Soulful Food Reviews 

672
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I really rate this product highly. I’m always looking to prepare meals from scratch using Whole Foods myself with a plant based emphasis. If I haven’t got time these one pots are a fantastic backup -... See more

Company replied

Rated 5 out of 5 stars

Fantastic tasting meals make your life so much easier, getting in from work do some veg or salad pop a meal in the microwave bobs your uncle. Also communication from the guys at soulful food is grea... See more

Rated 5 out of 5 stars

I’m going through chemotherapy and everything tasted horrible for sometime BUT not Soulful Food vegan food offerings!! The prepackaged week supply box was very good value for money and I will de... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Grocery Delivery Service
  5. Online Food Ordering Service

Written by the company

Soulful Food makes delicious ready meals, soup and salad dressing with nutritional goodness in an easy to use OnePot, available for retail and wholesale.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(672)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of pots

Good selection of pots. The ones that I've had so far have been very tasty. Will buy again.

9 May 2022
Soulful Food logo

Reply from Soulful Food

Glad that you're coming back for more! And thank you for taking the time to review us

Rated 5 out of 5 stars

Do try this brand - delicious and tasty

Just spotted this brand at my local Co-Op. A passing staff member said it was new in the store & I should try it. I did, and purchased the Butternut, Lentil and Spinach hotpot. It was absolutely delicious and I plan to try out the other options soon. The re-usable lidded plastic container is a bonus - how thoughtful.

7 May 2022
Unprompted review
Soulful Food logo

Reply from Soulful Food

We're thrilled you enjoyed our Butternut OnePot so much Frances. Be sure to try the Brazilian or the West African in the Coop or head to our site for even more flavours!

Rated 5 out of 5 stars

Great but a little too spicy for me

Excellent service, delivery and food. A little too spicy for me generally, but I'll be ordering the milds ones again.

26 April 2022
Soulful Food logo

Reply from Soulful Food

Glad you enjoyed your order and thank you for taking the time to review us. We have a chilli rating on each of the products to help you pick the milder ones.

Rated 5 out of 5 stars

I really love the food

I really love the food. It has so much flavour and goodness and so quick and easy. Very good value for money.

25 April 2022
Soulful Food logo

Reply from Soulful Food

We couldn't ask for more from a review - thank you for taking the time to write it!

Rated 5 out of 5 stars

Food is great

Food is great. Fresh and healthy.
Delivery is quick.
Only thing that could be better is packaging. Small pots arrive in a massive box way too big for what is inside. Then have to get rid of the big box. Apart from this a great service.

20 April 2022
Soulful Food logo

Reply from Soulful Food

Thank you for the review and we're glad you're enjoying our meals. We are always looking at ways to improve our packaging and will take this on board... watch this space.

Rated 4 out of 5 stars

Great food - slight admin hiccups.

As usual, the food was wonderful. However, there was a slight mix up with some items in my order - this is the first time this has happened and I was offered a refund for the incorrect items. I used the 'contact us' box to feed this back but happened to receive a call the following day from someone who 'just wanted to check my food arrived as expected' as they had had a few scheduling problems - he processed the refund for me, so I don't know if the 'contact us' option actually works.
Sadly, the delivery wasn't great - the boxes were left at the front door, rather than in the 'safe place' I had specified in the delivery instructions

18 April 2022
Soulful Food logo

Reply from Soulful Food

Sorry that you didn't have the best delivery experience from us but we're glad it was resolved. We will pass on the delivery location issue to our partners at DPD.

Rated 5 out of 5 stars

Excellent home delivery service

Excellent home delivery service, which is free if you order 12 Onepots. The best before dates were plenty long enough for me to either use the Onepots or put them in my freezer.

11 April 2022
Soulful Food logo

Reply from Soulful Food

Glad we can make life a bit more convenient for you with our OnePots!

Rated 5 out of 5 stars

The food is delicious

The food is delicious, well packaged and arrives on time! There are lots of flavour choices and more importantly, a lot of gluten free options.

9 April 2022
Soulful Food logo

Reply from Soulful Food

Thank you so much for this review and glad there are plenty of tasty GF options for you!

Rated 3 out of 5 stars

Food is Great

Food is great, but problems with both orders so far. No reply to email when reporting problem, which is a shame.

23 March 2022
Soulful Food logo

Reply from Soulful Food

Thanks for taking the time to leave us a review. I'm sorry to hear about the issues with your order, but I understand this has now been resolved.

Rated 3 out of 5 stars

Doesn't tell you if you're in the wrong postcode area

The products themselves are good - but the online shopping experience was very disappointing. I took my time to do an order, happy to be able to get a wider variety than in the supermarket. Everything went fine, order confirmed, money taken right away. The following day, I saw an email that I got a refund because apparently they don't deliver to my area. If you don't deliver to ordinary addresses in Scotland (close to ABERDEEN, not anywhere near the Highlands or Islands), then just make that clear right from the start - otherwise you just waste people's time.

