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SO Resi Reviews 

2,359
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many people highlight the exceptional customer service, noting prompt responses and clear communication throughout their journey. The overall service and user experience are frequently described as smooth, easy, and stress-free, with the team guiding them effectively through complex processes. However, some customers also noted issues with the sales process, describing it as slow and unclear, which led to frustration. A few other people also felt that communication was sometimes poor or inconsistent, making it difficult to get clear answers and causing trouble with specific processes like staircasing.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service, often praising the quick response times and... See more

Response time

Customers had positive experiences with response time, highlighting the team's professionalism and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as brilliant, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are pensioners,and hadn't thought about buying a property share! We went to see Anna Murray & Tyler Hendericks in their So Resi office, they were so informative, nothing too much trouble, however t... See more

Company replied

Rated 5 out of 5 stars

We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more

Company replied

Rated 5 out of 5 stars

Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with SO Resi. Despite some issues I encounter, SO Resi has been flexible and accommodating. Malcolm was excellent and a real pleasure to work with. Karen was also excelle... See more

Company replied


Company details

  1. Housing Association

Written by the company

SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes


Contact info

Get £1000 towards legal fees!

Exclusive offer available on 4 bed homes at SO Resi Cambourne

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,359)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience!

My husband and I moved into our new flat in March and had such a great experience with Piers Garnham - we know we are a bit late with our review (sorry Piers!) but just wanted to express how attentive and speedy Piers was with communication and getting us our flat as soon as possible. Amazing experience with SO Resi after having issues prior to this trying to get a flat - such a relief how speedy it was!

3 March 2026
Unprompted review
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Reply from SO Resi

Hi Mariam,

Thank you for your lovely review, and congratulations on your new home!

We’re so pleased to hear you had a great experience with Piers and that everything moved through quickly for you.

Wishing you both all the best in your new flat!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

SO Resi Peckham

I am currently in the process of purchasing a property through SO Resi and so far I’ve had a really positive experience throughout what has honestly been quite a stressful process at times.

I especially want to mention Renee, Huw and Amber-Leigh, who have all been incredibly supportive, responsive and reassuring throughout the journey so far. As a first-time buyer, there have been moments where things became overwhelming, particularly with mortgage delays and additional lender requirements, but they have always been professional, patient and understanding.

Amber-Leigh has been consistently helpful with updates and communication, Renee has been incredibly reassuring and supportive during difficult moments, and Huw has also been very approachable and professional throughout the process.

The team has genuinely made me feel supported rather than just another case number, and I really appreciate the level of communication and care shown during such an important milestone.

Thank you again to the SO Resi team for all your support so far.

16 May 2026
Unprompted review
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Reply from SO Resi

Hi Monika,

Thank you for taking time out to write this kind review.

We’re delighted to hear that you’ve had a positive experience so far, especially during what can be a stressful process. It’s great to know that Renee, Huw and Amber-Leigh were able to support you throughout and provide the reassurance and communication you needed.

Wishing you all the best with your purchase!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

So resi,totally recommended

I had a great experience with Huw Baldwin at So Resi. He was so friendly, helpful, and supportive throughout the whole process of choosing ,buying,understanding the whole process, the steps i have to follow,going through all the paperwork for my new home. He always took the time to answer my questions and made everything feel much less stressful and easier to understand. I really appreciated his professionalism and kindness, and I would highly recommend him and So Resi,to anyone looking to buy a home in London

16 May 2026
Unprompted review
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Reply from SO Resi

Hi,

Thank you for your kind feedback.

We’re delighted to hear you had such a positive experience with Huw and that he was able to support you throughout the process.

Wishing you all the best in your new home!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

So Resi have been great!

Vanessa at So Resi has been so wonderfully helpful and amazing, responsive, kind and thoughtful. I am in the process of purchasing my first property and I couldn't ask for someone more attentive, or helpful than Vanessa. Thank you so much!

14 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Connagh,

Thank you for your kind review.

We’re so pleased to hear you’ve had such a positive experience with Vanessa. We’ll be sure to pass on your lovely feedback.
Wishing you all the best with your purchase!

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Nikolay Went Above and Beyond Throughout My Sale

I had a really positive experience working with Nikolay during the sale of my apartment. From start to finish he was professional, approachable and extremely responsive, and he made what can often be a stressful process feel much more manageable.

Communication was excellent throughout, and we always felt kept up to date and supported. Nikolay was proactive, quick to help whenever issues arose, and genuinely seemed to care about getting things progressed smoothly for everyone involved.

He was also a pleasure to deal with on a personal level: friendly, honest and easy to reach whenever we had questions.

I genuinely don’t think I could have managed the process without him, even to the point that when my case was reassigned, I specifically asked for it to go back to Nikolay again, which I’m sure, given the complexities of my transaction, may not have been his ideal scenario!

