Soulful Food Reviews 

672
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup -... See more

Company replied

Rated 5 out of 5 stars

Fantastic tasting meals make your life so much easier, getting in from work do some veg or salad pop a meal in the microwave bobs your uncle. Also communication from the guys at soulful food is grea... See more

Rated 5 out of 5 stars

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!! The prepackaged week supply box was very good value for money and I will de... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Grocery Delivery Service
  5. Online Food Ordering Service

Written by the company

Soulful Food makes delicious ready meals, soup and salad dressing with nutritional goodness in an easy to use OnePot, available for retail and wholesale.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

672 reviews

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No recent history of asking for reviews

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4.3

All reviews

(672)

1 review in the last 12 months

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Rated 4 out of 5 stars

NON-VEGAN On A diet, Great Way of Trying Conversion Before You Go!

As a non-vegan, I find the pots great for either a mid-day light meal or an evening supper. As a non-vegan, I am currently using the pots as a slimming aid, and a taster of what awaits me on the other side.

While you can return the packaging, its excessive, seems to be one size fits all (a little like Amazon). TBF, I don't know what else they could do, its similar to Gousto, Hello Fresh etc.

I used to buy from Tesco, but they only have a restricted range, so went direct on a 14 day repeat. with 20 or more pots to choose, boring it isnt.

20 February 2022
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Reply from Soulful Food

Really glad you're enjoying our meals as part of your healthier lifestyle. We are looking at ways we can reduce packaging, but as you say, it can be returned to use again for future orders (or it can be recycled too). I hope you enjoy the rest of the range.

Rated 5 out of 5 stars

delicious meals

delicious meals, though some were too spicy for my English palate.

17 February 2022
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Reply from Soulful Food

Glad you enjoyed the meals and thank you for the feedback. We are definitely thinking about future meals with a bit less spice, so watch this space...

Rated 5 out of 5 stars

Superb service

Easy to order, well-packed, you can choose your delivery date (very useful as we wanted these to take on holiday with us.

12 February 2022
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Reply from Soulful Food

Thanks for taking the time to review us. Glad you enjoyed the flexibility of our delivery and hope you had a great holiday!

Rated 5 out of 5 stars

Good service

Good service, just as they said in the website.

10 February 2022
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Reply from Soulful Food

Thank you for taking the time to review us.

Rated 2 out of 5 stars

Arrived 4 days late

Arrived 4 days late, 2 items missing. Although offered a discount on the next order of 20% the means are more like thick soups.

8 February 2022
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Reply from Soulful Food

We're very sorry that this happened to you and hope the refund we gave and discount went some way towards making up for the poor service. We're looking into why the meals weren't dispatched on time and hope we can tempt you to try them again in future.

Rated 2 out of 5 stars

Won't buy again

The use by dates on most of the pots were within 2 days of the delivery. And some pots had no date on them at all. I've no idea if this means the user by date is something to take note of or not. I emailed to query this, but no one replied. So I've ended up with lots of waste, as i won't be eating these.. I won't buy again. For me, this was a waste of money

8 February 2022
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Reply from Soulful Food

Hi there, we're very sorry that you received products with such short shelf life. We would usually deliver with at least 5 days so this is not the norm. We've been looking for the email from you but can't find anything with your address so would you mind dropping us another email as we would love to resolve the situation. You can get us at hello@soulfulfood.com

Rated 5 out of 5 stars

Tasty healthy food

Having been poorly for some time with long Covid, I felt I wanted a little simplicity in my life at present. I ordered a selection box to give it a try. I don't like using microwaves so was very happy I could just heat on the hob for 6 mins, and then I eat straight from the saucepan, couldn't be easier!!! On top of that its vegan, I chose gluten free and very tasty. The amount is sufficient but very easy to top up with your own food if feeling super hungry one day. Was delivered on time. More than happy with all the service would recommend.

5 February 2022
Unprompted review
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Reply from Soulful Food

Thank you for taking the time to leave us a review and we hope you get better soon. We're glad our meals could help you out.

