Søstrene Grene Reviews 

3,034
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers had a great experience with this company. People love the wonderful products, finding them beautifully designed, unique, and very reasonably priced for everyday shopping. Consumers frequently mention that online orders arrive securely packaged in recyclable, eco-friendly materials and enthusiastically praise the smooth, easy-to-navigate website. However, some reviewers noted that delivery can take a little while due to overseas shipping and international customs clearances. A few other people also felt frustrated when certain items arrived damaged during transit or experienced unexpected shipping delays. Despite these occasional transit setbacks, loyal shoppers remain extremely enthusiastic about the gorgeous selection and exceptional value offered.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-made, beautiful, and... See more

Quality

Reviewers mention positive feedback about quality, noting that products are beautiful, well made, and top... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and careful packaging.... See more

Price

People report positive experiences with price, describing products as offering real value for money with... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OMG ABSOLUTELY LOVE THIS SHOP. FROM THE MOMENT YOU WALK INSIDE IT GIVES YOU SO MUCH INSPIRATION. THE PRICES ARE VERY REASONABLE TO. THE BACKGROUND MUSIC IS VERY RELAXED MAKING THE WHOLE EXPERIENC... See more

Company replied

Rated 5 out of 5 stars

A hidden treasure, where have you been all my life! I hadn’t heard of Sostrene Grene prior, a google search for plant pots, one quickly became two as I couldn’t believe the prices and I still can’t-... See more

Company replied

Rated 5 out of 5 stars

What a find! Love this company. Their products are beautiful, well made, unique and reasonably priced. My order came securely packaged and eco friendly. Will certainly be ordering from them again. If... See more

Company replied

Rated 5 out of 5 stars

The service was very polite & helpful, with a friendly & personal touch. Even though my purchase arrived broken, it was obviously the fault of the postal service because the package had been bashed... See more

Company replied


4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(3,034)

577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Les products are fabulous and such good…

Les products are fabulous and such good value

10 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Anita,

Thank you for your enquiry and kind message. We are delighted to read this positive feedback.
Thank you for taking the time to write us.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Online or in store shopping will not disappoint

I usually shop in store however thought I’d buy online for some children’s gifts, it was a lovely experience, I highly recommend sostrene Grene!

12 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Margaret,

Thank you for your enquiry and kind feedback. We are delighted to read this positive message.
Thank you for taking the time to review us.

Kindest regards
Søstrene Grene

Rated 1 out of 5 stars

Goods arrived damaged

Goods arrived damaged, probably couriers fault, but S&G would not credit, even with photo evidence.
Long and delayed delivery, they do not make it clear when ordering that the hogs come from the EU, therefore there were customs delays.

2 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Kate,

Thank you for your enquiry and feedback. We would always credit if items from an order is broken in the delivery, so there must be a misunderstanding here. Please communicate your order number to us so we can look at the enquiry from you?

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Lovely shop full of beautiful items

Lovely shop full of beautiful items, I wish I had more money to spend I could buy most of the stock! Excellent value for money, fast delivery. Highly recommend this shop.

11 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Kirsty,

Thank you for your enquiry and positive feedback - that means a lot. We are delighted that the shopping experience lived up to the expectations.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Great choice of products for all the…

Great choice of products for all the family. It is very much a browsing store which I love.
I shopped online for the first time and found it very easy to do. The prices are reasonable and the items are wrapped and packaged well.

30 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Dawn,

Thank you for your enquiry and kind feedback - we are delighted to read this.
Thank you for taking the time to review us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Fantastic quality

Was over the moon with the fantastic quality of the online products I ordered, not having been to one of the stores. For the price, with free delivery, I was extremely surprised and delighted when my parcel arrived. ( great tracking, I knew where my parcel was throughout the delivery) definitely will be a repeat customer and would highly recommend.

8 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Jeffery,

Thank you for your enquiry and kind message. We are delighted to hear that you have had a positive shopping experience.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Lots of lovely items

I had no problems using the website. Picked out what I liked and ordered and received with no problems.
There’s lots of lovely unusual items on the website. Covering lots of different categories.
Reasonably priced too.

20 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear customer,

Thank you for your enquiry and kind feedback - we are delighted to read about your positive experience.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Stylish goods at lovely prices

Sostrene Grene is a great company that supplies well-made and attractive goods - for home, crafts - and at great prices. I have just purchased a pair of green glass candle holders and candles which is a gift for someone with a Christmas birthday...they have a little holly leaf and berry on them which link in with the season, but are subtle enough to be on show all year. Very pleased with them.

28 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear A Anderson,

Thank you for your enquiry and kind feedback. We are delighted to read this.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Positive experience

Items are lovely, very well priced and packaged carefully. Arrived quickly, considering the items are shipped from abroad, and in perfect condition. Will definitely order again.

