Dereck Smith was extreemly responsive to a microsoft security problem that I was having. Dereck was able to quickly and curteously identify and resolve the situation. Very pleased with the support.
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See what reviewers are saying
I was looking for an old printer driver and solusoft proposed me driverdoc to find the right driver. Yes the name Doc gives confidence but this software contain function/potentially virus that are slo... See more
goes above and beyond for their customers. They are reliable and trustworthy and they know what their customers need and what their customers want. Their software is great because it is super efficien... See more
Company replied
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously. He has indicated at al... See more
Company replied
Company details
Information provided by various external sources
Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz. As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Contact info
848 N. Rainbow Blvd., 89107, Las Vegas, United States
- +1 (702) 948-6578
- support@solvusoft.com
- solvusoft.com
4.2
Great
78 reviews
Hasn’t replied to negative reviews
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Very pleased with the quick response to…
Very pleased with the quick response to my issues with download and registration. The issue was resolved within 2 days and I supposed it was because of the time differences.
Importantly, it was resolved. Keep up the good CRM.
Have a good weekend.
Michael Pang
Singapore
24 July 2020
Unprompted review
Reply from Solvusoft Corporation
Hello Michael,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Old photo recovery…
I required help with software to recover old photos. I received that and additional help when I had trouble downloading software. All was well in the end, thank you
17 July 2020
Unprompted review
Reply from Solvusoft Corporation
Hello David,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again and we will more than happy to assist you.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Good luck getting as refund..
I purchased software that unfortunately wouldn't open some very old Pocket PC files. Requested a refund, was difficult to get.
Also their site is blocked by my antivirus, I had to whitelist it to use their support system.
I'm actually editing my review because this is the first company I've dealt with that I actually think are shady. They did not offer a refund until posted a negative review, then miraculously the refund was organised a day or two later. Then I received multiple emails from them asking to remove the review. No... The review is accurate, the refund WAS difficult to obtain.
Now I've just received an email from Trustpilot stating "Based on your review and username, Solvusoft Corporation doesn’t recognize you as one of their customers".
These guys are clowns! From 3 stars back down to 1.
21 June 2020
Unprompted review
Reply from Solvusoft Corporation
Dear David,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago for the full amount and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Thank You for helping me
Thank You for helping me. It took time due to that I am old, 80 years old, and the new ways to fix things seem too complicated.
My old way of get help by telephone directly and me, not understanding the instructions made it difficult.
Thanks to helpresources for Retired persons in data- installations in my home-town, we could communicate with You. .
Thank you very much for everything.
Britt-Mari L.
17 March 2020
Unprompted review
Reply from Solvusoft Corporation
Hi Britt-Mari,
Thank you for the kind words - it really means a lot to our hardworking staff!
We are extremely happy to hear of your positive experience with our company, and very thankful that you've taken some of your valuable time to share your thoughts with the greater community. Often times, we only hear from the few negative experiences, so it's refreshing for us to hear from one of the thousands of satisfied customers.
Thank you again, and please feel free to reach out to us anytime for help.
Best regards,
Jason Geater
CEO, Solvusoft
Problem with WinThruster license key
I had a problem with the version of WinThruster that was resolved promptly by Solvusoft support Dereck Smith, He served me very well and helped me very efficiently.
29 January 2020
Unprompted review
Reply from Solvusoft Corporation
Hi Edileusa,
Thank you for sharing your experience. Feel free to get in touch with us if you need our help again and we will more than happy to assist.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Good service
The software company's after-sales service is very good. I have trouble in ordering the software. They contacted me within 24 hours to complete the case.
17 January 2020
Unprompted review
Reply from Solvusoft Corporation
Dear Ruud Mul,
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
my problem was solved immediately
5 January 2020
Unprompted review
Reply from Solvusoft Corporation
Hi Jan,
Thank you for sharing your valuable feedback with us. Feel free to get in touch with us if you need our help again.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Derek Smith is a nice guy
Derek Smith is a nice guy. And he well be an excellent guy when i will be refunded cause I had to buy twice the same product, Win Thruster.
25 September 2019
Unprompted review
Reply from Solvusoft Corporation
Dear Michel,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago. The refund was processed from our side is on Sep 25, 2019, which is for the full amount 41,92 EUR, and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Customer service
When I started to use the File View Pro I thougt it was a cheet, I contacted the customer service and they solved my problem in minutes, we found the problem and everything was ok. Now I am going to install the program in other computers.
24 September 2019
Unprompted review
Reply from Solvusoft Corporation
Juan, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.
Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
Good program
Good program, which has helped me and my laptop. There was some problems with a license key, and I got help to fix it in one go.
12 September 2019
Unprompted review
Reply from Solvusoft Corporation
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best,
Quality Control Manager
Solvusoft Corporation
Derek Smith has sincerely and quickly…
Derek Smith has sincerely and quickly understood and fixed the license problem with me when I renewed it. And thank you so much for her great support!
