Soufeel Reviews 

Ordered a Russian doll set, prepared it all online thinking hmmm never ordered off instagram before but says uk at the end be ok. When going through it and designing all looked great thought why not be a lovely personal Christmas gift, it’s just been delivered Christmas Eve ordered on the 13th Dec so excited as main Christmas gift but when opened the bag got covered in saw dust the dolls don’t even really fit together and when pushed it’s so hard to even open them. The wood is disappointing to as not smooth. Very disappointing and will not be ordering off this company again, will just have to give gift like it is. Plus you have to pay extra for shipping and then a tip what’s that about I did manage to tick that box to say no thank you. Just don’t order the dolls say away.

Misinformation about delivery, paid for express delivery to ensure arrival before Christmas, however after purchase it tells you that it's double the time because of production, so instead of arriving at its latest today it will not arrive until 1st of January. Be careful when using.

Thanks to non delivery of my item, and company not refunding me as requested many times, I now have no christmas present for my mum. Thanks

Products were of excellent quality. I received my ornament with a song different than what I ordered. Customer service rep Cherry C. was amazing! She was so very patient, genuinely concerned and helpful! She helped me resolve the issue pretty quickly! I will confidently be placing orders in the future with Soufeel.

Truly a beautiful a lasting memory. My mom was always our snow queen and pink her favorite color. Teared up seeing her picture I there. However knew this was meant to be.

Hello,

I placed an order with you guys about a week or so ago, for some reason I have not received any email to say the order had been accepted but payment has been taken so I have no order number etc. I have tried contacting you by email and through your website but I have nor reply to either. Can someone please help?

Product arrived within timeframe mentioned - Cherry from customer services assisted when I had queries. Present wrapped and under the tree. Thank you

This company has been extremely unprofessional and dishonest in handling my order. Despite providing a clear and correct address, the shipment was returned without any valid reason. Their shipping agent admitted they did not attempt proper delivery and instead blamed the location.

What makes this even worse is that the order was placed over a month in advance for my wedding anniversary, and due to their negligence, the occasion was completely ruined. Customer service kept giving contradictory explanations and failed to resolve the issue. This experience has wasted my time, money, and patience. I strongly advise others to be cautious when dealing with this company

Presents as a UK based company but product made and shipped from China, first red flag. The product is described as black walnut but it actually spray painted pine or similar, most of the fittings are 3D printed and were smashed up on delivery and all the pictures had fallen out. Paid for 4-6 business day delivery on the 3rd, finally delivered on the 22nd. Could not have done worse without it being an actual scam.

Fast response. Solved my problem right away

Previous review they requested I took down which I did assured it was on its way. Paid £8.99 for express delivery as wanted it for a special Christmas present now not due till 29th Dec. Please be advise dont waste your money on delivery costs and would advise shop around for the same product. Thanks alot for terrible service and for making a special gift not arriving when it should have. Thanks for your answer but no contact from yourselves after this review even though you said you have. Terrible service

Awful. Wish I had read reviews on Facebook before ordering. Ordered a snowflake with a photo of my nan in the centre for my grandads Christmas present. It’s so grainy and poor quality, you can barely see the photo. I asked to send back, there is a no returns policy and they ask for photos of the issues, but as it’s one of those things where you have to cover one eye to look into the pendant, you absolutely cannot take a photo of that… scam.

Lindsay was very helpful and kind when I reached out to her about the watch that I had ordered. She was prompt in answering my questions and did her best to help me. Thank you so very much, Lindsay

I saw the ad for the nesting dolls on Facebook and immediately loved the idea for my son's family. Soufeel did a great job with the likenesses and the turn-around time was awesome. I had a little issue getting the dolls apart/open, so I sent a message to the company. Cherry responded promptly with several suggestions that did the trick. I love the little figures and can't wait to see the faces of my son's family when they open them. Such a unique and special gift!

Soufeel are now giving me a refund after a lot of conversations about this. Customer service was very helpful when Evri lost my parcel. Soufeel would be a great company if they didn’t use Evri for delivery products I’ve had in the past have been amazing.

I had a great experience dealing with Cherry. Friendly and timely customer service. Thank you so much.

I ordered a magnet as a present and had an issue with the first one. I contacted Soufeel and was assisted by Cherry, who was absolutely amazing in resolving the problem. The customer service was excellent, and I wouldn’t hesitate to use them again.
If you’re ordering a magnet, I’d recommend using a bright photo, as darker images may not turn out as well. The magnets themselves feel good quality and look great once finished.

Running out of time to find a personalised gift. So many adverts for a soufeel fridge magnet. After uploading photos and being happy with a product that I thought was about £25 it was actually over over £31! I continued with my order as the sample image looked brilliant. A week later when my gift arrived...... The product quality is darker than the sample image. I'm unable to upload the final photos of the magnet. Now I'm going to struggle to get something delivered on time as I'm not going to give this out as my gift. Don't be so sure that your sample is reflecting the finished image. It isn't!!!

Came completely broken after taking nearly a month to come and looks like it was made by a child (and a child could even see it it’s so small), the worst £40 (yes £40) I’ve ever spent in my life DONT BUY!!!!

Love the tree decoration with the picture of my late brother inside, very well made and received in time for Christmas, would definitely recommend. Thank you so much x