Sole Fitness Reviews 

Sole Fitness has the worst customer service. After contemplating whether I should get the treadmill from Costco or through Sole Fitness, I decided to give Sole Fitness a try. oh boy, did I regret my decision. I purchased a F89 for over $3000. The delivery company Sole Fitness contracted with damaged the treadmill, the forklift cut through the bottom of the shipping crate and damaged the belt of the treadmill. I contacted Sole Fitness for a replacement as the damage was clearly not caused by me. They refused to replace it after going through multiple departments and multiple "managers." Eventually they sent someone out to repair it, even the repair person they contracted said the belt will never be the same. After running at a certain speed, you can hear a noise. I'm now stuck with this machine. If I purchased through Costco, there would have been no problem to replace with a new one or get a full refund. DO NOT BUY FROM SOLE FITNESS.

We purchased an F85 treadmill. It seemed to have decent reviews on google.
We paid the $350 for setup and delivery to room of choice.
The fans do not work.
The delivery guys scratched my wood floors, left trash and left the treadmill in the middle of the room.
Not super happy.

Own an F80 treadmill from Sole Fitness. This is the second sole treadmill, as they had to replace the original one after only one year, when the electronics catastrophically failed. Now less than 9 months later the F80 they sent as a replacement has also failed. First after seven months the main circuit board shorted out when it was improperly grounded at the factory. Sent a replacement controller (after several weeks) with installation instructions (which were wholly inadequate), and the treadmill lasted one additional month. Now dead again. Now I am requiring that they send a refund, and come pick up their overpriced doorstop, and get it out of my house. Never buy from Sole Fitness.

Don’t buy any products from this company!!!! They are all lemons. I purchased an E95S in December of 2023. It was junk from the get go. It never worked properly. Their customer service kept telling me to try multiple schemes to fix none of which worked. The techs they sent out only made the problems worse. Ultimately the machine had to be sent back for replacement in March of 2024 (the company fought that solution —it took lots of calls to convince them to do this).The new machine worked for a while. But we kept encountering more problems( major software issues caused machine to shut down during work out session; the system would often just lock up requiring a power shut down and reboot). They finally agreed to send me a new console which I received today(2/28/2025). No tech service is available from Sole to replace it. They expect the customer to do this on their own. It’s not a simple procedure. I complained to the Service Manager (Shane) that Sole should provide a tech to install it properly. He absolutely refused to consider that option…he told me to go to you tube for instructions. Not confident the system will work any better after replacement. These products are cheaply manufactured destined to break down. Their service department is useless. The product does not work as advertised. STAY AWAY FROM SOLE FITNESS!!!

Paid $2500 for a treadmill. The one year warranty expired in January. Treadmill is completely dead. After calling daily for 5 days and being told to troubleshoot different things every day and being told we never registered our treadmill they somehow were able to find the registration and are now sending half a dozen parts WE have to pay to be replaced. The parts wont even ship for two full weeks. For that much money we would expect the treadmill to last longer than 13 months! They offer no help other than here are some parts that may or may not arrive in a month.

I've purchased a F80 Treadmill with all it's pomp and circumstance during COVID and can tell you after 3 years, it's NOT worth the money.

I'm a runner and use this almost exclusively in the winter, and EVERY YEAR it requires service.
Shortly after Year 1 - service for squeaks (oiled, labour at my expense)
Year 2 - replaced main motor due to noise (labour at my expense)
Year 3 - replaced incline motor due to noise and creaking (labour at my expense)
Year 3 (Nov 2025) - replaced main motor due to noise. Replaced belt 1 month after warranty period expired. Partly my expense, partly Sole.
Year 4 (Jan 2026) - motor needs replacing again, plus some other random noise (expense TBD)

For a nearly $3000 product, I've paid over $400 in labour costs and the machine is NOT "whisper quiet".

Company service is decent, though depending on the rep you get they can be terse.

Updated after Company response: If SOLE wants to talk, I will happily do so - please contact me by EMAIL.

Aaron the rep was very knowledgeable and walked me through all options for the elliptical I was looking at.