10 September 2019
Unprompted review
Reply from Solvusoft Corporation
Dear Paul, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Best,
Quality Control Manager
Solvusoft Corporation
Reply from Solvusoft Corporation
Thapelo, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Best,
Quality Control Manager
Solvusoft Corporation
I am a business user and rarely do I…
I am a business user and rarely do I get a hands on approach to my company
20 June 2019
Unprompted review
Reply from Solvusoft Corporation
Thank you so much for taking the time to leave us a positive review. Thanks for sharing your review with us and the community.
Best,
Quality Control Manager
Solvusoft Corporation
It is 100% satisfaction guaranteed!
11 June 2019
Unprompted review
Reply from Solvusoft Corporation
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Thanks for sharing your review with us and the community.
Best,
Quality Control Manager
Solvusoft Corporation
No.96322044 takanori writing.
No.96322044 takanori writing.
Mr.Kevin
Thank you. Because of your kind support, I solved the problem.
7 June 2019
Unprompted review
Reply from Solvusoft Corporation
Thanks for a positive review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for taking the time to review our business!
Best,
Quality Control Manager
Solvusoft Corporation
Their products are great and work well
Their products are great and work well. The customer service is also excellent.
4 June 2019
Unprompted review
Reply from Solvusoft Corporation
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Again, thank you for taking the time to review our business!
Best,
Quality Control Manager
Solvusoft Corporation
Solvusoft support center
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously.
He has indicated at all times how I should proceed and has tried to understand and solve my problem.
When I can not solve it, I have canceled the subscription and returned the money from the license
3 June 2019
Unprompted review
Reply from Solvusoft Corporation
Dear Customer,
Thank you so much for taking the time to leave us this fare review. We are sorry if our product disappoints you, if you like, we will more than happy to provide a free subscription for a few months and you can enjoy our interruptive services. We would like to contact you and we will make sure that our software will fulfill all of your needs. We will assign professional programmers to work on your request especially for you to get you the desired result on an urgent basis. You can also call us at +1 702 948 6578 and we are here 24/7 to help you.
Thank You.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Reply from Solvusoft Corporation
Thank you so much for your kind words, Gerhard. We really appreciate you taking the time out to share your experience with us—and we agree, Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best Regards,
Quality Control Manager
Solvusoft Corporation
Actually having just started with…
Actually having just started with Solvusoft,perhaps you could ask me in a month from now?
17 May 2019
Unprompted review
Reply from Solvusoft Corporation
Dear Kenneth,
First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue.
Our system generates an automated email to all of our new customers regarding their experiences with our software but I am not sure why that email not sent to you by the system, It seems like there must be a technical glitch due to which email was not sent to you in a timely manner, but nothing to worry our customer support team is available 24/7 via phone at +1 702-948-6578, email at support@solvusoft.com and chat as well. You can get in touch with us regarding your issue if the problem persists and we will more than happy to assist you on a priority basis. I just checked everything looks good against your order account, Feel free to update us. I will personally follow up with you after every month to check if everything is fine or not.
We look forward to hearing back from you soon. Thank You.
Best regards,
Jason G.
President
Solvusoft Corporation
Since early January 2019 I'm asking for…
Since early January 2019 I'm asking for refund of CHF 43.00, payed by credit card at the date of installation of the Solvusoft Software. Right after installation I realized that the products were useless for my applications and I asked for total refund. No refund was made, just many Emails back and forth, each time asking whether I was satisfied about their service. Of course, I'm not satisfied AT ALL !!!
I asked 2Checkout, the reseller, for refund. They ask me to contact Solvusoft, what I already did in the past.
I'm still waiting for refund.........
Regards,
Chris
Copy of this text goes to "Rate Solvusoft Corporation" and to 2Checkout
PS: the full amount of CHF 43.00 was credited onto my credit card, therefore for me the case came to a satisfactory end. Thanks to all persons who were involved in this case. CH
14 February 2019
Unprompted review
Reply from Solvusoft Corporation
Christophe,
First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue.
We lost our customer service manager shortly before Christmas, resulting in a massive queue (2,000+) of support tickets that were left unattended. As a result, we have been slowly trying to work through that old queue to catch up on recent requests.
We have hired a new team to handle customer service, and it's taken longer than expected to get them ramped up. They are working as fast and diligently as possible to get things back to normal, but some tickets have been outstanding for weeks. This is COMPLETELY inexcusable, and does not reflect on our company values of serving the customer.
In any case, I have forwarded this issue to the new customer service folks, who have processed your refund today. It should be credited back to your credit card within a few days:
https://www.dropbox.com/s/brc4epdhoz2kimf/rr_1.png?dl=0
If you would like to get free license keys - for any of our software - due to your trouble, please contact my support team and they will be happy to provide them as a token of our gratitude for your patience.
Again, although this has been a rough time for our company, it's no excuse for the lack of service shown you in this instance. I sincerely apologize for the trouble caused with this issue, and we are striving to correct these issues going forward.
Best regards,
Jason G.
President
Solvusoft Corporation
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