Soru Jewellery Reviews 360

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewelry, often describing pieces as stunning and meticulously crafted. Many people highlight the outstanding customer service, noting the staff's helpfulness, prompt responses, and personalized approach, which makes the shopping experience comfortable and reliable. Reviewers also appreciate the fast delivery and the high-quality, stylish packaging, which adds to the overall positive impression of the brand. However, some customers also noted issues with product durability, reporting instances where gems fell out or paint peeled off shortly after purchase, and expressed dissatisfaction when customer service refused to address these problems outside the warranty period. A few other people also felt that some earring studs were loose, making them prone to falling out.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique designs, excellent... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the unique designs,... See more

Customer service

People report positive experiences with customer service, highlighting the team's exceptional care and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, clear communication, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast delivery and secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered twice from Soru now. The quality of the earrings is unparalleled - they are stunning online but even more so in person. Wore the pearl crystal studs to my work Christmas party yesterday a... See more

Company replied

Rated 5 out of 5 stars

I was unsure as to whether Soru's charms were compatible for all bracelets. So I messaged via what's app. Deb responded and was unbelievably helpful. She even suggested small charms that wouldn't be t... See more

Company replied

Rated 5 out of 5 stars

This is my second time ordering from Soru Jewelry, and I couldn’t be happier. The pieces are absolutely beautiful! I get compliments all the time on their pieces. Their customer service is truly unmat... See more

Company replied

Rated 5 out of 5 stars

Soru’s jewelry is beautiful and their service is sublime! Deb has been incredibly helpful with my many requests over the last years. It makes the shopping experience so much more comfortable when I kn... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Diamond Dealer
  4. Fashion Accessories Store
  5. Gift Shop
  6. Jeweler

About Soru Jewellery

Written by the company

Soru Jewellery

Our vision is to create statement jewellery that exudes creativity, happiness and Italian flair, made using high quality materials and sold at attainable prices.

Our jewellery is designed in the UK and is ethically handmade mostly in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones.

Drawing inspiration from nature, our collections are closely connected to all things celestial and nautical, including suns, moons, stars and shells. Loved among influencers and celebrities, including the Royals, The princess of Wales is known to have worn Soru Jewellery on many occasions.

Our statement pearl earrings and hoop earrings have gained cult status and are instantly recognisable as Soru and our detachable charm collection is versatile and fun.

Founded by sisters, Francesca Kelly and Marianna Doyle in 2013, Soru Jewellery has become the go to brand for beautifully made statement jewellery using the finest materials at an attainable price.

New Arrivals Best Sellers All Jewellery Follow on Instagram

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

360 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gift Yourself

I am 64 years old. This is the first time in my life that I have treated myself to “good” jewelry. I am so pleased with my earrings. They are simple, classy and will look good with any outfit. The packaging was gorgeous- it made me feel like I gave myself a beautiful gift.

10 October 2024
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Reply from Soru Jewellery

Hi Kate,
Oh what a lovely review thank you so much! This made me so happy to read... i'm very pleased to hear you finally treated yourself, i really hope this wont be the last time, we all need to treat ourselves from time to time :-) Thank you so much for taking the time out to leave your review for us too

Rated 5 out of 5 stars

Perfect

The jewelry I purchased is such nice quality and looks great. Love them!

14 October 2024
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Reply from Soru Jewellery

Hi Allison, So happy to hear this! Thank you for taking the time to leave your review for us

Rated 5 out of 5 stars

Heavenly Catania Cross Necklace

I’d been coveting this beautiful necklace for months and finally decided I needed to have it in my summer wardrobe! It’s so well made and looks elegant and classy on its own or layered with a gold chain. I feel so chic wearing it! Lovely packaging and quick delivery. Love Soru! X

7 October 2024
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Reply from Soru Jewellery

HI Claire,
Good choice, i really love this style so much and so pleased that you do too! Thank you for taking the time out to leave your review for us

Rated 5 out of 5 stars

Delicate Treasure …

I received your lovely Treasures Laran Pendant necklace and enhancer yesterday. They are far more beautiful than I imagined. I own three expertly designed pieces of Soru jewelry, and I love them all.Brava! Carole Schwack

10 October 2024
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Reply from Soru Jewellery

Hi Carole, Thats just wonderful to hear! I love the Laran pendant, one of our first ever designs :-) Thank you for taking the time to leave your review for us and i hope you enjoy wearing your new necklace

Rated 5 out of 5 stars

I love the jewellery very much

I love the jewellery very much. Modern yet classic looking too. Very desirable and glamorous pieces. Lovely quality and beautiful packaging.

8 October 2024
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Reply from Soru Jewellery

Hi Sandra, Thank you so much for taking the time to leave your lovely review for us, it really means so much. Look forward to welcoming you back again soon :-)

Rated 5 out of 5 stars

EXCELLENT 5 STAR SERVICE

Many many thanks to the fantastic customer care team at SORU. They were able to repair a ring which I thought I had broken forever. Excellent - and I mean EXCELLENT - communication and updates throughout the process. Huge thanks to Zahide, Deb, Jo and Kate. Thank you. I am so happy to be wearing this again.

9 October 2024
Unprompted review
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Reply from Soru Jewellery

Hi Kay, Wow! This is so lovely to read, i'll be passing on to all of the customer service team and couldn't be happier that we were able to help.

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality. I love every piece I have from Soru! Beautiful, unique pieces.

