Absolute scammers, received after weeks an cheap plastic bag not at all as picture in web and although in website they offer free returns, customer has to pay shipping back to china. Later they offer... See more
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DO NOT BUY FROM THIS COMPANY! I purchased 2 items from Soreza, they were completely different products than advertised on their website. They use photos from other websites as their own product. I... See more
The product was good quality, however was described as a white bag which it was not- the bag was labelled oyster and was more like a cream/ecru colour. I was offered a full refund if I returned it,... See more
Absolute scammers. Avoid at all costs Bags are cheap fake copy bags- not leather but fake leather that smells of fish. Customer services will lie they’ve refunded when they haven’t-even sending me... See more
Company details
Written by the company
Soreza is a London-based fashion brand dedicated to redefining sustainable style. Specializing in luxury handbags and fashion accessories, Soreza offers timeless designs crafted with precision and care. Their versatile and elegant collections are designed to elevate your wardrobe while supporting a more ethical fashion industry. Committed to accessibility, Soreza provides free worldwide shipping on all orders, ensuring that luxury knows no borders.
Contact info
United Kingdom
- contact@soreza.com
- soreza.com
1.6
Bad
114 reviews
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Hasn’t replied to negative reviews
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FAKE FAKE FAKE!!
FAKE FAKE FAKE!!! SCAMMED! paid full price and received fake Chinese Longchamp mini that costs less than couple £. AVOID!!! As everyone else in the comments, do not fall for this website! Waited more than 2 weeks to get this once again fake mini bag.
25 February 2025
Unprompted review
Reply from Soreza
We are very sorry to hear about your experience. This is absolutely not the standard we aim for, and we sincerely apologize for any confusion or disappointment caused. It looks like there may have been an error in our fulfillment process, and we want to make this right for you.
Please reach out to our customer support team at contact@soreza.com so we can review your order and provide a solution that ensures your satisfaction. We truly value our customers and are taking steps to prevent any similar issues in the future.
Looking forward to resolving this for you.
Soreza Customer Support
I wish I could give them 0 STARS
I wish I could give the 0 STARS. Happened the same as others in the comments, i ordered 3 longchamp minis and they are ALL FAKE. Plus I write to return and they want me to pay for the shipping back PLUS ONLY PARTIAL REFUND? WTF??? I read their return policy and it DID NOT STATE THAT. The longchamp bags say “longchamp” and honestly the price is STEEP for a fake. PLEASE AVOID DO NOT BUY FROM THIS STORE.
25 February 2025
Unprompted review
Reply from Soreza
We sincerely apologize for this issue and completely understand your frustration. It looks like there was a mix-up in our warehouse, and we take full responsibility for this mistake. This is not the experience we want our customers to have.
Please reach out to our customer support team at contact@soreza.com so we can resolve this matter for you as quickly as possible. We are more than happy to arrange a return and ensure you receive a proper resolution.
We appreciate your feedback and are working diligently to prevent this from happening again. Customer satisfaction is our top priority, and we hope to make things right for you.
Looking forward to assisting you.
Counterfeit scam
Counterfeit scam. Fake merchandise, shipped from China. Mystery tracking of packages that never arrive.
20 February 2025
Unprompted review
Reply from Soreza
Hi Mac, we take allegations like this very seriously, and we strive to provide high-quality products and transparent shipping. However, we could not locate any order under your name or the details provided. Please reach out to our customer support at contact@soreza.com with your order reference so we can assist you directly. We value honest feedback and are happy to resolve any legitimate concerns.
Counterfeit item sold
Counterfeit item sold. Purchased a Longchamp Bag, item was dispatched from China - it has numerous counterfeit flaws.
Only offered 15% refund once item is received back.
AVOID, I feel sickened that the website made me fall for this being legitimate and honest.
20 February 2025
Unprompted review
Reply from Soreza
We sincerely apologize for any disappointment regarding your order. We take product quality and customer satisfaction very seriously, and we regret that this was your experience. It looks like there was an issue with fulfillment, and we would like to resolve this for you as soon as possible.
Please reach out to our customer support team at contact@soreza.com, and we will do our best to find a satisfactory solution. We appreciate your feedback and are actively working on improvements to ensure this does not happen again.
Looking forward to assisting you.
Soreza Customer Support
I was scammed
Order number: #SO972206. I was scammed. The price seemed too good to be true. I waited 3 weeks for a Longchamp mini bag, only to receive a fake. I already own a genuine one in blue and can compare the details. When I requested a refund, they told me to pay for postage and return it to China for only a partial refund. Please do not trust this company or fall for their scam like I did.
17 February 2025
Unprompted review
Reply from Soreza
Hi Sollie, we take concerns like this very seriously, and we are committed to providing only authentic products. However, after reviewing our records, we were unable to locate any order under your name or the details provided. We strive for transparency and customer satisfaction, so if you made a purchase from our store, please contact our support team at contact@soreza.com with your order details so we can resolve this matter. We appreciate honest feedback and are happy to assist with any legitimate concerns.
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