Communication on orders or let customer know how long it takes. The explanation of how long the order will take is not understood in the purchase process. Haven’t received the product and already want... See more
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Review summary
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Reviews shaping this summary
I received a pair of beautiful Ralph Lauren sunglasses that I requested. unfortunately they do not fit. I am hoping I may return and obtain an RMA request number to reorder. Kindness, Perri Williams... See more
Company replied
The price of the purchase was EXCELLENT! The merchandise was FAB the packaging, the presentation was A1! Even the communication from tracking and shipping was GREAT! Only thing that I didn’t like wa... See more
Company replied
Placed my order on July 10th, it’s been 4 weeks now since and I still haven’t received my order. Sort of disappointed with how long it’s taking. The only good thing I can say is that customer suppor... See more
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Company details
Information provided by various external sources
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Contact info
5th Avenue 665, 10022, New York, United States
- solsticesunglasses.com
3.1
Average
536 reviews
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Customer support has not been helpful…
Customer support has not been helpful and have misinformation and hasnt yet solved my issue. Will never ever ever shop here again
27 August 2026
Reply from Solstice Sunglasses
Hi,
We’re truly sorry to hear about your frustrating experience with our customer support and the misinformation you received. We understand your disappointment and sincerely regret that your issue has not yet been resolved.
We’re currently looking into your order to better understand what happened and how we can assist with the issue. We appreciate you bringing this to our attention and are committed to improving our service and providing a better experience moving forward.
Reply from Solstice Sunglasses
Hi,
We’re sorry for the slight delay with your order. Your Gucci sunglasses are currently being prepared and are scheduled to ship within the next 1–2 business days. We appreciate your patience and understanding, and we look forward to getting your order on its way soon!
package arrived undamaged
15 September 2026
Never posted the item
Never posted the item. I have waited 17days, still no tracking number provided
30 August 2026
Unprompted review
The sunglasses are beautiful well…
The sunglasses are beautiful well designed sturdy reasonably priced with the discount and very efficient looked forever for a replacement pair so happy I finally found your site. I just ordered another pair in Brown.
16 September 2026
Reply from Solstice Sunglasses
Hi,
We are so happy to hear you love our sunglasses and found exactly what you were looking for! We appreciate your kind words about the design, sturdiness, and pricing. We are thrilled you've ordered another pair!
Reply from Solstice Sunglasses
Hi,
We're so glad you appreciate our wide selection of brand-name styles! Thank you for your wonderful feedback.
I ordered a pair of sunglasses two…
I ordered a pair of sunglasses two weeks ago, I haven’t received any shipping updates and I am starting to worry if I bought from a fake company/website.
2 September 2026
Reply from Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We understand your concern about not seeing shipping updates and appreciate the opportunity to clarify.
This specific frame typically has a processing timeframe of 10–14 business days before shipment, and your order is still within that timeframe. We are actively working to get it shipped as soon as possible. Once it ships, you will receive a confirmation email with the tracking information.
We appreciate your patience and hope to provide you with a smooth experience from here on.
Good pricing but absolutely the slowest…
Good pricing but absolutely the slowest fulfillment i have ever experienced. Has taken over two weeks to ship an "in stock" single pair of sunglasses. Still not here. Have witten to customer service multiple times, get a response of "a few more business days" each time. Won't order from here again.
2 September 2026
Reply from Solstice Sunglasses
HI,
Thank you for sharing your feedback. We’re sorry for the slight delay with your order and understand your frustration with the longer-than-expected fulfillment time.
We’re glad to confirm that your order has now shipped, and we have sent you a shipping confirmation email with the tracking information. You can use the tracking details provided to follow the shipment’s progress.
We appreciate your patience and apologize again for the inconvenience. We are continuing to work on improving our fulfillment times and providing faster service.
Easy shopping
Shipped quickly. Product as expected. No issues. Would purchase from here again.
2 September 2026
Reply from Solstice Sunglasses
Hi,
We're so glad to hear that your order arrived quickly and met your expectations! We appreciate your positive feedback.
No update on order
16 September 2026
Reply from Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We understand how important it is to receive your glasses as soon as possible. This specific frame has a processing timeframe of approximately 10–14 business days before shipment. We’re closely monitoring orders and always do our best to have them shipped as soon as possible. We appreciate your patience and understanding.