Bought an elliptical and upon delivery noticed it was damaged. Shipping company placed the damaged side down on the pallet and just wanted to drop the whole thing. Smartly I said I did not want the pallet and when we took the box off the pallet I noticed the fork lift went through the bottom quarter of the box and damaged the equipment. After 4 weeks of trying to get an answer on a replacement shipment I disputed the credit card charge and gave up.

I have a F63 treadmill. I purchased it initially from Sole and after a few months it stopped working and they replaced the machine. The second machine is well out of warranty but stopped working unexpectedly a few weeks ago. After discussing the matter with a Sole technician they recommended I purchase a new Motor Controller. I finally received the part after 3 weeks and installed it on Jan 6. The incline option is not working and unit shows an error code. Called again and they said to recalibrate and it will fix it. It didn't. Today they told me to purchase more parts from them but they aren't sure these will correct the problem. It is their product -- but manufactured in CHINA, and they do NOT KNOW what the problem is and can only offer suggestions. I was not looking for something free just advice and I got NOTHING. Sole never again!

Bought the elliptical 25 from D sporting goods‘s in October, one week later I had a problem contacted customer support. They told me it was the belt even though I told him it wasn’t they sent out a tech, of course it wasn’t the belt, he said it was the flywheel they would have to order it, three weeks went by. I finally called them back and they said there was a mistake. They forgot to order it. They would do it right away, another three weeks went by And now I can’t get in touch with them, the company that was supposed to do the repair called and wanted to know why I haven’t called them, They were finally able to get in touch with the company and apparently they sent out the flywheel yesterday, I bought this October 18 and have used it three times in 2 1/2 months, terrible customer support

If I were you, I would not purchase a Sole. And you might not want to have equipment delivered to your home because the driving team that was used to deliver and assemble my treadmill, did it incorrectly, and I've had a treadmill that doesn't work sitting in my living room for a month now.
Trying to get scheduled with Sole fitness is a joke! They make you order parts without even knowing what's wrong with the machine, then they make you wait for the parts to come in before they'll schedule you with a technician, and a technician is supposed to call within 48 hours after receiving the parts, but if you call within those 48 hours they'll tell you you have to wait. So then if you're a sucker like me, you'll wait for another 48 hours at which point you'll call again and be told that they'll be contacting you that same day. But they don't. So then you call back and can't get through because it's Friday afternoon and oh guess what? They're not open again until Monday! But it's a holiday week so I'll be out of town and by the time I get back and continue this circus of shenanigans of trying to get scheduled, it will be damn near two months that I've had this machine and not have been able to use it.

What a joke! From the delivery team to the customer service of the manufacturer. And I haven't even gotten to use the machine yet!!!!!

Bought an F63 treadmill 8 years ago from a retailer. I used it 1 hour a day 5 days a week. Light jog. After 4 years the motor control board burned out. Bought another F63 right after that from the Sole website. Used it as much as the 1st one. After 3 years, motor control board burned out. This time I called Sole and they sent me a new, upgraded board for free. After 6 months - ending 4 days ago - this board burns out. Yes, I lubricated it regularly. Took good care of it.

My lesson learned is I'm not buying anything else with a motor. I just bought an exercise bike with one of those big air wheels and movable handles. Gives a great cardio workout, which the treadmill used to do when it was working.

I have had one of their exercise bikes for a few years. Very satisfied with it. I need a part. I have contacted their UK suppliers (Dyaco) by email and phone. Still waiting for them to get back to me. Sole headquarters won't do anything and can't sell to me direct.

Be wary of buying Sole, as what is printed on the website is not what you get. I recently purchased an F85 treadmill, and while functionally it moves like a treadmill, some of the key features I paid for are laughable:

1.) The Bluetooth connection doesn't stay connected, I have to re-pair each use.
2.) The Bluetooth connection doesn't work with the media apps! This completely invalidates the use of wireless headphones, and there is no headphone jack to bypass.
3.) The installed speakers are laughable. They sound like they came from a 1990s 386 PC and the volume doesn't even come close to being loud enough to hear anything the media apps can put out, even at full volume.
4.) The fan is a joke. Please just say you don't have one. I have more powerful fans on my PC. Also, the fan vents point at the ceiling! Even at the lowest tilt setting, I have to have my face 6 inches above the screen to feel it. Half of the breeze hits the back of the monitor. This alone would have had me purchase from another company.
5.) Screen Mirroring doesn't work. From the looks of it, it has never really worked on Android. At minimum the screen could support Casting, but it does not.
6.) The handles are too close to the screen for using the heart rate monitor. Holding on to them makes me walk on the front cover constantly.