23 March 2022
Soulful Food logo

Reply from Soulful Food

We're very sorry for this experience and can understand your frustration. We're looking into a way of checking the delivery location to avoid this in future.
UPDATE: since this post we have added more detail into our FAQs as well as a link at the top of our menu page to which postcodes we can't reach

Rated 5 out of 5 stars

I've tried four of Soulful Foods soups…

I've tried four of Soulful Foods soups and loved them all. They are very tasty and nourishing, and I intend to continue purchasing soups from Soulful Foods on a regular basis from now on. Absolutely delicious!

17 March 2022
Soulful Food logo

Reply from Soulful Food

So glad you're enjoying your meals! Which is your favourite?

Rated 5 out of 5 stars

Simple to order and arrived on time

Simple to order and arrived on time
There was one missing out of ten but after emailing 48 hours later refunded
Don't put me off ordering again these things happen

16 March 2022
Soulful Food logo

Reply from Soulful Food

Glad things were easy and apologies that there was a missing product. Hope you enjoy your meals.

Rated 5 out of 5 stars

I love these meals as they are full of…

I love these meals as they are full of flavour and good for you and the planet. They freeze well so it is worth buying a selection and storing them for use in the future. Delivery is reliable and when I had to contact customer service they were as nice as possible and sorted everything out very quickly.

8 March 2022
Soulful Food logo

Reply from Soulful Food

Thanks so much for your kind words and taking the time to review us! Glad you're enjoying our meals - any favourites?

Rated 5 out of 5 stars

Soulful Pots are truly scrumptious

I would highly recommend Soulful Pots, they are unbelievably delicious and the best bit is, there are no nasty additives.
I bought my first two pots at the Co op and was SO impressed with them that I decided to order the 12 pack directly from Soulful. I will definitely be ordering more, the delivery was quick and efficient and they even allow you to return the packaging for free.
Next time, I’ll keep all 12 for myself though, rather than giving them to friends and family to try, and incidentally, they all agree with me, totally delicious!!!!

8 March 2022
Soulful Food logo

Reply from Soulful Food

What a fab review - thank you for taking the time to write it! So glad you enjoyed your OnePots from Coop and hope you, your friends and family all enjoyed the online delivery.

Rated 4 out of 5 stars

Nice food

Nice food, found the re order process tricky as as I tried to skip the month but it came anyway while I was in between changing my order for next month. Ended up with less than I needed to last a month now more next month. I guess it will all work out?

2 March 2022
Soulful Food logo

Reply from Soulful Food

Hi Heather, we're glad you enjoyed the food but sorry you had a tricky experience. We're currently updating the account page so in future this should be much easier.

Rated 5 out of 5 stars

Amazing

Amazing. The West African peanut & chickpea with red rice is >>>> 😍

2 March 2022
Soulful Food logo

Reply from Soulful Food

We agree... it's a favourite of ours! Thank you for the review

Rated 5 out of 5 stars

Love Soulful Food

Love Soulful Food. The ordering is so easy and the choice on offer is fab, especially the vegan range. But what surpasses all of that is the quality of the food. I love that all pots are under 400 cals so makes dieting enjoyable :)

2 March 2022
Soulful Food logo

Reply from Soulful Food

Thank you for leaving such a great review and we're glad you enjoy our low calorie meals so much!

Rated 5 out of 5 stars

I love the product

I love the product, find it very use full to have as a ready and enjoyable lunch for eg. Ordering and delivery is always straightforward and prompt.

My only concern is the packing is it 100% recyclable? Can we somehow return it to you to reuse?

1 March 2022
Soulful Food logo

Reply from Soulful Food

So pleased you enjoy our meals! Thank you for leaving a review.

All our packaging is recyclable but if you would like to return it you can print off a return label and drop to a nearby collection point here: https://returns.dpd.co.uk/soulfulfood/GB/

Rated 1 out of 5 stars

First delivery arrived un-frozen, and NO response from the company

First delivery arrived un-frozen, with only one carton barely slushy. No responses, despite repeated queries as to whether this entire case can be re-frozen. Cancelled my subscription. Poor service all around.

22 February 2022
Unprompted review
Soulful Food logo

Reply from Soulful Food

We're sorry that your experience wasn't up to expectations. Soulful food is chilled rather than frozen although products can be frozen to use when you want (you can cook from frozen or defrost and heat as per instructions on pack). We always say it can take up to a working day to reply to emails and it's always worth checking your Junk folders in case they accidentally get sent there. I believe this has been resolved with our customer service team now.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look