You didn't turn up for the call or answer my email. Why are you asking for feedback for a meeting that didn't happen? ----------------- (Edit) There was some issue with the call not happening th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre sales support from Grant Silverman was first class and in fact the reason that we went with Soly. Your support and advice is by far better than your competitors. After sales support from Ameli... See more
Grant was detailed yet covered what in his experience would be a best fit for our potential solar battery needs. This was about identifying the right battery vs. the most costly battery. The objective... See more
From start (with the quote) to finish (with the installation) the service given was exceptional. Everything was explained fully before we accepted the offer - and everything went according to the... See more
Company replied
Company details
About Soly
Written by the company
Soly aims to make solar energy accessible to all selling and leasing solar energy systems, batteries, and charging stations. The company currently operates in the Netherlands, Belgium, Germany, South Africa and Italy. A certified B Corp, Soly plans to supply 500K+ households & businesses with renewable energy by 2030.
For more than 10 years, we have been making solar energy accessible to everyone.
We have installed over 800,000 solar panels for over 31,000 customers already. Showing no signs of slowing down, we have secured new funding with the aim of launching in new markets throughout Europe.
|
Contact info
1 Waterhouse Square, EC1N 2ST, London, United Kingdom
- +442081354710
- info@soly-energy.co.uk
- soly-energy.co.uk
4.3
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish it's been a great…
From start to finish it's been a great experience. No pushy sales talk...excellent communication throughout and smooth and efficient installation. The Soly brain is great alongside the app so you can monitor what you're generating and using at any time. Would recommend Soly to anyone.
5 August 2025
Unprompted review
Reply from Soly
Hi Jonathan,
We’re so pleased to know your whole experience, from initial conversations through to installation, was smooth and positive. Thank you for recommending us and for highlighting the Soly Brain and app features.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi Neels,
We really appreciate your feedback. It’s great to hear you found the service knowledgeable, friendly, and efficient.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Good advice on the phone
4 August 2025
Reply from Soly
Hi Andrew,
Thank you for your review. We’re glad you found the advice useful and appreciate you taking the time to share your feedback.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
AVOID AVOID AVOID
The website states, "Customers can start saving right away – we can usually install within 8 weeks" and emphasises a dedication to "We believe in building trust and providing the best experience for our customers".
Unfortunately, our experience has not aligned with these statements during our customer journey. Over the past several months, we have been profoundly disappointed by the service, resulting in significant time and financial loss. We were under the impression that once we received our quote, our solar panels would be installed within four weeks. However, this timeline did not materialise. We received our quote on 5th Jul 2024, and were still waiting 11 months later for the installation of our solar panels. This prolonged delay and lack of communication from the company are entirely unacceptable.
There was 0 communication and there were many times they promised to turn up, so I’d take a day off work, and then nobody would show! Not even a courtesy call to say they couldn’t make it! Waste of time! AVOID AVOID AVOID
Currently looking for a different company entirely!
2 August 2025
Unprompted review
Professional
No decision yet but very good service and advice offered. No pressure. Professional.
1 August 2025
Reply from Soly
Hi Jonathan,
Thank you for your review. We’re pleased to hear you felt the service was professional and without pressure, it’s great to know the advice was helpful.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Hi Damian,
We really appreciate your feedback. It’s wonderful to hear you had such a positive impression of working with our team.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
John Telensky is a very good sales…
John Telensky is a very good sales representative and if it wasn't a Tesla solar panel system that I wanted, I would have went with Soly. John was informative and wasn't a pushy sales figure. The company gives good Solar options for customers to choose from. Although I didn't go with Soly in the end I hope they do well in future. All the best from a would-have-been-customer in Gloucester. CT.
28 July 2025
Unprompted review
Reply from Soly
Hi Jason,
Thank you for your kind words about John, we’ll be sure to share them with him. We’re glad you found our options informative and pressure-free, and we wish you the very best with your solar journey.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Aftercare issue - resolved 5th August 2025
Installation was straightforward and everything was explained, couldn’t fault it, however we’ve since had a fault and have spent 2 months being passed between soly and GivEnergy and given the run around. We’re going round in circles trying to get it sorted and losing out during the sunniest months of the year. Soly say they’ll look into it then take days or weeks to get back and GivEnergy just refer us back to Soly. Infuriating doesn’t cover it!!!
Edit: 5th August 2025 problem has now been resolved and was a manufacturing fault. It seems work was going on from Soly in the background but better communication would have helped. Pleased it’s been resolved by Soly and we’ve been told we will be compensated for our loss.
30 July 2025
Unprompted review
Reply from Soly
Dear Janet,
Thank you for your honest review, we're really sorry for the ongoing frustration. We completely understand how disheartening this must be, especially during these peak sunny months.
