Sortly Reviews 160

Reply from Sortly

Mar 26, 2026

Thank you for the excellent review!

We’re really glad Sortly is helping your whole team stay organized and making project management feel effortless. Fast, reliable search is something we’ve put a lot of focus on, so it’s great to know it’s making a real difference in your workflow.

If there’s ever anything we can do to make your experience even better, we’re always here to help!

Reply from Sortly

Mar 26, 2026

Hi Alisa, thank you for the kind words!

We also really appreciate your feedback on reporting. We’d love to learn more about what you’re looking for and see how we can help. If you’re open to it, please reach out to us at support@sortlyapp.com and reference this review so our team can take a closer look and work with you on reporting options that fit your needs.

Looking forward to hearing from you!

Reply from Sortly

Mar 26, 2026

Hi there! Thank you so much for sharing this - we love seeing all the creative ways you’re using Sortly!

It’s great to hear that you’ve been able to customize it across such a wide range of use cases, from inventory management to holiday shops and equipment checkouts. That flexibility is exactly what we aim for, so it’s awesome to know it’s working well for your team.

If you ever come up with new ways to use Sortly (or need help along the way), we’re always here for you!

Reply from Sortly

Mar 26, 2026

Hey Devin, thank you so much for the kind words!

We’re really glad Sortly has helped bring more visibility and tracking to your team. That’s exactly what we aim to do. It’s also great to hear your experience with your Account Manager has been such a positive one. We’ll be sure to share your feedback with them!

We truly appreciate your partnership and look forward to continuing to support your team as you grow.

Reply from Sortly

Jan 7, 2026

Thanks for sharing your experience — we’re really sorry for the frustration this caused. That’s definitely not the experience we want anyone to have.

We’d like the opportunity to look into this more closely for you. Please reach out to support@sortlyapp.com and reference this review, and our team can review your account, the trial and billing details, and see what we can do to help clarify and address the situation.

Reply from Sortly

Dec 3, 2025

I’m really sorry for the surprise charge and the stress this has caused. That’s not the experience we want anyone to have, and I understand why you’d be upset—especially if you didn’t receive a renewal notice.

We want to look into this right away and get it resolved for you. Please reach out to us at support@sortly.com and reference this review in your message (you can copy/paste it). If you’re able to include the email address on your Sortly account and any details from the charge (date, amount, or a screenshot of the receipt), that will help us find your subscription quickly and review what happened.

As soon as we have your email, our support team will investigate and follow up with next steps.

Reply from Sortly

Nov 12, 2025

Thank you so much for your thoughtful review! We’re thrilled to hear that your move to the Enterprise plan went smoothly and that Crystal, Aaron, and Riley were able to jump in quickly to help your team. We’re so glad the issue was resolved in time for your training — we always want to make sure things work seamlessly when it matters most. We truly appreciate your partnership and kind words!

Reply from Sortly

Oct 24, 2025

Hi Mark,

We’re really sorry to hear about your frustration and completely understand how concerning that situation sounds. We never want anyone to feel stuck with a subscription they don’t want.

While Sortly doesn’t automatically resume canceled accounts, paused accounts do automatically resume once the selected pause period ends. We’d be happy to review your account and make sure it’s fully canceled if that’s what you prefer.

Please reach out to us anytime at support@sortlyapp.com, and our team will take care of it right away.

Reply from Sortly

Oct 24, 2025

We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to be transparent and fair with pricing, and we never want customers to feel misled. Sortly’s plans and pricing are designed to support a wide range of needs—from individual use to larger teams—and we do our best to communicate any changes clearly and in advance.

We’d love the chance to learn more about your situation and see how we can help make things right. Please reach out to our team directly at support@sortlyapp.com so we can take a closer look and assist you.

Reply from Sortly

Sep 19, 2025

Hi Troy,

We’re sorry to hear about your experience. We can confirm that you spoke with our Customer Experience Manager, who reviewed your account and explained that our recent plan and pricing updates were made in line with our Terms of Service, with advance notice provided to all customers. As part of these changes, accounts are being moved to the plan that best matches their usage, and in your case, we extended a 50% courtesy discount on your first year to help with the transition.