Easy website to navigate
Easy website to navigate; great prices; and easy check-out!
15 September 2026
Reply from Solstice Sunglasses
Hi,
We are so happy to hear you found our website easy to navigate and appreciated our pricing and checkout process. Thank you for your wonderful feedback!
Service met my expectation with the…
Service met my expectation with the exception that you have the billing and shipping addresses reversed.
15 September 2026
Reply from Solstice Sunglasses
Hi,
Thank you for your feedback, and we’re sorry for the inconvenience regarding the billing and shipping addresses. We’d be happy to help you correct this. Please reach out to our Customer Support team at customersupport@solsticesunglasses.com, and we’ll be happy to assist you.
My glasses still haven’t arrived
My glasses still haven’t arrived, but it says it was delivered
3 September 2026
Reply from Solstice Sunglasses
Hi,
We’re sorry for any confusion regarding the delivery status. The Shop App may sometimes display an incorrect or confusing status. According to our records, your order has not yet been delivered and is still within the expected 7–10 business day timeframe from the date it shipped. You received a shipping confirmation with the tracking information, and we’re continuing to monitor the shipment until it reaches you. Thank you for your patience and understanding.
Over a week went by and I have still…
Over a week went by and I have still not gotten a notification my order has even shipped.
5 September 2026
Reply from Solstice Sunglasses
Hi,
Thank you for sharing your feedback. We understand your concern regarding the shipping update. Your order is still within the 7–10 business day processing timeframe stated on our website before shipment. We are working to have your order shipped as soon as possible and will send your shipping confirmation and tracking information once it ships. We appreciate your patience and understanding.
Reply from Solstice Sunglasses
Hi,
Thank you for your review. We’re sorry to hear that your order took longer than expected. Your order experienced a slight delay due to the holiday, but it is now scheduled to ship very soon. We appreciate your patience and understanding, and we’re always working to improve our processing and shipping times.
Never received product
My order has been stuck on being prepared for shipping for over a month
11 August 2026
Unprompted review
Reply from Solstice Sunglasses
Hi,
We’re sorry for the extended wait and understand how frustrating it can be to see an order remain in preparation for so long. Your order experienced an unexpected processing delay, but it is now scheduled to ship within the next 1–2 business days. We appreciate your patience and are always working to improve our processing and shipping times.
It's ridiculous that I ordered these…
It's ridiculous that I ordered these sunglasses over 2 weeks ago and they haven't even been shipped yet. I find it interesting that you're reaching out for my review without even sending them to me. Obviously, I have no idea how I feel about the actual product.
31 August 2026
Reply from Solstice Sunglasses
Hi,
We understand your frustration and appreciate you sharing your feedback. Your order is currently still within the processing timeframe provided at checkout, which is 10–14 business days before shipment. Once your order is ready to ship, tracking information will be provided. We appreciate your patience while we complete the processing of your order.
Never received the sunglasses I paid…
Never received the sunglasses I paid for and ordered. This company is a scam.
31 August 2026
Reply from Solstice Sunglasses
Hi,
We’re sorry to hear about your experience. We understand the concern when an order has not yet shipped. Your order is currently within the 10–14 business day processing timeframe provided at checkout. This timeframe is for processing before shipment, and tracking will be sent as soon as your order ships. Thank you for your patience.
Worst shipping experience ever.
Got a pair of glasses on a sale as a birthday present.
Took them a week to refund me! No explanation no compensation. Just a big middle finger and an inevitable-late gift.
I would suggest NO ONE orders from here.
Actual GARBAGE.
7 September 2026
Reply from Solstice Sunglasses
Hi,
We’re sorry to hear about your experience. We understand how disappointing it is when an order is canceled and refunded, especially when the sunglasses were intended as a birthday gift. We regret that the experience did not meet your expectations. We appreciate your feedback and are always working to improve our processing and communication so we can provide a better experience for our customers.
Reply from Solstice Sunglasses
Hi,
We understand your concern regarding the shipping timeframe. The 7–10 business day timeframe is the expected processing and shipping timeframe for this particular product, as stated at checkout. We appreciate your patience and understanding while we work to complete your order within the provided timeframe.
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