Rated 5 out of 5 stars

Whole fast food

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup - plant-based Whole Foods using natural ingredients with minimal processing. With a really diverse range but most importantly all of them taste fantastic. And it’s so easy to top and tail them with your own ingredients if you want.

4 February 2022
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Reply from Soulful Food

Thank you for your review and we're glad that you enjoy our simple approach to making hearty, tasty meals. We're always keen to hear how people use them so if you have recommendations on the things you added do let us know!

Rated 5 out of 5 stars

A non-veggie loves these meals!

My friend loves the meals I sent him and he's a meat eater so they must be tasty! Great price, great service, great choice.

26 January 2022
Unprompted review
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Reply from Soulful Food

Well that's the highest praise! Thanks for leaving a review

Rated 5 out of 5 stars

Great product and service

Great product and service. Delicious and healthy.

25 January 2022
Unprompted review
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Reply from Soulful Food

Glad you're enjoying Soulful and thank you for the review.

Rated 2 out of 5 stars

Missing meals, ignored by company

I was excited to try Soulful Food's fresh meals after reading so many good reviews about them online. I ordered 12 different meals and was really disappointed when only 10 of them arrived, even though I had been charged for all 12 and on the day of arrival I received a confirmation email that all 12 meals were on the way. Immediately I sent them an email to them to ask what had happened and to be refunded for the missing meals. It is almost two weeks later and I have heard absolutely nothing from them and cannot find any other way to get in contact.

23 January 2022
Unprompted review
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Reply from Soulful Food

We're very sorry that you had this experience and it certainly isn't our usual level of service. We know how frustrating it is to get bad service. On looking into our communications we did receive an email from you on the day of this review which was replied to promptly, but having looked through our records didn't seem to receive any previous emails. We hope the refund on the missing pots and the discount on future orders mentioned in our email reply will help to rectify the situation.

Rated 5 out of 5 stars

Delicious food

Delicious food, ideal if there's just one of you eating vegan and very quick to prepare.

19 January 2022
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Reply from Soulful Food

Thanks so much for leaving a review - we're so glad you like our meals!

Rated 5 out of 5 stars

All round great food and service.

Excellent communication. Delivery as scheduled and as described. Excellent service, delicious food.

17 January 2022
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Reply from Soulful Food

We couldn't ask for more in a review. Thank you!

Rated 5 out of 5 stars

Fantastic tasting food at a great…

Fantastic tasting food at a great price. Great delivery options. Would definitely recommend and will be using over and over again!

16 January 2022
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Reply from Soulful Food

We always like a recommendation... spread the word. And thank you for your review.

Rated 4 out of 5 stars

Have used Soulful Food three times now

Have used Soulful Food three times now. We are trying to eat more plant based/vegan meals and we discovered Soulful pots. The flavours are amazing and a pot is plenty for a lunch. We have had issues with deliveries and a misunderstanding with orders but their customer service team dealt with the issues very quickly and kept us up to date. Would highly recommend. We found that stock in the big name supermarkets was inconsistent so its far easier to order the selection box directly from Soulful. Usually comes next day

10 December 2021
Unprompted review
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Reply from Soulful Food

Thanks so much for your review. Sorry to hear you had delivery issues, but glad we could sort it out. Feel free to let the supermarkets know you want to see us on their shelves!

Rated 5 out of 5 stars

Scrumptious, healthy & hearty food.

Deliciously healthy & hearty food. The Soulful Onepots are a smorgasbord of deliciously flavoursome vegetarian cuisine. Crisp textures, quality ingredients & keen pricing ensure that the Onepots are my ready meal of choice from this socially responsible company.

9 December 2021
Unprompted review
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Reply from Soulful Food

Thank you so much for this fab review. We're glad you enjoyed the OnePots and loving the use of 'smorgasbord'!

Rated 5 out of 5 stars

Really delicious healthy food in…

Really delicious healthy food in minutes....what is there not to love! We are having a new kitchen installed and these meals have been a godsend, as at the moment we have no oven or hob to cook on. I will continue to buy them even when my new kitchen is finished!

22 November 2021
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Reply from Soulful Food

We quite agree - what's not to love! Thank you for the review Irene and hope your new kitchen is looking great.

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