After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #9 of 12 best companies in Home Goods Store
Written by the company
SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.
Contact info
121 King William Street, 5000, Adelaide, Australia
- hi@solagarden.com.au
- solagarden.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was quick
Delivery was quick
And the lights are amazing . They stay bright until 3am in the morning . Lucky I live on a farm or the neighbours would
Complain lol. Also my lights for drive way are amazing. My husband reckons planes will start landing
SolaGarden Deck Lights
Thanks to Paul for replacing my previous order of SolaGarden Deck lights. They stopped working and I contacted the company and they sent out replacement ones quickly. Great product, great service.
Beautiful lights and terrific service.
I LOVE these lights. I bought one, then two, then three sets within 2 months.
They are a beautiful soft golden colour, not bright white like many solar lights. It makes the space inviting and warm, not harsh.
The service is fantastic- I had a minor issue with a charger that Paul and the team resolved within 24 hours.
I'm just looking at my garden to work out where the 4th set might go!
Paul from solar garden lights thank you…
Paul from solar garden lights thank you for your great customer service and efficiency
I purchased garden lights about 6 months ago, after 3 months I had about 8 not working. I emailed Paul and after explaining my situation and sending him a video of lights not working he sent me new ones, these arrived within a few days. My lights are so pretty and I get many compliments. What a great company, please support them.
Paul’s after sale service is amazing
Paul’s after sale service is amazing. He promptly attends to any correspondence and stands by his guarantee.
First set of lights purchased stopped…
First set of lights purchased stopped working after 2 years. Solagarden sent a replacement set within a few days of me contacting them, and the new set is even better quality than the previous. Fantastic service highly recommend.
Excellent replacement service - 5 stars
I first came across SolaGarden a few years ago and decided to purchase a box of their solar lights for our garden. Shipment arrived quickly and very easy to assemble. Charge it up for a full day and then switch it on. Fantastic for lighting plants, small trees and structures. Experiment for placement. After a couple of years I noticed that some of the lights had stopped working. I cleaned the solar receptor/light, switched it on and off but no luck. I contacted Paul from SolaGarden and took pictures of the failed lights. There was absolutely no hesitation in replacing the failed lights and I highly recommend the company for its products, speed of response and replacement policy. Well done, and I would recommend SolaGarden products (our neighbours also have them)
Festoon Light Replacement
I had purchased SolaGarden’s festoon lights when they first came on the market. I loved how they transformed my garden at night.
Unfortunately some of the lights stopped working on one set of lights. I replaced the bulbs with the spares included in my initial order but that didn’t solve the problem.
Emailing SolaGarden, Paul was quick to respond, searched for my orders and was able to approve a replacement under the lifetime warranty and send the new lights quickly.
I’m very impressed with the support from Paul and the fast delivery.
package contains all we needed
package contains all we needed. simple to install. Great as a christmas gift as it displays itself everynight.
ROUND GARDEN LIGHTS
I purchased the garden lights to light up my garden area over three years ago and probably over the last six months. I’ve noticed that 9 out of 12 lights weren’t working. It wasn’t till just recently that I was out the front watering the garden one night and I was disappointed to see that they weren’t working and I wondered if I could do something about it.
I contacted the SOLAR GARDEN and their response was immediate and considerate and they sent out nine replacement lights without any issue whatsoever.
it was a pleasant surprise to have a company that was mindful of their customer service and with a great response. I have no hesitation in recommending them to family and friends. I also have the festoon lights and I have purchased three sets of those over the time and they are amazing the product is beautiful and very durable and the customer service in regards to these garden lights has been impeccable. Thank you so much.
SolarGarden Team and Festoon Lights
The SolarGarden Team, were quick to answer any questions I had and helped me with my order. My new Festoon Lights look amazing!
Great customer support, beautiful festoon lights for the backyard.
Great solar-powered lights to brighten up the backyard! We bought the festoon lights, which are the perfect size and brightness, and they feel sturdy. I also love that the panel includes a USB‑C charging option for days with limited sunlight.
At first, the lights didn’t turn on after installation—even with a fully charged panel—so I thought there might be an issue with the connection. I contacted the company and received a prompt and helpful response from their customer support (even on New Year’s Day). They advised me to cover the solar panel or turn it upside down when pressing the ON/OFF button, as the built‑in sensor prevents the lights from turning on during the day. I had no idea! Sure enough, problem solved and the lights worked perfectly.
Thank you for the great customer support, SolaGarden. As a small suggestion, it might be helpful to include a few troubleshooting tips in the box, especially for less tech‑savvy customers like me. Aside from that minor hiccup, I’m happy with the purchase and would gladly buy from this company again.
Excellent sales and shipping times…
Excellent sales and shipping times which is why I ended up buying 3 sets! One didn’t work and they have already sent a replacement. Brilliant service!
Strong and bright
These lights are strong and brighter than lots of solar lights. They highlight plants in my new native garden and it looks so pretty at night. I have one in my lemon tree pot and it makes the whole pot glow. I love them.
Great service
Great service, with great deals and products. Had no problem about a return product! Prompt service with a new product. Great products SolaGarden
Bright lights
I was pleasantly surprised at how bright the round solar lights are and the brightness seems to last for several hours . Not sure how long exactly ..they are still beautifully bright when we go to bed ! Great friendly service . Would absolutely recommend .
Top class customer service
Bought a 12 x Ground LED light package and 1 of the lights was faulty, emailed customer support and within a few days a replacement arrived in the post. Buy with confidence, the customer service is top class.
The lights look fantastic and make my…
The lights look fantastic and make my plants look amazing at night.
Customer service is very important and I couldn’t fault them.
This company is fantastic
This company is fantastic, we had a problem with lights not working and Paul had replacements out straight away! Their customer service is exemplary! We have had so many compliments on the lights in our garden. I have recommended them to so many people. Keep up the great work SolaGarden.
Received the solar Festoon lights as a Christmas present
Received the solar Festoon lights as a gift. Great product, excellent quality, and features.
They have created such a nice atmosphere in the backyard.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