Returning customer to Sole and wanted some info on latest equipment and promotions. Aaron reached out to me in response to my requests within the same day and was able to set me up with a quick call. Great experience and reinforces for me why I wanted to buy another piece of equipment from Sole.

The F80 treadmill wasn't even one-year old but it was making a lot of loud noises. Under the five-year warranty which I purchased, several technicians visited my house but didn't fix the problem. Like other customers have found, Sole didn't stand by its product, and the technicians lied and said I hadn't properly maintained the treadmill. I'm ditching Sole and getting a more reliable treadmill with a company that stands by its machines.

I bought a F63 on January 2023. By the end of may I had to replace it for a F80 because the whole thing broke down. Control circuit burnt. Motor death. So they agreed to send me the F80 after paying them the price difference. Last September the new machine started to give us trouble. Lot of noise. Technician came and tighten some nuts underneath the machine and left. January 2024 we have to call again for the same problem. Since then we’re still waiting for the machine to be repaired. They say that there’s only one technician that works for them; guess what; he only works Tuesday through Thursday 7:00am to 2:00pm. Never answer his phone or return the texts. Soon my warranty is going to expire. I think this company is the worst of worst. Talking on the phone they told me that I have to work with this only guy or pay another technician to fix my machine. With this guy work schedule I have to miss work. Still waiting to hear from him.

Sales Aaron
Geat customer service very helpful and patience

I spoke with customer service. I reached out to several senior leadership including the CEO. My message was below:

I ’ve had some trouble with customer service with Sole from the very beginning of our interactions and I was hoping I could get some support from senior management on this. Upon purchasing 2 units (a little over a year ago) 1 for my wife and 1 for myself we had a hellish experience dealing with the logistics and delivery company. One unit was delivered when both were supposed to be. They were put together incorrectly when I paid for them to be put together fully. It took weeks for the next one to be delivered at which point I had actually delayed a business trip I was supposed to be on for a month. It cost me a fair amount of money logistically to re-arrange everything and get everything back together. Davis Johnson was my sales rep. When reaching out to him and his management it was a constant finger pointing between the logistics company and sole. No one really took ownership and fixed the issues. The second unit was delivered and was still not assembled correctly. Speed knobs didn’t work, back safety mechanism for the belt wasn’t installed, etc. neither machines were appropriately leveled, and all the left over parts were left scattered Fast forward to this year, on my wife’s treadmill, heavy rust has begun eating its way down the Metal arms of the unit and her Screen stopped working. On my unit the belt is completely slipping, the arms are rusting, the stop/start button has slipped out of its housing unit, and the screen intermittently will stop working. I called customer service and was told that I was 1 month out of warranty for the screen and I never heard anything about the rust issues the belt issues or anything else. It feels like when someone spends almost $7k with your company it should stand by its product more than telling someone they are a month out of warranty so tough luck.

Not a single person responded.

I purchased the F65 Treadmill on February 9, 2024 after investing alot of time researching for the highest quality treadmill in the price range from $1,500 to $2,000.

I assembled the treadmill on March 3rd. I found the assembly instruction to be inadequate and poorly written. Many of the fasteners to secure the plastic trim to the steel frame would not work. I was shorted two 2 threaded machine bolts for the display. After assembly the treadmill would not operate only the display board. I followed the technical support for a reset the unit from factory sleep mode and still could not get to operated. Disassembled to recheck all wiring connections which I found to be poor quality female to male connections. This unit was fabricated in China very poor quality. I am in the process with Sole this am to return treadmill for a full refund.

I would not recommend this brand