We understand this isn’t the resolution you were hoping for, and we truly regret your disappointment. We value the time you’ve spent with Sortly and appreciate the opportunity to have supported your business.

Reply from Sortly

Sep 16, 2025

Hi Chad – we’re really sorry this has been your experience. We completely understand how frustrating it is to receive a pricing change after investing so much time and effort into building out your inventory in Sortly.

We’ve made a number of improvements to the platform over the past few years—many of which support larger teams and more complex inventory needs—but we also recognize that not every customer needs all of those enhancements. We'd truly appreciate the opportunity to take a closer look at your account and see if there’s a better fit.

If you're open to it, please reach out to us at support@sortlyapp.com and reference this review. A manager from our team will be ready to help.

Thanks again for using Sortly, and we hope we can find a way to better support your needs moving forward.

Reply from Sortly

Sep 8, 2025

Hi Lucy

We’re really sorry this has been your experience. We absolutely understand how frustrating it is to feel forced into a pricing change, especially after so many years of using Sortly.

We do want to clarify that we always provide advance notice ahead of any plan or pricing changes, in line with our Terms of Service. And while we know this increase felt sudden, it’s worth noting that we hadn’t made any changes to pricing in over six years. That’s something we delayed intentionally—but as Sortly has grown, we’ve had to update plans to reflect the value and scale the platform offers today.

That said, we hear you. The last thing we want is for loyal customers to feel stuck or undervalued. If you're ever open to revisiting this conversation, we’d welcome the chance to talk through what might be possible. Just reach out to support@sortlyapp.com and reference this review so we can get you to the right person quickly.

Thanks again for the time you spent with Sortly—and we wish you all the best with your new system.

Reply from Sortly

Sep 8, 2025

Hi Daniel – we’re sorry to hear that this experience has left you feeling frustrated and regretful. That’s not how we want anyone to feel after investing time and trust in Sortly.

We’ve made a lot of changes to the platform over the past two years, and while those updates have added value for many, we understand they haven’t aligned with everyone’s needs—especially when it comes to pricing.

If you’re still open to chatting, even briefly, we’d be glad to connect and see if there’s something we can do here. You can email us at support@sortlyapp.com—just mention your review so we can get you to the right person quickly.

Whatever direction you take from here, we sincerely appreciate the time you spent with Sortly and wish you well in building your new system.

Reply from Sortly

Sep 8, 2025

Hi Curt,

Hi there – we’re truly sorry to hear how upsetting this experience has been for your organization. We completely understand that unexpected pricing changes can feel especially difficult for nonprofits, and we appreciate you taking the time to share your feedback.

To clarify, Sortly did provide 30 days’ notice in accordance with our Terms of Service, and the pricing adjustments reflect broader improvements we’ve made to the platform—especially for accounts with large inventories and advanced usage. That said, we absolutely understand that not every organization needs all of those features, and our team is committed to working with customers—especially nonprofits—to explore solutions that may be a better fit.

If you're open to it, please reach out to us at support@sortlyapp.com and reference this review so we can look into your account and see what options are available. We’d genuinely like the opportunity to help.

Thank you again for the important work you do.

Reply from Sortly

Aug 13, 2025

We appreciate you taking the time to share your feedback here as well. We know we’ve already responded on another platform, but just to reiterate: pricing and plan changes help us continue improving Sortly’s features and security, though we completely understand your concerns.

If you’re open to it, we’d love the chance to revisit your account and explore whether there’s another option that might work better for you. Please feel free to reach out to us at support@sortlyapp.com, and mention your Trustpilot/Google review so we can pull up the details quickly and see how we can help.

Reply from Sortly

Aug 13, 2025

Thanks so much, Brent! We’re really glad to hear Sortly has made inventory easier and is working well for your needs. That’s exactly what we hope to deliver.

