Sonic Auto Transportation Reviews 8,394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and excellent communication, making the transportation process smooth and stress-free. The service is consistently described as efficient and reliable, with many appreciating the timely pickups and deliveries, often noting that vehicles arrived in perfect condition. However, some people were dissatisfied with price changes, reporting that initial quotes significantly increased, sometimes multiple times, before or during the service. A few other people also felt that drivers occasionally canceled or that communication regarding scheduling was problematic, leading to inconvenience and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy pickup and... See more

Price

Users describe ambiguous interactions with price. Many customers report significant price increases from... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The full price was made transparent at the beginning. The work was completed quickly and everything moved as expected. I had other companies telling me that Sonic was a fake company and not to trust t... See more

Rated 5 out of 5 stars

Had a great experience with Sonic Auto and My booking associate Henry. The car was picked up and delivered based on my schedule requirements, and the driver was pleasant to work with.

Rated 5 out of 5 stars

I shopped around and went through 3 other companies before settling on this one. The other 3 gave me a run around, I even pre paid for guaranteed pickup. The price went from $1200 to $2300. Then t... See more

Rated 5 out of 5 stars

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our veh... See more

Company replied


Company details

  1. Auto Broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

This is my second time using Harper…

This is my second time using Harper Jade to set up the pick up in the Chicago area of my Forrester and have it delivered to Las Vegas. A simple text to him gets the ball rolling on his end and the drivers who came on both occasions to pick up my car were thorough and punctual. My car arrived safe and sound on both occassions, no complications whatsoever. I believe their pricing is fair also. All around a pleasant, worry-free experience and I highly recommend Harper Jade and his company for auto transport.
I will use them again, if needed.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I worked with Harry to get a pickup I purchased in Omaha, NB shipped to my place in southeast KS. We had a couple speed bumps, but Harry was amazing to work with and his customer service and reaction time was perfect!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Nice service

Quite expensive but reliable. Kyrie Jordan Helped with getting a driver to transport my vehicle on time

27 April 2026
Unprompted review
Rated 5 out of 5 stars

First time car shipper

Mateo did a great job of explaining the ins and outs of car shipping. He got me a fair price and the vehicle was picked up and delivered without incident. Would definitely recommend this firm.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Henry my customer service…

Henry my customer service representative was professional and extremely polite. He made a very stressful situation, very easy for us. Henry remained in constant contact with us and throughout the entire process! Thank very much for your help! Henry you’re great…from Cape Cod Ruth

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Mateo was very professional and I…

Mateo was very professional and I highly recommend Sonic Auto Transportation. Fast, trustworthy and reliable service. He was able to secure a driver in 3 days! And the vehicle was shipped the next day. Mateo was transparent upfront and I will definitely use them again. Also, shout out to the professional drivers who picked up/dropped off the vehicle. 10/10

26 April 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. They bait you in with a low price. The day the pick up is supposed to happen, the driver "can't make it". Then the company will quote you a price 3 to 4 times as much as the original quote. Do not give them any of your financial information. They will scam you. If they are a broker, they should be knowledgeable about pricing. Do not quote a customer $700, have the driver not show up and then tell us it'll cost $3,500 to ship the vehicle. Horrible business. They want to run you around. The end goal is for them to get your $200 cancellation fee. So be prepared to lock your card before the 5 days is up or they will take your money for no reason.

27 April 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear about your bad experience.
As a car shipping broker, our role is to act as an intermediary between customers and licensed carriers. We provide estimated auto transport quotes based on the route, vehicle details, timing, and current market conditions. The final cost is determined by the carrier and can change due to availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions.
We do not want any customer to feel misled. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, but when a carrier becomes unavailable, replacement options may come at a different market rate. We understand the importance of explaining this clearly and upfront.
We regret that your experience with our car transport company left you feeling this way. We take your feedback seriously and will use it to improve.

Rated 5 out of 5 stars

Great value


Great value, excellent communication. I actually had to reschedule and that was accommodated without any additional expense.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I am writing to express my sincere…

I am writing to express my sincere gratitude to Mateo Richardson for his outstanding assistance in delivering my car. His professionalism ensured the entire process was both swift and worry-free, and I am incredibly thankful for his dedication to delivering my vehicle quickly and in perfect condition.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

In April 2026 is when I first called…

In April 2026 is when I first called sonic auto transport I was quoted 600.00 to transport a vehicle. Then the price went up to 745.00 which they still couldn't find a driver. Then it went up to 1,050 which I could not afford and I told Grace that. According to the contract I had to cancel contract before a driver was found. Sonic kept telling me different dates that I could cancel. When I called to cancel they kept adding days when I could cancel. When I cancelled, they charged me 200.00 cancellation fee to my credit card. These people bait and hook you in and I call them scammers.

I gave you 5 business notice but you all kept increasing the days that I had to cancel

5 April 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear about your bad experience.
As a car shipping broker, our role is to act as an intermediary between customers and carriers. We provide estimated auto transport quotes based on the route, vehicle details, timing, and market conditions, but the final carrier price is determined by carrier availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions.
Our team works diligently to secure fair pricing, but available carrier rates can sometimes differ from the initial estimate.
Regarding the cancellation fee, the agreement allows up to five business days from the customer’s first available pickup date to assign a carrier. If the agreement is canceled before that carrier assignment window expires, a $200 cancellation fee may apply under the contract terms.
We appreciate your feedback. It helps us improve.

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