The Sound Shop Reviews 

331
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was looking for a specific part for a very old system. These guys went out of their way to contact the manufacturer and order for me. The service and communication were unbelievable. can't reco... See more

Rated 5 out of 5 stars

I [an English based backline tech.] was looking for a particular item, ['Talon' guitar stands by Shubb,] and this great shop had the last few. I had easy communication with the people here, all very h... See more

Rated 5 out of 5 stars

Recently placed an order with Soundshop,It was concert ear plugs that I needed for Metallica on Friday.I was worried i wouldnt have them in time but they arrived today.Exceptional service thankyou ver... See more

Rated 5 out of 5 stars

I'm a repeat customer with the Sound Shop and it's the exceptional service that brings me back everytime. They are always courteous, knowledgable, helpful and friendly and go out of their way to deliv... See more

Company replied

Company details

  1. Music Store
  2. also in
  3. Music School

Written by the company

Ireland’s Favourite Music Store! The Sound Shop in Drogheda Co. Louth has been supplying musicians, both beginners and professionals from all over Ireland for more than 54 years We sell guitars, pianos, keyboards, amplifiers, battery operated speakers, pa systems, lighting equipment, brass and woodwind, music books, violins, ukuleles, cables and accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

331 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(331)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with experience in Sound…

Very happy with experience in Sound Shop Drogheda.
Big selection of ukulele.
Assistant was very knowledgeable and helpful.
Very pleased with purchases.

6 December 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Carmel,
Thank you very much for the stars and the comments. We are extremely grateful to you
Adam

Rated 5 out of 5 stars

Harmonica C

Customer service excellent. The lady I dealt with was knowledgeable, friendly and extremely helpful. A great first contact for any company. Well done!

7 November 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Anne,
Thank you very much for your review and generous comments. Very much appreciated -Ill pass them onto Barbara
Adam

Rated 5 out of 5 stars

Great experience

They went out of their way to get the guitar I wanted

5 December 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Marian,
Thank you very much for your review and generous comments. Very much appreciated
Adam

Rated 5 out of 5 stars

Great service

Great service, fast delivery. Got my order the following day!

26 November 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Tom,
Thank you very much for your review and generous comments. Very much appreciated
Adam

Rated 5 out of 5 stars

Covenient

Covenient, good quality products, friendly and helpful staff

24 November 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Anne
Thank you very much for your review and generous comments. Very much appreciated
Adam

Rated 5 out of 5 stars

Adam Hall Speakers

Great experience, items as described, prompt delivery and would highly recommend to anyone

24 November 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Robbie,
Thank you very much for your review and generous comments. Very much appreciated
Adam

Rated 1 out of 5 stars
The Sound Shop logo

Reply from The Sound Shop

Hi Lauren,
Im sorry your order has taken this long. We sent it on 25th November and we have sent an email to GLS to see what the delay is with it. I should have an answer for you tomorrow
Adam
Hi Lauren,
Just got a reply from GLS apologizing for the delay. Your package will be delivered tomorrow
Sorry again for the delay
Adam

Rated 5 out of 5 stars

Fast delivery, well packaged, competitive pricing

I needed a good quality replacement mic stand quickly and went to the usual overseas online names to choose a suitable model, but found they couldn't deliver in time, possibly due to weight or local stock levels.

Searching for an Irish supplier who might deliver more quickly, I was delighted to find the item in stock at the Sound Shop, and with pricing very competitive with the bigger names.

I ordered just after 11am on a Thursday and it was dispatched from Drogheda later that afternoon. Their courier let them down slightly by not delivering on Friday as expected, but it reached me here in Dublin today early on Saturday afternoon.

On inspecting the outer packaging, I initially thought that the wrong item had arrived, but it turned out my mic stand box was placed inside a surplus box from a larger stand. Another retailer had shipped a previous mic stand without any extra packaging, which damaged the mic stand's box, so it was nice to see this extra attention to detail.

I will certainly be considering the Sound Shop again for future purchases.

24 November 2022
Unprompted review
The Sound Shop logo

Reply from The Sound Shop

Hi Kieran,
Thank you so much for your review and extremely kind words. They are both much appreciated
Adam

Rated 5 out of 5 stars

I placed my order via website late on…

I placed my order via website late on the Friday and they rang the following morning to say they could deliver it. I wasn't expecting it for a few days. They were a pleasure to deal with and I've no doubt I can call if I have any questions. I'll be going back for more music gear.

19 November 2022
Unprompted review
The Sound Shop logo

Reply from The Sound Shop

Hi Joanne,
Thank you so much for your review and extremely kind words. They are both much appreciated
Adam

Rated 5 out of 5 stars

Perfect !!!

Perfect!!!!!!!

14 November 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Mark,
Thank you so much for the review - much appreciated
Adam

Rated 5 out of 5 stars

Communication made

Communication made and order been delivered

20 October 2022
Unprompted review
The Sound Shop logo

Reply from The Sound Shop

Hi Damien,
I am sorry for the delay with your order. The product you ordered was out of stock when you ordered it and it went on back order. We were told initially that they would be here the following week, but they were delayed again. But they are due to arrive with us on Monday or Tuesday and we can send them out to you then.
BTW, which address were you sending emails to? We normally get a response out to customers within 48 hours, so Im sorry that didn't happen
Adam

Rated 5 out of 5 stars

New guitar amp

Great to get the amp delivered so quickly and from an Irish shop. I'll definitely be using this website again. Thanks lads

26 October 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Michael,
Thank you so much for your review and kind comments. We are very grateful to you - and for your business
Adam

Rated 5 out of 5 stars

Fantastic products and service

I had an amazing experience with Adam when I went to the Sound Shop to purchase a PA system. He was extremely knowledgeable, friendly and considerate when talking through different options. The products are great. Couldn’t recommend this place higher. Thanks!

10 October 2022
The Sound Shop logo

Reply from The Sound Shop

HI Susan,
Thank you so much for your review and kind comments. And the business
All of it is very much appreciated
Adam

Rated 1 out of 5 stars
The Sound Shop logo

Reply from The Sound Shop

Hi Janine,
In relation to stock, our products either say "In stock" , "Out of Stock" and "Available on backorder". The available on back order is mainly a feature used in the book department as we do weekly orders with our supplier in the UK. The book that you ordered was available to order on backorder, ie wasn't in stock
I have been told that the book your ordered will be back in stock with the supplier in the UK which means it will be about another 2 week wait. I can do a refund now for you if that is too long?
Apologies again about the delay
Adam

Rated 4 out of 5 stars

Had no problem finding item I required

Had no problem finding item I required
Had some difficulty trying to pay by credit card it took four attempts

11 October 2022
Unprompted review
The Sound Shop logo

Reply from The Sound Shop

Hi Peter,
Thank very much for your review. Sorry your had trouble with your order - unfortunately we are in the hands of the credit card companies and banks when it comes to that part of the transaction - but we will pass your comments on
Thanks again,
Adam

Rated 5 out of 5 stars

Delivery very quick

Delivery very quick. Would highly recommend. Quick and easy. No fuss. 5 stars

27 September 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Shaun,
Thank you very much for your review and comments. They are very much appreciated
Adam

Rated 5 out of 5 stars

KAM RZ15AP

Hi there, I ordered their mobile speaker, KAM RZ15AP. It arrived on time and it does really have the power I required. I also needed some paper work from them prior to my purchase, as I bought it through a grant. This they supplied no bother.
All good, Senan.

21 September 2022
The Sound Shop logo

Reply from The Sound Shop

Hi Senan,
Thank you very much for your review and comments. They are very much appreciated
Adam

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