We’re very grateful for all of his help and would happily recommend both Nikolay and the team at SO Resi to anyone going through the selling process.

1 March 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Hannah,

Thank you so much for your kind and thoughtful review. We’re delighted to hear that you had such a positive experience with Nikolay throughout your sale. He’ll be especially pleased to know how much his communication, support, and dedication meant to you—particularly given the complexities of your transaction.

Your recommendation truly means a lot to both Nikolay and the wider SO Resi team. Wishing you all the very best in your next chapter!

Kind regards,
SO Resi Team

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, incredibly helpful and have helped make this first part of our purchase much less stressful!

14 May 2026
Unprompted review
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Reply from SO Resi

Hi Charlotte,

Thank you for taking the time to share your experience. We’re so pleased to hear that you had a positive journey with us and felt well supported throughout the process.

Your kind words mean a great deal to the team, and we’re delighted we could help make everything run as smoothly as possible for you.
Wishing you all the very best for the future!

Kind regards,
SO Resi Team

Rated 5 out of 5 stars

Myself and my partner have had an…

Myself and my partner have had an amazing buying experience with So Resi and our wonderful sales consultant Anna (Nottingham). Anna was polite, professional, flexible and made the process seamless. Thankyou so much Anna. Kim and Aaron

24 April 2026
Unprompted review
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Reply from SO Resi

Hi Kim,

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that you and your partner had such a positive buying experience with So Resi. Anna will be thrilled to receive your feedback — it’s great to hear that her professionalism, flexibility and support helped make the process seamless.

Wishing you and Aaron all the very best in your new home, and thank you again for choosing So Resi.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great experience

Great experience, staffs were very helpful and quick responding. Thank you for your service

8 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Bhavana,

Thank you for taking the time to share your experience. We’re glad our team could assist you quickly and effectively.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

The sale of my shared ownership flat

So Resi have helped with the sale of my shared ownership flat and overall has been really positive. Lubna has been my main point of contact and she’s always being really responsive, friendly and helpful guiding me through the different stages. The photos and Rightmove listing all looked great too.

8 May 2026
Unprompted review
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Reply from SO Resi

Hi Summer,

Thank you for sharing your experience. We’re delighted to hear the sale process has been positive and that Lubna has been so supportive throughout. It’s great to know you were happy with the marketing and Rightmove listing. We really appreciate your feedback and wish you all the best with your move.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Excellent Experience

Excellent Experience, Ariana was amazing, very prompt at replying to all of my questions and kept me well informed during the process. They even went above and beyond to help with up front funding of conveyors

My process of selling was quick, efficient and very easy and simple to follow

Thank you very much!

7 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Sean,

Thank you for your kind review.

We’re delighted to hear that you had such an excellent experience. Ariana will be thrilled to know her prompt communication and support made the process so smooth for you.

It’s great to know the selling process was quick, efficient, and easy to follow—exactly what we aim for every customer.

Thank you again for choosing us, and we wish you all the very best going forward!

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

After speaking with Temel I felt really…

After speaking with Temel I felt really calm and reassured about the process of shared ownership. I’m confident if I ever had any further questions or needed assistance he would be there to ask. The apartment is lovely, and comes with everything I would need to make my home. Fingers crossed everything goes as planned with my mortgage application, but I can’t fault the service I’ve received. Really clear, helpful and friendly. Thanks Temel!

30 April 2026
Unprompted review
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Reply from SO Resi

Hi Candice,

Thank you for your kind review. We’re delighted to hear that Temel was able to reassure you and provide clear, friendly support throughout the shared ownership process. It’s great to know you’re happy with the apartment, and we wish you every success with your mortgage application. Please don’t hesitate to get in touch if we can help further.

Kind Regards,

The SO Resi Team

Rated 5 out of 5 stars

Jacqui and Andrea

I have been dealing with Jacqui and Andrea throughout the process of getting on the property ladder through SO Resi. Everything is new to me and I'm absolutely clueless and a also a nervous wreck at times.

They have been contactable, reassuring and available to answer any questions or queries that I have had through the process.

We're almost at the finishing line now (I think!) - thank you both so much!

27 April 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Aaron,

Thank you for your lovely review. We’re really pleased to hear that Jacqui and Andrea have been able to support and reassure you throughout your shared ownership journey. Buying your first home can feel daunting, and it’s great to know they’ve been there to help every step of the way. Wishing you all the best as you reach the finishing line.