If you ever have feedback or ideas to make it even better, we’d love to hear from you. In the meantime, thanks again for using Sortly—and for taking the time to share your experience!

Reply from Sortly

Jul 16, 2025

Hi Tom and Heather,

We’re truly sorry to see how deeply disappointed you still feel—and we understand. We know we’ve already connected with you directly, but we want to publicly acknowledge your frustration and how upsetting this experience has been.

You’ve been with us since the early days, and that loyalty means a lot. We regret that this pricing transition left you feeling disregarded after so many years of partnership. While we’ve made meaningful investments behind the scenes—in infrastructure, reliability, and core feature scalability—we also recognize that, from your perspective, those changes haven’t justified such a dramatic price increase.

We never intended for this to come across as opportunistic, and we take your feedback seriously. You’ve helped shape Sortly with your early trust, and we’re genuinely sorry that this change has made you feel like that trust was misplaced.

If there’s ever a point where you'd be open to talking again, we’d welcome the chance to listen and rebuild that relationship.

Reply from Sortly

Jul 16, 2025

Hi Jessie,

We’re really sorry to have caused this frustration. We hear you—and we understand how upsetting it feels to face a steep price increase on short notice, especially after investing time and trust in Sortly.

This wasn’t a decision we took lightly. The change reflects significant upgrades we’ve made across the platform, including infrastructure, scalability, and support—especially for high-volume, high-usage cases like inventory and rental management. That said, we recognize that the rollout, especially the 10-day notice period, didn’t give all of our customers the time they deserved to prepare or evaluate their options. We’re genuinely sorry for that.

We absolutely value customer loyalty, and while this change was meant to support long-term sustainability, we clearly have more work to do to ensure it feels fair and respectful to our longtime users. We’ve shared this feedback with our team and are actively reviewing how we can better support and communicate these kinds of transitions in the future.

If you're open to it, please reach out to us at [support@sortly.com]. We'd be glad to help with your data export or answer questions about migration, and we’d still love the opportunity to understand your use case and see if there's a way to better meet your needs before you leave.

Wishing you the best either way—and thank you for being part of the Sortly community.

Reply from Sortly

Jul 16, 2025

Hi Jean,

We’re really sorry to hear about your experience—and we appreciate you taking the time to share it. We understand how upsetting a steep price change can feel, especially when it comes without access to the same promotional pricing offered to new customers.

We recently made changes to our pricing to better support the ongoing development and reliability of Sortly, but we completely understand that a quadruple increase is significant and may not align with every customer’s expectations or budget. That said, we never want a long-time customer to feel overlooked or undervalued.

Our intention with introductory promotions is to help new users get started, but we understand how frustrating it can be not to see the same support extended when you’ve already been with us. Your feedback on this is completely fair—and we’re reviewing how we can better support and recognize our loyal users going forward.

If you're open to reconnecting, we’d love to learn more and see if there’s anything we can do to turn this around. Please don’t hesitate to reach out to us at [support@sortly.com] so we can look into your account personally.

Thanks again for sharing your perspective.

Reply from Sortly

Jul 16, 2025

Hi Andrew,

We’re truly sorry to hear how disappointed you feel—especially after being a loyal customer for years. That’s never the experience we want to create, and we completely understand how frustrating such a significant change can be.

We recently updated our pricing and plans to better align with the evolving needs of our customers and the rising costs of maintaining and improving Sortly. However, we recognize that the changes—particularly the impact on item limits and pricing—have felt abrupt and, in your case, unsustainable. That’s valid feedback, and we’re taking it seriously.

While these new plans reflect enhancements in features, infrastructure, and support, we know it doesn’t make the transition any easier for everyone. We’d love the chance to talk this through with you directly and see if there’s any way we can better support your use case or ease the transition.

If you're open to it, please reach out to us at [support@sortly.com] with your account info or a reference to this review. A senior member of our team will be happy to look into options with you personally.

Thank you again for your past support—and for sharing this candid feedback.