30 September 2024
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Reply from Soru Jewellery

Hi Kerri, Thank you so much for leaving your lovely review for us and we hope to welcome you back again soon :-)

Rated 5 out of 5 stars

Stunning jewellery, great value for money and perfect customer service

Soru jewellery is not only beautiful, lightweight and stunning quality but it is a family-run business with impeccable customer service. Jo helped me today with a query and nothing was too much trouble and she resolved the issue quickly and with a very personable touch, thank you!

9 October 2024
Unprompted review
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Reply from Soru Jewellery

Hi Kristina, This is so lovely to hear and ill be passing your kind comments on to Jo too. Thank you for taking the time to leave your review for us, really means so much and we hope to welcome you back again soon :-)

Rated 5 out of 5 stars

Thank you Soru'

Shopped the 'Sample Sale'
Same great service, communication and quality.
Super friendly company with excellent customer service, which makes purchasing even more reassuring and pleasurable.
Items arrived exactly as described, beautifully packaged.
Thank you Soru.

30 September 2024
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Reply from Soru Jewellery

Hi Jane, What a lovely review! Thank you so much, im really pleased you managed to get what you wanted from the sample sale and hope you are enjoying wearing them :-)

Rated 5 out of 5 stars

Sample sale bargains…

Sample sale purchases both beautiful, a great saving and arrived quickly - thank you 🙏🏻

30 September 2024
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Reply from Soru Jewellery

Hi Rebecca, so pleased you managed to get what you wanted from the sample sale! Thank you for taking the tie to leave your review for us :-)

Rated 5 out of 5 stars

Soru sale

Look out for Soru Sales. They don’t happen often and when they do they sell out quickly.
I bought some beautiful pearl horn of plenty long earrings. They are stunning. The packaging is beautiful as always and they were a bargain too. Soru is jewellery you will keep and love forever.

28 September 2024
Unprompted review
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Reply from Soru Jewellery

Hi Sheree, Ha! Yes our Sample Sales happen only around twice a year but they are good ones! I know the exact earrings you mean- one of a kind and amazing, so pleased you managed to get the style you wanted. Thank you for taking the time to leave your review for us :-)

Rated 5 out of 5 stars

Super customer service

Super customer service. I had a delivery enquiry and it was dealt with so quickly and efficiently by Jo. I love this company’s jewellery and their customer care is second to none. I wouldn’t hesitate to recommend them both for their wonderful products and their unfailingly polite and courteous service.

30 September 2024
Unprompted review
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Reply from Soru Jewellery

Hi Ashlee, Thank you so much for taking the time to leave your review for us and your lovely comments for Jo, ill be sure to pass these on. So pleased to hear you would recommend us, that means the world :-)

Rated 5 out of 5 stars

Great service

I do not have many pieces … yet but what I do have is of good quality and lovely jewellery.
Recently I had a bracelet that had lost some pearls on contacting Zahide the service has been amazing. They sent my bracelet off for repair and returned it in the time frame set. Thank you I am deciding on my next piece

27 September 2024
Unprompted review
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Reply from Soru Jewellery

Thank you so much for leaving your review for us and your lovely comments for Zahide, ill be sure to pass this on :-) Glad you can enjoy wearing your bracelet again and we hope to welcome you back again soon

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful! Pictures dont do it any justice. The packaging and the customer service is fantastic!!

Iv been looking for a sun pendant for quiet a while and when i seen this i knew i had to have it.

Thank you again!

13 September 2024
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Reply from Soru Jewellery

Hi Ryan,
Oh i'm so pleased to hear this, thank you so much for your review and we hope to welcome you back again soon :-)

Rated 5 out of 5 stars

Had a little issue with delivery

Had a little issue with delivery, not the fault of Soru. The team at Soru were brilliant, responding promptly and special mention to Jo who kept me informed and aided me in getting the order resent as soon as possible.

20 September 2024
Unprompted review
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Reply from Soru Jewellery

Hi,
Im so pleased to hear this and will pass on your lovey comments to Jo, so happy we could help and really appreciate you taking the time to leave your review for us.

Rated 5 out of 5 stars

LOVE!

Absolutely beautiful pieces of jewellery and excellent, friendly customer service when I needed to contact them. Would recommend.

23 August 2024
Unprompted review
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Reply from Soru Jewellery

Hi,
Thank you so much for taking the time to leave your review, we really appreciate it and so happy to hear you would recommend us :-)

Rated 5 out of 5 stars

I had to wait a while to get my hands…

I had to wait a while to get my hands on this absolutely beautiful pendant. Completely in love!

9 September 2024
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Reply from Soru Jewellery

Hi Sherri, I hope the wait was worth it and you enjoy wearing your new pendant :-) Thank you so much for leaving your review and we look forward to welcoming you back again soon

Rated 5 out of 5 stars

Really helpful customer are from the…

Really helpful customer are from the team at Soru when I lost one earring back . Earrings no longer available and so they were not sure of size
For a small fee to cover postage and a new pair of backs Soru actually sent 6 for me to try out for the perfect fit

Thank you Soru
Ruth

19 September 2024
Unprompted review
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Reply from Soru Jewellery

Hi Ruth,
Im so pleased that we were able to help and hope you can now enjoy wearing your earrings again! Thank you for taking the time out to leave your review, means the world to us :-)

Rated 5 out of 5 stars

Gorgeous piece of jewllery

i will wear this alot had my eye on it for a while ..delivery quick too with lovly packaging worth the money

11 September 2024
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Reply from Soru Jewellery

Thank you so much for taking the time to leave your review for us, i hope you enjoy wearing your new jewellery :-)

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