4 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear CJ,

Thank you for your enquiry and kind feedback. We are very happy to hear this.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Everything easy to use when ordering

Everything easy to use when ordering, the store had sold out of the items I wanted so ordered online, everything packed well and came on the date it said 👍it's a lovely shop to browse around and find different items from usual places

24 November 2025
Unprompted review
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Reply from Søstrene Grene

Dear Eileen,

Thank you for your enquiry and kind feedback. We are delighted to hear this - thank you so much for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Everything went well!

25 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Vega,

Thank you for your enquiry and kind message. We are delighted to hear that you had a positive experience shopping with us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

A fabulous discovery!

I discovered this shop on a christmas shopping trip to Winchester.. what a lovely shop.. unique.. reasonably priced.. quirky.. AND an online shop too.. placed an order.. delivered swiftly.. lovely products.. love it, love it.. a great discovery!!

3 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear L Paul,

Thank you for your enquiry and positive feedback. We are delighted to hear everything lived up to the expectations.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Beautifully presented, quality item and a very good price

The purchase was easy online to source, for a very good price. The item - a knitting bowl which was beautifully designed & presented, a quality item making it a pleasure in the future to knit using it. I would highly recommend this item & will be purchasing more for the knitters in the family and friends.

1 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Customer A. J. Markham,

Thank you for your enquiry and kind feedback. It makes us so happy to read - thank you for taking the time to write us.

We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

I have found my new favourite shop!

I have found my new favourite shop!! I have ordered over and over the last few weeks, as the choice of festive decorations is great. Delivery takes a little while as it’s coming from Denmark, but I don’t mind as the items are lovely!
Love the website and love the items even more. Cannot wait to decorate for Christmas now. Thanks to the sisters for bringing this shop to the UK!

2 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Laura,

Thank you for your enquiry and kind feedback. We are delighted to read this - we are so happy to hear you enjoy our products and universe.
We wish you a wonderful Christmas.

Kindest regards
Søstrene Grene

Rated 1 out of 5 stars

An absolute disgrace.

Truly awful service from Sostrene Grene. A huge disappointment as I’d just discovered it and had liked it - now I wouldn’t want to order again.

My delivery was stolen and I notified them of this one month ago, having asked my neighbours and my building manager before to confirm it was stolen. This shop has made me fill out a declaration that I’m not lying, and won’t issue a refund until their “investigation” is complete.

I have been made to feel like an absolute scammer when I just ordered some decorations for my birthday party, and would like a refund in time to re-order before the date.

They have been unable to update me at all. They cannot even confirm that they can re-send or refund. Right now I would be happy with either. I haven’t heard back from them in over a week since I last emailed!

It is unbelievable, disgraceful treatment of their customers. I have unfortunately had a parcel stolen before a few years ago and my experience with that shop couldn’t have been more different to this one.

A really frustrating experience which I will be keen to avoid in future.

25 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Emily,

Thank you for your enquiry and feedback.
This is the completely normal procedure we have to go through and want we are required to provide to our freight supplier in order for them to start an investigation.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

We are new to the Sostrene Grenes…

We are new to the Sostrene Grenes family but are totally hooked. Producrs are beautifup, practical and excellent value. Our experience in store and online has been exceptional.

1 December 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Paula,

Thank you for your enquiry and kind message. We are delighted to read this positive feedback regarding both products and service.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

The quality of the goods is outstanding.

17 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dea Gabriela,

Thank you for your enquiry and kind feedback. We are delighted to read this - thank you for taking the time to contact us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Rated 5 out of 5 stars

Beautiful and reasonably priced…

Beautiful and reasonably priced products. Just what I was looking for.

25 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear customer,

Thank you for your enquiry and kind feedback. We are so delighted to hear everything lived up to the expectations.
We wish you a lovely day

Kindest regards
Søstrene Grene

Rated 1 out of 5 stars

Would rate less if I could

Would rate less if I could. Asked a member of staff whether there are any more advent candles and the response was ‘no because it’s couple of days till 1st December’ in a sarcastic tone! A simple no sorry would have sufficed. We got a rude response the last time we at the shop too. The till staff are very polite though.

29 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Jenni,

Thank you for your enquiry and feedback.
We are very sorry to hear that this has been your experience when visiting the store.
We will make sure the feedback is sent to the relevant department.

Kindest regards
Søstrene Grene

Rated 1 out of 5 stars

Where is my order?!

I placed an order on 23/11 and five days later I still haven’t heard anything. No email informing me that it was shipped, no tracking number, nothing! I sent three emails to customer service and received no reply. I’m very disappointed with this website!!

23 November 2025
Unprompted review
Søstrene Grene logo

Reply from Søstrene Grene

Dear Clémence,

Thank you for your enquiry and feedback.
We are deeply sorry to hear about the delay with your order - unfortunately, our warehouse has been running with some delays these days. They are working as fast as they can to get your order out.
We have replied to your mail from this morning.

We wish you a lovely weekend.

Kindest regards
Søstrene Grene

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