for your next visit.
Southface Dermatology
Excellent Experience
Southface was recommended to me by a Dermatologist.
I’ve had treatment at Southface a number of times now and have always had a good experience and great results.
My latest visit was for laser treatment with Nurse Amanda. Amanda is always friendly, professional and knowledgeable. My overall experience has been excellent.
25 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you very much for your kind review and for choosing Southface following your dermatologist’s recommendation.
We’re delighted to hear that you’ve consistently had a positive experience with us and that you’re pleased with your results. It’s especially lovely to know that Nurse Amanda has made your visits both comfortable and informative — we will be sure to pass on your kind words to her.
We truly appreciate your continued trust in us and look forward to welcoming you back again in the future.
Kind regards
Southface Dermatology
Excellent
Excellent, friendly service. I felt confident that I was in expert hands. The technology is very impressive, but you always need that human interaction, and that is what was provided.
24 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your lovely 5* review.
Kind regards,
Southface Dermatology
Such a valuable service…
Such a valuable service particularly because the current wait times for non urgent NHS Dermatology are more than 2.5yrs! I was able to get an appointment for my daughter to see a Consultant Dermatologist for a 30 minute within 2 weeks and for a very reasonable fee.
We saw Dr Alice Plant who was very thorough and addressed all of my daughters concerns kindly and carefully making sure everything was understood. She now has a clear treatment plan going forward and quick access to go back at any time should she require any prescription medication. It was also very nice to be given a list of the best and most appropriate topical creams that can be bought over the counter in most chemists.
23 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that you were able to access a timely appointment for your daughter, especially given the current waiting times for dermatology services. It’s great to know that Dr Alice Plant provided a thorough and compassionate consultation, and that your daughter now has a clear and reassuring treatment plan in place.
We’re also glad you found the additional guidance on over-the-counter treatments helpful — we always aim to ensure patients leave feeling informed and supported in managing their skin health.
Thank you again for your kind feedback, and please don’t hesitate to get back in touch if we can assist you in the future.
Warm regards,
Southface Dermatology
Visited twice and so pleased with the…
Visited twice and so pleased with the standard of service i received .
Very experienced , knowledgable and above all , friendly and affordable
Ian
18 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your 5* review - If there is anything else we can help you with in the future, please don't hesitate to let us know.
Many Thanks,
Southface Dermatology
Great experience
I’m had a thorough skin check and a mole removed. Very pleased with the service.
19 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you for your kind words!
Southface Dermatology
Would highly recommend
I have had been to the Southface Clinic in Christchurch several times over the past few years. Dr Luna has treated me mainly for sun damage. I have also had 2 minor surgical procedures at the clinic. I have always been happy with my treatment and feel reassured.
It’s also good not having to wait ages for an appointment when you are feeling worried.
16 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you for taking the time to share your experience. We’re so pleased to hear that you’ve been consistently happy with your treatment over the years and that you feel reassured in our care.
It’s great to know that Dr Luna has been able to support you effectively, both with treatment for sun damage and your procedures. We also understand how important timely appointments are, especially when you’re feeling concerned, so we’re glad we could be there for you when needed.
Your continued trust means a great deal to us—thank you again for your kind feedback.
Always a very friendly environment from…
Always a very friendly environment from reception to clinic. My treatment was handled with care and understanding and I will not hesitate to recommend Southface Dermatology.
16 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you so much for your kind feedback. We’re really pleased to hear that you experienced a friendly and welcoming environment from reception through to your clinic visit.
It’s wonderful to know your treatment was handled with care and understanding, and we truly appreciate your recommendation of Southface Dermatology. We look forward to supporting you again whenever you need us.
I can thoroughly recommend Southface…
I can thoroughly recommend Southface Dermatology. The staff are all very pleasant and the service is second to none.
10 March 2026
Unprompted review
Reply from Southface Dermatology
Thank you very much for your wonderful recommendation. We’re delighted to hear that you found our team pleasant and the service to be of such a high standard.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience with Southface Dermatology.
Southface are an excellent organisation…
Southface are an excellent organisation My experience with Doctor Alice Plant has been very kind and understanding and totally professional.
4 March 2026
Reply from Southface Dermatology
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience with Dr Alice Plant and that you felt cared for with kindness, understanding, and professionalism.
Your feedback means a great deal to our team at Southface, and we truly appreciate you taking the time to share it.
Professional and effective treatment
I sought advice and possible treatment for 5 different skin issues and they were all dealt with in one appointment. I had 2 issues treated effectively and was given advice and treatment options for the others including a letter to my GP to ask if they would prescribe a cream.
I was treated in a very professional and sensitive way. It was good value for money and saved a 6 month NHS wait.
25 February 2026
Reply from Southface Dermatology
Thank you so much for your fantastic review. We’re really pleased to hear that you felt all your concerns were thoroughly addressed in a single appointment and that you found the treatment effective.
It’s especially important to us that patients feel treated with professionalism, sensitivity, and care, so your feedback means a great deal. We’re also glad we could provide timely support and help you avoid a long wait.
Thank you again for taking the time to share your experience—we truly appreciate it and look forward to helping you again if needed.
Reply from Southface Dermatology
Thank you so much for your 5-star review!
Caring and efficient
Good atmosphere, no feeling of rush or time pressure. Solved my problem.
3 March 2026
Reply from Southface Dermatology
It’s great to know we were able to solve your problem, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future!
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