Soulsent logo
Visit website

Soulsent Reviews 126

•
TrustScore 4.5 out of 5

4.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often noting that it matches the description and exceeds expectations in terms of quality. People frequently praise the efficient delivery service, highlighting its speed and the good condition in which items arrive. The ordering process is also consistently described as easy and straightforward, contributing to a positive overall user experience. However, some customers experienced issues with the product, such as the black paint peeling off the clip or the magnet not working after a few days. A few people also mentioned that the bracelets were too large for smaller wrists and lacked adjustability, while others received cards with errors or squished text.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the product's quality, noting... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of the... See more

Order

Clients share positive opinions on the ordering process. Many reviewers found the online ordering system easy... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little unsure about buying this product. 1: I didnt know if the website was legitimate?. Was i being scammed? 2: i wasnt confident the product would as nice as it looked on line? Let me r... See more

Rated 5 out of 5 stars

This bracelet is exactly as described and I can't wait to give it to my grandson. The delivery time was quick with notifications regularly and packaging was great. So very happy with this order. Th... See more

Rated 5 out of 5 stars

Great delivery service and I love the subscription written inside. Words that have meaning when one is down. I couldn't work out how to undo the bracelet but worked it work! Bracelet could've been a... See more

Rated 5 out of 5 stars

I had a great experience with Soulsent. Communication was excellent, delivery was very quick, and the product quality is exactly as described. Everything went smoothly from start to finish. I’ll defin... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Error ridden sentiment card

Ordered two “my son” bracelets for my sons after what has been a difficult year. When bracelets arrived, bracelet was nice, however the card that came with it with the special message written on it was full of errors. Sentences were squished together with no spacing between words leaving it a jumbled mess. Contacted soul sent who apologised and said it was part of their current production. I asked for replacement cards to be sent which has been denied and I was offered the excuse that this was their current production so that’s how they’re coming. I asked to get a refund and I was informed that I’d have to send it back to them to Florida USA when I’m in Australia. Postage would be at my expense which would take half of my refund. Really unimpressed with their customer service.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service and I love the…

Great delivery service and I love the subscription written inside. Words that have meaning when one is down. I couldn't work out how to undo the bracelet but worked it work! Bracelet could've been a little bigger for those with bigger wrists.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

To easy

What to buy your older son or daughter is hard but words of encouragement and love are a priceless that's why I purchased this product thank you

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and exactly as described

This bracelet is exactly as described and I can't wait to give it to my grandson.
The delivery time was quick with notifications regularly and packaging was great.
So very happy with this order. Thinking about getting one for my son

6 October 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look