Kind Regards,

The SO Resi Team

Rated 5 out of 5 stars

Big thank you to Edgar who helped me…

Big thank you to Edgar who helped me purchase my first shared ownership flat. Edgar guided me on what I needed to do to purchase the flat, regularly keeping me up to date on any timelines and clearly answered any questions I had.
Buying my first flat has been an extremely smooth and stress-free process!
I'd highly recommend SoResi to anyone considering buying their first home. Massive thanks again to Edgar.

1 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Darren,

Thank you for your wonderful feedback. We’re delighted to hear that Edgar was able to guide you clearly through the shared ownership process and keep everything running smoothly. Buying your first home is a huge milestone, and it’s great to know your experience was stress-free. Congratulations on your new flat, and thank you for recommending SO Resi.

Kind Regards,

The SO Resi Team

Rated 5 out of 5 stars

So far our journey with So RESI has…

So far our journey with So RESI has been plain sailing! We were kept in the loop with our allocation process and the whole team during this were amazing! They helped us choose our dream home and had all the details and answers to the questions we had. We are just waiting for our home to be finished and handed over but so far the communication has been phenomenal compared to other sales teams we have used for shared ownership on the past! We even get a monthly newsletter with all the building progress included!

2 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Mica,

Thank you for your fantastic review. We’re delighted to hear that your journey with SO Resi has been such a positive experience and that the team has kept you informed throughout the allocation process. It’s great to know that the communication and regular updates have made a real difference. We wish you all the best as you look forward to completion and handover of your new home.

Kind Reagrds,

The SO Resi Team

Rated 5 out of 5 stars

We’ve had a really positive experience…

We’ve had a really positive experience purchasing our flat with So Resi. The whole process can be quite stressful, but Klaudia made a huge difference for us. She was incredibly helpful, responsive, and really pushed things forward when we needed it most. Her support and dedication helped speed up the process, and we always felt like we were in good hands. We’re very grateful for everything she’s done and would definitely recommend So Resi to anyone looking to buy a home.
Thank you again, Klaudia!

1 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Narcisa,

Thank you for your lovely review. We’re so pleased to hear that Klaudia was able to support you throughout the process and help keep everything moving smoothly. Buying a home can be stressful, so it’s great to know her dedication and responsiveness made such a positive difference. Congratulations on your new flat, and thank you for recommending SO Resi.

Kind Regards,

The SO Resi Team

Rated 5 out of 5 stars

Highly recommend going through the purchase process with SO Resi

I had an amazing experience with them. Edgar was very helpful and kind from the first time we spoke by phone. The entire team was also very professional, they explained everything and answered all my questions any time I needed. I never thought buying a property would be thst easy! I highly recommend going through the process of buying a property with SO Resi.

1 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Ana,

Thank you so much for your kind review and recommendation. We’re delighted to hear that you had such a positive experience with SO Resi and that Edgar and the wider team were able to support you throughout your purchase. Making the process clear, supportive, and as straightforward as possible is always our aim, so it’s wonderful to know we achieved that for you.

Congratulations on your new home, and thank you again for choosing SO Resi!

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Jacqui and the team have been fantastic…

Jacqui and the team have been fantastic throughout the whole process. Jacqui was always available for viewings and consistently so helpful, approachable, and supportive at every stage.

Communication has been excellent and everything has been handled smoothly and efficiently, which made what can be quite a stressful process feel much more manageable.

I’m really grateful for all the help and support along the way — it’s been very much appreciated.

1 May 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Hayley,

Thank you so much for your kind feedback. We’re delighted to hear that Jacqui and her team provided such helpful and excellent service, and we’ll be sure to pass on your lovely comments to them.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

SO Resi was perfect and very efficient

SO Resi was perfect and very effective in securing my new home, the whole process was extremely smooth thanks to Weronika and her team helping me along the way. They were very friendly from the start and handled all questions very well and provided me with all the info I needed to feel comfortable moving in. Would definitely recommend SO Resi for those looking to find a new home!

30 April 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Haidar

Thank you so much for your kind feedback. We’re delighted to hear that Weronika and her team provided such helpful and excellent service, and we’ll be sure to pass on your lovely comments to them.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Fairham SoResi

After a long process we are finally moving into our property..... and a big shout out to our amazing Sales Executive Anna Murray who's been with us from day one. Thank you for your all support and guidance throughout the whole adventure. You execute this. Thank you

30 April 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Masae

Thank you so much for your kind feedback. We’re delighted to hear that Anna provided such helpful and excellent service, and we’ll be sure to pass on your lovely comments to her.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Klaudia’s support and professionalism…

Klaudia’s support and professionalism has been second to none! An absolute asset to the company!

30 April 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Lucy,

Thank you so much for your kind feedback. We’re delighted to hear that Klaudia provided such helpful and excellent service, and we’ll be sure to pass on your lovely comments to her. Your recommendation is greatly appreciated.

Kind Regards,
The SO Resi Team

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