SolesWithHeart 

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Rated 5 out of 5 stars

What a wonderful shop. My wife was looking for a special type of shoe called Vionic. The lady that served us was amazing. So helpful; understanding of my wife'needs. Nothing was to much trouble. The... See more

Rated 5 out of 5 stars

Great stock, great and patient staff and great fit. Michelle always goes the extra mile even crossing the road to see if the podiatrist was there for us to consult when worried about my little ones t... See more

Rated 5 out of 5 stars

On our first visit Michelle fitted my son properly but the shoes we liked weren’t in stock in his size so they were ordered in & arrived quickly. When we returned to try them with a very overtired dra... See more

Rated 5 out of 5 stars

Have used Soles With Heart since I moved to the area 6 years ago and can’t fault anything about them! Every pair of shoes purchased has been fitted perfectly and they will never send you off with a pa... See more

Company replied

Company details

  1. Shoe Store

Information provided by various external sources

We are an award winning independant shoe shop specialising in measuring children feet fitting & for fitting orthotics. We pride ourselves on customer service. We try to source our shoes from Europe some of the best leathers are found in Spain Portugal and Italy. We offer a section of Ladies shoes & bags. To add to our offering we now stock children clothes, Kite Organic,Hatley, 3Pommes Angels Face & Frugi


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a wonderful shop

What a wonderful shop. My wife was looking for a special type of shoe called Vionic. The lady that served us was amazing. So helpful; understanding of my wife'needs. Nothing was to much trouble. The service was second to none. A throw back to the good old days. Thank you so much.
Highly recommended.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic lockdown service!

Fantastic lockdown service!
Messaged yesterday for some shoes for my son, we got some options straight back and then home delivery with fitting support from the doorstep - social distancing fully complied with and reassurance that we have well fitting shoes for tiny feet. Can’t recommend highly enough. Thank you very much

16 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent lock down service

Excellent lock down service! Theresa called me to get an idea of sizes/ styles and brought various shoes to our house for the children to try on while guiding me as to how they should fit from a safe distance. Great service!

9 April 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous little shop

The service in this lovely independent shop is amazing. Teresa is a lovely lady ... I bought a beautiful "red cuckoo" bag. Everything was such a reasonable price and great quality. I won't go anywhere else for my bags and shoes xx

5 February 2020
Unprompted review
Rated 5 out of 5 stars

Very highly recommend Soles With Heart…

Very highly recommend Soles With Heart shoe shop in West Malling. We bought our school shoes 3 weeks ago, son was size 5.5. Today we went back for trainers, they remeasured him, he's now a 6.5. We know he was properly measured before because the shoes were so comfortable and he loved them. Today they were uncomfortable. He's grown 2 sizes in 3 weeks. The staff were absolutely astounded. We took the shoes back in, thankfully not worn yet, and they worked absolute miracles with tricky, narrow feet and a smaller stock at the very end of the holidays, so that he has shoes to start secondary school with on Tuesday. They went above and beyond and I just want to sing their praises for what they did for us today ❤️

31 August 2019
Unprompted review
SolesWithHeart logo

Reply from SolesWithHeart

thank you so much Polly for your review and best of luck at secondary school SWH Team x

Rated 5 out of 5 stars

What’s not to love?!

Great service as ever, recommendations, lovely shoes, happy child! Stress-free...and a stark contrast to the ‘horror stories’ that other people seem to experience going to the big chain shops...love to support small businesses and we get quality shoes that actually fit my child..it’s a win win...totally worth it!!

29 August 2019
Unprompted review
SolesWithHeart logo

Reply from SolesWithHeart

thank you ever so much for taking time to review us glad you are happy.

Rated 5 out of 5 stars

Highly recommended for a no-stress school shoe fitting

Soles with Heart don’t do budget shoes, but they really do know their stuff, and take the time to make sure every shoe fits perfectly. Their customer service is excellent, even on busy days, and on the one occasion (with three children, in several years) that I had a problem with a faulty shoe, it was immediately replaced.

28 August 2019
Unprompted review

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