Thank you for taking the time today to talk to Francisco, and taking him through your experience. Please note that we are actively chasing GivEnergy for a solution on this.
We know this has dragged on and we truly appreciate your patience. We'll stay in touch for updates.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Well presented quote
We have just received a quotation from Soly and the way this was presented was superb. Clear and concise information, all my questions were answered fully
30 July 2025
Reply from Soly
Hi Sarah,
We’re delighted to hear you found the quotation clear and well-presented, and that all your questions were answered fully. Thank you for your feedback.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Help talking me through the process
Grant silverman helped talking me through everything. Never felt pressured or pushed so I could listen to the information. Very helpful
29 July 2025
Unprompted review
Reply from Soly
Dear Chris,
Thank you for your review. We're glad to hear Grant helped you talk through your system and was not pushy.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
I recently had a chat re a quote.
I recently had a chat re a quote with Sanjeeve. He was very pleasant on the phone and explained things in detail in a way that was easy to understand.
Thanks Sean
24 July 2025
Reply from Soly
Dear Sean,
Thank you for your kind feedback. We’re delighted to hear that your conversation with Sanjeev was clear and informative. Making solar energy simple and accessible is exactly what we aim for.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
James Lahart Excellent 5*
James Lahart from the London office was excellent, 5*.Nothing was too much trouble. No question too big or too small excellent help with the whole process. Products purchase now just waiting for the installation. If they are anything like James I will be very, very satisfied.
25 July 2025
Reply from Soly
Dear Chris,
Thank you for your glowing review. We're thrilled to hear that James provided you with such a high level of support and made the process so smooth. We’ll be sure to pass your kind words on to him and we look forward to delivering that same level of service during your installation!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Solar panel system quote
Isaac was extremely polite, knowledgeable and helpful. He gave pertinent information about both the company and the products and there was no hard sell.
Worthwhile experience of talking with him
25 July 2025
Unprompted review
Reply from Soly
Dear Peter,
Thank you for your review. We're really pleased to hear that Isaac provided helpful, relevant information without any pressure. It’s great to know the conversation was a worthwhile one for you.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Conversation with Issac Deans
Conversation with Issac Deans, informative and clearly knew his product and the applications of it.
22 July 2025
Unprompted review
Reply from Soly
Dear Customer,
Thank you for your feedback. We're so glad to hear that your conversation with Isaac was informative and clearly delivered. We always aim to ensure our team can explain both the product and its benefits in the most helpful way possible.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Jamie had a good grasp of the market
Jamie had a good grasp of the market, was patient and more importantly, provided independent advice without going down the route of a hard sell
24 July 2025
Unprompted review
Reply from Soly
Dear Chye,
Thank you for your thoughtful review. We’re pleased to hear that Jamie was able to provide clear, independent advice and made the experience informative without any pressure. That’s exactly the kind of service we aim to deliver.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Very good
Very good, interesting introduction to company. Very professionally done.
23 July 2025
Unprompted review
Reply from Soly
Dear Colin,
Thank you for your kind words. We're really glad to hear you found the introduction to Soly interesting and professionally delivered. We appreciate you taking the time to share your experience.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Grant was very helpful in my decision…
Grant was very helpful in my decision making I have spoken to a number of solar installers and he took time to explain my ck certs and I did not feel pressured in making a decision there and then and gave me peace of mind to make the right choice and best configuration for my system
22 July 2025
Unprompted review
Reply from Soly
Thank you, Ruth.
We're so pleased to hear that Grant was helpful in your decision-making process and that you never felt pressured. That peace of mind is exactly what we aim to give every customer.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Guys knew their product well and…
Guys knew their product well and answered all questions.
21 July 2025
Unprompted review
Reply from Soly
Thanks for the great feedback, Craig! We're happy to hear all your questions were answered and that our team made a good impression.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Clear guidance
Hi Grant was very helpful in his with his knowledge of the solar that I was looking,. telling myself that there were different options for me to look at would recommend that people look into this with Soly -Energy
Graeme
21 July 2025
Unprompted review
Reply from Soly
Dear Graeme,
Thank you for your kind words. We're happy to hear Grant provided helpful guidance and walked you through the different options. We appreciate your recommendation!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
They are worth talking to.
They are really friendly on the phone to speak to. I found the consultation really useful. Within a few minutes of the consultation ending I had a detailed quote in my in-box.
18 July 2025
Reply from Soly
Dear David,
Thank you for your review! We’re glad you found the consultation useful and received your quote quickly, efficiency and friendliness are exactly what we strive for.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.